A targeted question on capabilities asks you to describe how you used your knowledge, skills, and abilities in a certain situation. Location:Sydney /Hybrid working options. Support business to develop process models, relevant documentation and training Support business to identify, drive and deliver continuous improvement and support@jobs.nsw.gov.au . Visit Website Visit Profile. Our library opening hours are between 8.30 am to 8.30 pm. Join the Service NSW team of talented, passionate people. A background in retail sales is also highly regarded. when we expect a large number of applications. Discrimination laws relate to the recruitment process; Tread carefully when considering criminal records in recruitment and during employment [1] NSW Civil and Administrative Tribunal NSW Department of Education's Graduate Recruitment Program (GRP) at any time during your final two semesters of study. The Ministry of Health recruits employees on the basis of merit. As you progress through the recruitment process, you will be asked to provide further information and documentation at the appropriate stages. material foroperational Test your computer equipment before you start. and co-ordination to:1.Risk and compliance management2.Organisational strategy and business performance3.Grants administration and fraud control4.Audits and resulting actions5.Privacy, procurement and information governance6.Middle office transactional processing. About the role: The Business Improvement team at Service NSW are?currently looking your reasons for applying - "Why did you apply for this role?". You may be trying to access this site from a secured browser on the server. To answer this type of question you should: Use the STAR method to structure your work examples by explaining the Situation, Task, Action and Result. You then need to: In case interviews you receive a scenario in advance (for example, 1 to 2 days ahead). Closing Date: Thursday, 16 March 2023at 9:59 am Sydney Time, Working at Department of Customer Service. Recruitment Process The application process varies from program to program. All rights reserved. Review the requirements before you start the assessment, for example time permitted. Education qualifications and relevant training. An eligibility list will be created for this position however may be considered for other similar positions. The Strategic Workforce Planning Framework and planning cycle. The primary, legal and digital streams will complete the same activities including same individual task. If you are successful in the recruitment process, we will contact you to confirm your position in the graduate pool for the relevant stream. This means that only persons from under-represented groups may be eligible to apply for some roles, or different steps may be used to recruit persons from under-represented groups. contact Jyostna Channamadhvuni via jyostna.channamadhvuni@customerservice.nsw.gov.au. We provide acute and sub-acute hospital care, mental health services, community health, Aboriginal health, public health, and research. business strategic plans.In this role, you will: Please note the help desk operates during normal business hours only. Complete your application using the online form on NSW Health Jobs, including your work experience, education and responses to any open-ended 'targeted' questions. When preparing your application, there are some key things we need to know about you. There are known benefits to policy, service design and service delivery when a workforces composition reflects the community it serves. Click here to see what we doTheRisk, We welcome applications from Aboriginal and Torres Strait Islander candidates and we have an Aboriginal Employment Consultant that can provide support. 7. You may not proceed through every stage of the assessment process. Our employee recruitment and selection policy describes our process for attracting and selecting external job candidates. A guide to support senior leaders with organisational strategy. We use at least 3 different assessments to help you to show you can do the job and use 2 main approaches to structure our assessment processes. employment offer or inclusion in our candidate database. Our agency is passionate about delivering first-class ensure our focus is always on the customer. If you did something as part of a team, be specific about your role. The recruitment and selection process cannot begin until/unless a complete analysis of the need for the role is done. his is a Category B position. Working both in and outside the classroom, school administration and support staff use their skills and talents to help prepare young people for rewarding lives. If you miss out on the job, we encourage you to keep looking and applying. Carefully review the job advertisement to determine if the role is right for you. You may select up to two streams: primary and one degree-specific stream - legal, digital or social . They measure stable behavioural tendencies and work style preferences. (BPM) to ensure effective governance and best practice processes and principles About the role:The Business Improvement team at Service NSW are?currently looking material foroperational use a real business situation such as the start-up of a new program. Capabilities are: They come from the NSW Public Sector Capability Framework. psychometric testing. In this stage you will be asked to provide information about your experience, interests, and education. Try to get a good nights sleep beforehand. Melbourne is home to our Transdev Australasia shared services teams. upload your CV. via nswhealth@salarypackagingplus.com.au or 1300 40 25 23. Give details on your most recent and relevant work experience and include: Other information such as skills, achievements, and relevant memberships. Temporary and casual roles may be suitable for time limited working visas. You can build a personal profile with your resume/Curriculum Vitae (CV) and copies of your qualifications and credentials, which Stages in the recruitment process Stage 1 - Application Carefully review the job advertisement to determine if the role is right for you. Applicants who are able to do this are more likely to progress through the application process. 5.0 | 1 review. Physical Aptitude Test (PAT) Learn more about STEP 2 STEP 3. If you are the successful candidate, well done! Copyright 2015 NSW Public Service Commission. be ready to describe your interest in the role or in working for the agency or the NSW Public Service. Steps of the recruitment process. . assist with interview and other assessment techniques. optimise business outcomes The purpose is to determine if you can do a technical part of a job. when we expect a large number of applications. Remember communication skills are important for all jobs. 1. More information about the NSW Public Service Commission. efficient enhancements in operational efficiency, customer service, systems and How to request and access PSC information under the GIPA act. Role:Process Improvement The usual, apply through recruitment, phone interview, in person interview, referee check, offer. service check (for current NSW Government employees). Closing date:Monday, 13th March 2023. If you do not have access to a home computer, please let the assessors know so alternative arrangements can be made. Medical assessment Information about adjustments throughout the recruitment process and how we can support you. All new roles must have a defined level, grade, and position before the recruitment and selection process begins. supportting business process improvements, providing solutions aligning with About the job: Every day is different as a Recruitment Resourcer with HNE Health. Use full sentences, check your spelling and grammar, and stay within the word limit. It isn't done without proper strategic planning. 03/03/2023. A good place to start to guide you through the hiring process is business.gov.au - Hiring employees. TheRisk, Relate your passions and interests to what the job offers you. Includes the Capability Framework Stocktake Report and State of the Sector agency survey. Employment Type: Permanent Full Time / Part Time. Support business to identify, drive and deliver continuous improvement and If the referee reports are satisfactory, we may make you an offer. The application will also include: If you are successful in progressing to the second stage of the process, you will be notified via email. If you're interested in working in the NSW public sector, you can search for a job online at the 'I work for NSW' website. Easily navigate the range of options for filling roles using our guidance and decision tree. You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. reengineering,and How does the job fit with my values and standards? This recruitment policy sample can serve as a rubric that our recruiters and hiring managers can use to create an effective hiring process. Role type: Full Time Ongoing. Initial interview questions generally relate to: your experience - "Tell me about yourself" and "What are your strengths and weaknesses?". All new employees must agree to comply with the requirements outlined in the policy. Coordinate, monitor and review business processes to identify gaps and In-tray exercises simulate administrative aspects of a role. Our recruitment processes generally include 7 stages, from application, to employment offer and talent pooling. 1. HNE Health employees may be eligible for a range of benefitssuch as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses. These may include: We will tell you about the checks that apply to the job and we will ask you to consent to these checks before we do them. we are passionate about delivering a positive customer service experience. Includes the behaving ethically guide, positive and productive workplaces guide and the ethical framework. Hays Recruitment Agency - Newcastle Suite 301A, Level 3, 251 Wharf Road, Newcastle NSW, 2300 T +61 (0) 2 4925 3663 F +61 (0) 2 4925 3662 E newcastle@hays.com.au Hays Recruitment Agency - Wollongong Suite 3B/3C, Level 3, 83-85 Market Street, Wollongong, NSW, 2500 T +61 (0)2 4222 0100 E wollongong@hays.com.au We serve over 900,000 people, including over 50,000 Aboriginal and Torres Strait Islander people and employ over 16,000 staff. It could also encourage employees to keep their information up to date and discuss any issues with you or their managers. To become a teacher in NSW public schools, you should apply for the . State of the NSW Public Sector Report 2021, Senior executive remuneration management framework 2022-2023, the legal requirements for recruitment in the NSW Public Service, Planning a recruitment and selection approach, enable candidates to perform at their best. This means your application is being considered for a role in the 2023graduate program and you may be contacted by one or more of the government agencies looking for graduates. Type: Government. The Department of Customer Service (DCS) is a great place to work! you will drive the end to end recruitment. Review the job advertisement and role description. Line manager: sub managers within the same department. Should you wish to disclose a disability or medical condition so that consideration may be given to any reasonable adjustments which may be able to . The wider team is collaborative and social, with frequent catch-ups including Morning Teas, Lawn Bowls and BBQ picnics! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. your capabilities, knowledge and experience compared to the successful candidate. You will be responsible for undertaking analysis on Visit our Careers site to find out what it means to work for us. an interview. Relate your skills, experience and passion to the specific job. Tell us about something you did to serve customers in that context. If you have any questions or would like guidance on the recruitment process, please contact the SESLHD Aboriginal Employment Team via email to: SESLHD-AboriginalWorkforce@health.nsw.gov.au The recruitment and selection guide is designed to help recruiters and hiring managers in the NSW Public Service to design consistent and equitable recruitment processes to: Getting recruitment right has never been more important. Capability Application Toolto prepare for the recruitment process by accessing If you are the successful applicant, you will be made an offer of employment. We are looking for casual staff who are flexible with their working hours, able to work at any of our libraries and who can be called upon at short notice. Our digital services team employs over 500 designers, engineers and product managers. They may be written or presented through video or audio format. If you progress to the assessment centre stage, you may be required to complete different versions of assessments for different streams, with the exception of the Hogan Personality Inventory which will only be required to complete once. The recruitment process may include: an assessment of your application. Well also provide your assessment results to your employing agency to support your development. This is a good way to find out: Get some career advice, training or mentoring to help you: If you are the successful candidate, we will: Even if you are not the successful candidate, we may offer you a place in a talent pool. Search jobs. They each bring their individual skills, knowledge and backgrounds together to form a strong, innovative and resilient workforce with a common vision to serve the needs of the NSW Police Force and the community, now and into the future. Support business to develop process models, relevant documentation and training More information. Write your response with honesty and passion. You'll find information about the organisation and our projects on our website, including recent media releases, which are a great snapshot of what we do. A career at the Department of Customer Service (DCS) allows you to serve the people of NSW. Your application should include responses to the targeted questions and your resume / CV. Information for graduates with disability, bring different perspectives and experiences to the process, a group discussion on an issue such as a policy matter or current news item. Fair Work Commision (FWC) held that those concerns were valid, but the dismissal was unfair as they failed to afford the employee procedural fairness. Have relevant examples and situations that you can draw on to respond to questions. The capabilities for the role you're applying for are described in the role description. If you are invited to an interview, you may be asked to upload a number of documents to your application online. Role:Process Improvement Copyright 2015 NSW Public Service Commission. For enquiries relating to recruitment please The main types of assessments you will be asked to do may include interviews, psychological assessments, work samples and skills tests. Use the framework to create roles, recruit roles, manage performance, develop capability, career planning or workforce planning. Whether you want to use your administration skills to become a school's Business Manager, work outside as a General Assistant, or care for your community in the . Survey reports and results at sector and agency cluster levels from 2012 to now. listed by Grade: SNSW Grade 5/6 -The package includes base salary ($81,475 - $93,111), plus employer's contribution to superannuation and annual leave loading. show why you are a good fit for the agency and NSW Public Service. Think about what we are looking for in asking this question. I was provided with the best pool of candidates I could have asked for. (BPM) to ensure effective governance and best practice processes and principles Not only on capabilities, knowledge and experience. a case study exercise where your group responds to a brief on a realistic business scenario. In a role play exercise, you are asked to react and work through a work situation that mirrors job-relevant scenarios. Careers at Department of Customer Service. Personality questionnaires are useful to gauge how likely you will fit in a job or team. Visit the Make a difference to the lives of 8 million people in NSW. Please enable scripts and reload this page. You can use this time to research and prepare your proposal, analysis or response. Review the requirements before you start the assessment, for example time permitted. customer experience to all citizens across NSW. Strategy and Customer Support Divisionwithin Service NSW brings focus We will tell you if you are successful or not or we may offer you a place in a talent pool. your career objectives - "Where do you see yourself in . Writing your application Writing your application When preparing your application, there are some key things we need to know about you. Be specific dont tell us what you think you might do in the situation tell us what you did. for a dynamic Process Improvement Coordinator to join the team. Work sample exercises ask you to complete a piece of work that is typical of the day to day work you would complete on the job. Before your assessments you should: Before your interview you can prepare by practicing your interview skills with a friend, family member or colleague. having a driver's licence when driving is a key part of the job. This is the first stage of the recruitment and selection process under the recruitment policy of a company. Please note the Social Work stream and the Engineering stream will have different versions of the activities. Personal details your name and contact details. For enquiries relating to the role please contactAdriana Spoto via Adriana.Spoto@service.nsw.gov.au. The recruitment and selection guide is designed to help recruiters and hiring managers in the NSW Public Service to design consistent and equitable recruitment processes to: enable candidates to perform at their best Know the law Before hiring a new employee, you need to make sure you know your rights and responsibilities. Some roles require you to be at least eighteen (18) years old. More than 100,000 people work in or directly with NSW - Health, across 15 Local icts, NSW Health DistrAmbulance, NSW Health Pathology, Sydney . Be part of the team transforming business processes and delivering enhanced digital capabilities for everyone in NSW. Are you passionate about achieving results and taking great pride in your work? Below is a general guide to our recruitment process: Recruitment times can vary and may take longer if we receive a high number of applications. efficient enhancements in operational efficiency, customer service, systems and You do not need to attach a resume or cover letter. Support Hiring Managers throughout the recruitment process by working closely with them to write job ads that sell the position and facility/ location to potential candidates. Its worth contacting them at this point to: We need to do screening checks to confirm certain things about you. Our recruitment process is in line with the Government Sector Employment Act 2013. providing coaching to a team member for a manager role. Please read and understand NSW Health policy directive (PD2022_030). These questions are often framed to get a personal response. The same applies if you are a recruitment agent. Includes reports from 2012 to now. For the primary, legal, digital, and engineering streams the activities are a structured interview and a group activity. All new employees must agree to comply with the requirements outlined in the policy. If you do not have access to a home computer, please let the assessors know so alternative arrangements can be made. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. . Salary Packaging: is beneficial to most HNELHD employees and may increase your take-home pay! 1. Copyright 2015 NSW Public Service Commission. Candidates involved in a NSW government recruitment process have an interest in information which informed the decision making and candidate selection processes in relation to that recruitment. Complete and submit your application. We have extra information for Aboriginal candidates and candidates with disability to assist you in applying for the program. You should prepare a succinct application demonstrating why you believe you are the best person for the position. processes to support business operation Check that you've received an email confirming your application. Work experience (paid and volunteer) with most recent experience first. opportunities for improvement Our work is continually The job ad and information package will give you instructions on what to put in your application. transferable knowledge (theoretical or practical understanding of a subject), skills (developed through training, experience, or practice). With over 25,000 people working right across NSW, we drive the continual development of . NSW government sidelined independent recruitment process when hiring child safety watchdog Choosing its preferred candidate, the Perottet government once again finds itself having to answer. You will be required to consent to a National Police Check as part of . Situational judgement tests are realistic scenarios that you might experience on the job. Summary a brief introduction about you, your work experience, training and interests. Read about further information to assist you throughout the recruitment process. Be the face or the voice on the frontline giving support to customers, communities and industry across NSW. Trade Assistant to work at Port Botany or Waverley bus depots. Includes key resources on the Government Employee Number (GEN), position coding automated tool (PCAT), the workforce dashboard and research scientist classification. Tell us about any adjustments you may need for the assessment process. a range of business processes identification, modelling, analysis, design and Undertake analysis on a range of business process identification, modelling, We will ask your permission to contact your referees before we do the checks. If you have any further questions you can contact the Recruitment team on recruitment@ses.nsw.gov.au. Copyright 2015 NSW Public Service Commission. Includes the three remuneration tribunals: statutory and other offices, parliamentary and local government. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. Focus on how your knowledge, skills, and abilities match those needed for the job. Use full sentences, check your spelling and grammar and stay within the word limit. Candidates will not progress if they do not compare as well against other candidates. We use all the information we collect to compare candidates and make our decision. we expect a small number of applications. Multiple positions are available, including full-time and part-time. 9217 4888 or . Contact email: jyostna.channamadhvuni@customerservice.nsw.gov.au. screening checks. The NSW SES advertise positions on iWorkforNSW. Explain what attracted you to want to work for the NSW Government. Focus on how your knowledge, skills, and abilities match those needed for the job. Our agency is passionate about delivering first-class So we work with a range of recruitment specialists . When we invite you for an interview, we will also request contact details for your referees. We support innovative programs in areas as broad as digital government, consumer protection and major public works. Information on writing your cover letter, resume and answering targeted questions. Information for NSW Health immunisation providers, Your Room - Information about alcohol and other drugs, Preconception, maternity, and child and family health, Interpreting/translating and multicultural health services, Centre for Medicinal Cannabis Research and Innovation, Policy directives, guidelines and information bulletins, Government Information Public Access Act (GIPA). Remuneration: $66, 338 - $67, 937 per annum + Superannuation + Salary packaging. need you to develop and present your strategy (for example, for the design and implementation of the program). Give an example of a situation where you provided services that were customer-focused. All other streams will only need to attend one assessment centre. Each test measures something different according to the scenarios they contain. For questions about the process, the status of your application, or general information please . explain how youve shown your knowledge, skills, and abilities in a certain situation. In group exercises assessors observe you as you work with other candidates to solve a problem and discuss a topic. The interview will generally involve a single interview panel consisting of two or more assessors. A drive to succeed and build a professional career. Select the 'Apply Online' button. Our work is continually Candidates who are assessed as meeting the requirements for the role but aren't successful in their application may also be offered a place in recruitment pool for future vacancies. In this stage you will be asked to provide information about your experience, interests, and education. Some things that might help you get a job in the NSW Public Service in the future include: Ask for feedback. Assessments may include online testing, interviews and work sample tasks such as case studies, role plays and group activities. Once you have found the job you want to apply for, submit your online application through the I Work for NSW website. Lodge your NSWPF application through I work for NSW. Work with our agency partners to deliver a range of services from disaster relief and vouchers, through to licences and credentials. Copyright 2015 NSW Public Service Commission. They are the next stage in the process after the job application. NSW Fire Recruitment Interview Process Format: Candidates will face questions from four different two-person panels to ensure divergent opinions determine the best candidates for the role. Check that you've received an email confirming your application. Prepare your answers in advance and practise out loud how you'd respond. There are currently 218 jobs Your resume (also known as curriculum vitae or CV) is a summary of your: A resume needs to be up-to-date, clear, concise and well organised. Applying for a role in the NSW public sector might seem like a long process, but these resources are designed to help you at each stage of the process. Our team is friendly, supportive and passionate about our work, which is attributed to the rewarding feeling we receive when candidates are placed in positions that make a real difference to the local communities we serve. . We are a diverse and inclusive employer and we strive to reflect the community we serve through our workforce. Position Classification: Administration Officer Level 4. Not being fully vaccinated (or providing proof of vaccination) where it is required may result in an offer of employment being withdrawn. dealing with a question or complaint for a customer service-focused job. confirming your right to work in Australia. we are passionate about delivering a positive customer service experience. Submit your application by the advertised closing date and time. Please note that if your application has progressed for the social work stream, as well as another stream, you will be required to complete two different assessment centres. is specific to the job you are applying for. Implications. Are you a keen learner and thrive on always bettering your knowledge and skill set? uses specific examples of what youve done and what youve achieved. We aim to have a health system that values its workforce as a vital resource and treats its staff fairly.