Gateshead Now is a collection of the latest news from Gateshead Council. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. Planned repairs usually need an inspection before work is done. Our housing offices are currently closed to the public. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. Equipment services :: South Tyneside and Sunderland NHS - STSFT Read more about the Housing Capital Investment Programme. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. Our business support events remain cancelled for now. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. about Our Customer Scrutiny Panel needs you! Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. These include re-fixing toilet seats and repairing minor leaks. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. View details of your former and current tenancies including rent statements and repair. Are you a Council or Housing association Tenant with housing disrepair issues? Repairs & Voids. Work to the outside of your home may not need an appointment. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. Gateshead Council Jobs in Durham DH1 - 2022 | Indeed.com If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. endobj Always ask to see this card before letting anyone into your home. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. If we miss an appointment and we didn't contact you, please contact us. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. Whats in it for you? As a council housing tenant, you are entitled to a good standard of living. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. There are no emergency or urgent repairs outstanding at this point in time. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. There's also additional service charges from 115.85 a week, this cost is eligible . Regent Street <> Gateshead council tenants wait almost a month on average for repairs Internal deterioration such as damage to carpet, walls etc. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. Any resident with My Housing Account can access this service. However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. Time to have your say on the future of our leisure service. For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. You can also include claims for loss of earnings and care costs if necessary. While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. I have to tell you, this week I have had four complaints that have been going on for two years. Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. Thank you so much. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. To register with My Housing Account, select 'my account' at the top of the Council homepage. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. What are the costs and charges at Watergate Court. Gateshead Council. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. 0191 433 3174. housingadvice@gateshead.gov.uk. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. This makes sure that everyone is treated fairly. My flat was repaired in time for my childs birth and I received rent refunds and compensation. As a tenant you are not automatically covered for any of your home contents. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. Head of Repairs and Maintenance - Gateshead Council - LinkedIn However it did show that 36% of repairs were fixed when first looked at after being correctly identified. Gateshead, England. If you continue to miss appointments for repair work you may be charged. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Do you want to work with us in helping to create spaces that are great to work and/or live in? A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. We will need to look at what has been damaged so please don't throw anything away. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. We encourage our people to think differently, do the right thing and be innovative. We hope to reschedule these events at a later date. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. "The garages at Leam Lane had already been condemned, and we were working towards . Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. To access this support or speak to an advisor, contact Business Gateshead today. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. Wherever possible we will place the order immediately. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. Repairs update - Housing Team at Gateshead Council | Facebook Repairs - Gateshead Council Some of these jobs need to be inspected before the contractor can start the work. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. 27,852 - 30,151 a year. 4 0 obj Gateshead Council aims to complete the backlog by late March next year. Gateshead Council jobs in Newcastle upon Tyne NE20 This is known as the Right to Repair scheme. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. Home Group | Watergate Court, Gateshead Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. Complain to the housing ombudsman The housing ombudsman is a free and independent service. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. We are Gateshead Council'sHousing Team. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. % :L+Ftc[Sdu|^Y^. Housing Repairs and Maintenance Service Gateshead - Government Online Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. The site has been designed with residents and local groups to ensure it is easy to use. She added: "Someone has got to own it. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Your Employees Portal - Gateshead Council In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". The contractors are currently repairing seven properties a week. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. Gateshead gardener's fury as garage roof plants itself in her flower Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". The council is responsible for most repairs to your home. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Our business support events remain cancelled for now. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. We hope to reschedule these eventsat a later date. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. This includes both small leaks and emergency repairs. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Gateshead Council aims to complete the backlog by late March next year. You have the right to appeal if you don't agree with a decision to charge you for repairs. You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. View my payslip. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. <>>> We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. We will pay compensation for damage which is our fault or our contractors' fault. We would not replace all items, only the ones that are required. The report found the repair centre's ability to handle calls was deemed 'critically low'. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. Council tenants can also be offered evening appointments for repairs from 4:30pm. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. Wednesday 2nd November 2022. Thursday 26th January 2023. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . Gateshead, England Jobs - 16,311 openings | Glassdoor Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. Don't worry, we can still help! You can also claim compensation for the damage that has been caused during repair work. Some of these repairs need to be inspected before the repair can be done. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. Office 3750 We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. Connected Voice are collating information about support across Newcastle and Gateshead. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. Please ask your Neighbourhood Housing Team for details. If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. Top Jobs in Gateshead, England. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. Gateshead Council Housing Services | OurGateshead If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Work continues to address 3,000 Gateshead Council property repair "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. It is also possible to claim for any damage that may have been caused during repair works. As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Gateshead Council 4.0 . Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. : 50K - 53K. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. You have the chance to buy up to 10 additional holidays per year. However, the contractor will not ask you for any money when they call. endobj <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>>