Well also identify healthy benchmarks for this data. Perfect feedback, no defects, 5 stars, but rating me on the postal system delivery/delays is just plain wrong. eBay Standard Envelopes being rejected by USPS. If you're late more than 3% of the time you can't be a top rated seller, but other than that I don't think it affects that much, maybe search results. The dot-com bubble (or dot-com boom) was a stock market bubble in the late 1990s. The discount does not apply to the $0.30 per order portion of the final value fee, If the item location is in the same country as the eBay site you listed on, you need to offer 30-day free domestic returns, If the item location isn't in the same country as the eBay site you listed on, you need to offer 30-day free international returns, In Jewelry & Watches, and most Collectibles & Art categories, you need to offer 14-day free returns. Describing your products accurately. The defect rate won't affect your seller performance status until you have transactions with defects with at least 5 different buyers, or at least 4 different buyers to impact Top Rated status, within your evaluation period. If no resolution by April.I will get my money back. 08:40 AM. Just sold an item to a if you are at risk of losing you "above standard" status, i believe it is not good. Go to the Account tab of My eBay and find Shipping preferences in the Selling section. Tip Find many great new & used options and get the best deals for 3000+/-Baseball Cards - Mixed Brands - Early 90s other Years Mixed In. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . Sambonet Venezia Gold PVD . I got 4 out of 32, a whooping 12.5%. Offering the lowest price will boost your chances of attracting new and returning customers, especially if your listing has a high amount of competitors. 99 FREE delivery Mon, Oct 31 Or fastest delivery Thu, Oct 27. If the defect you received can't be removed automatically, you can appeal it if any of the following circumstances apply: The buyer opened the request by mistake. The exact date will be provided at checkout. Buyers would be relieved to see that their item was actually on time. Ebay Gold Plated Flatware - schafpudel-vom-eichwald.de This year eBay have introduced a number of changes for sellers (as always! I have a late shipment rate of 56%? Hi Tippy Toes, I am fairly new to all this, so excuse any obvious questions. It had taken into account my 5 day handling time, plus genuine transit time. Not what you were looking for? When a dispute is opened a "snapshot in time" decision is made and there is no mechanism for any payment processor to repay themselves from a buyers credit card or bank account should the item turn up later. Shouldn't there be only 1 defect for this transactionit was paid for in 1 payment combined. 3. eBay's New Seller Standard - The Defect Rate - AndrewMinalto.com but i still would be in the "above standard" status (so i hope). I've got a question about cubic shipping in general for sellers Seller performance standards | eBay Make sure the item is delivered to the buyer as described in the listing, Not meeting the late shipment rate requirements, Exceeding minimum requirements for defect rate, Negative or neutral feedback from a buyer, A buyer requesting a return or reporting that an item was not received, A buyer asking us to step in and help with a transaction issue, eBay Money Back Guarantee cases or disputes closed without seller resolution, Seller-initiated transaction cancellation. Use advertising. Sellers should always be realistic with their shipping and handling times. 17-05-2018 View cart for details. eBay prefers this shipping policy, so listings with free shipping also, Use SEO keywords. I pay for my shipping label through Paypal, but I If they haven't accounted for a situation where the package does not have a final delivery confirmation scan then this a huge glaring omission. Late shipment rate. Learn more about this change - opens in new window or tab. Have an eBay account that's been active for at least 90 days, Have at least 100 transactions and $1,000 in sales with US buyers over the past 12 months, Meet the requirements for transaction defect rate, cases closed without seller resolution, and late shipment rate (you'll find the requirements in the table below), The Top Rated Plus seal will be displayed prominently in search results and in the listing description, A 10% discount on your standard final value fees, which is calculated on the total amount of the sale, including shipping and tax. Guaranteed Delivery rolled out on eBay Australia in May 2018. Late Shipment Rate : r/Ebay - reddit at the best online prices at eBay! EP303 - Amazon, Walmart and E-com Q4 Results Arthur Godfrey's Talent Scouts - Popular from the late '40s up to the end of its run in 1958, Arthur Godfrey, Lenny Bruce, and Sally Marr. A Beginner's Guide to eBay Seller Performance Levels If the listings amount of competitors is high, the listing price should be dramatically lower than the median price to make it even more competitive and attractive to buyers. But didn't Raphael on chat say no one was in jeopardy of losing their TRS under the new defects. Buyer purchased a CD in Nov from me US address. 3000+/-Baseball Cards - Mixed Brands - Early 90s other Years Mixed In This section indicates the average seller rating from the past 30 days, as well as the amount of positive, neutral, and negative feedback. For more information on meeting buyers' expectations, see our selling practices policy. eBay use to give TRS sellers 20% off FFV. 12:06 PM, Hi there, can someone explain the LATE SHIPMENT RATE details please? my understanding the % is calculated based on; the more you sell, the more penalties you are allowed to have. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" an ebay depot, and ebay ships to the buyer. Here are eBays. The defect, feedback, or late shipment was the direct result of an eBay hasnt disclosed the exact algorithm for Best Match results, but the marketplace has stated the rankings are influenced by a combination of these factors: A few of these factors are directly affected by seller account metrics. Thanks in advance. Review all past feedback to make sure that any neutral or negative responses were resolved. Another is that they forgot to eliminate New Year's Day from the business day count. Merchants can log into the Seller Hub here. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. A defect is added to your account if: To avoid letting down buyers and receiving a defect due to an item being out of stock: If we're asked to step in and help with an eBay Money Back Guarantee case, you can resolve the issue with the buyer by issuing a refund or accepting a return so the request isn't concluded as the seller's fault. In The Name Of Love A5: Back In My Arms Again A6: I Hear A Symphony A7: My World Is Empty Without You A8 Here are a few tips for increasing your average seller rating: Maintaining a high seller rating keeps you in good standing with eBay and gives new and returning customers a positive impression of your business that keeps them purchasing your items. Tip to BM Cargo (8400 NW 25th St Ste 100 DORAL FL 33198-1534). eBay is taking action to protect sellers for shipments to and from British Columbia. I have already written a guide on managed returns, which you can read here: eBay's Managed Returns Process - Explained, so now it's time to go over eBay's other big change . Listings that not only have a lot of clicks, but a lot of clicks that convert to purchases are considered high-demand items. since i reached 2% i even have a red exclamation marked next to my standard. You do not have permission to remove this product association. Late shipment rate Buyer in Sept who is also a seller bought a CD from me. Defect removal | Seller Center - eBay For additional insight into a seller's performance, buyers can also view your detailed seller ratings. Check out this video to understand how dimensional weight is measured when shipping. = 0.50% This doesn't worry me yet. Figure out what it would take to lower your listing prices below the median competitor prices. Product searches on eBay automatically show Best Match results. We cover where to find these metrics in more detail down below. Five Sales ago, my Late Shipment Rate was 9.05% (showing around 197 sales for the previous 12 months). Sign up with my code \"o0melinda0o\" for $5 off your first purchase!Donate to our Channel:https://www.paypal.com/paypalme/MelinLove To provide your buyers with a great service, it's important to make sure you send your items on time. If the seller is found to be responsible for the issue, this will result in what we call a case closed without seller resolution.We count these in your transaction defect rateand as a percentage of your transactions closed without you resolving them. Always check ebays ETA I sold an item on the Sat 5th May with 5 days handling which meant last posting day Friday 11th Ebays ETA was Friday 11th - Monday 14th Impossible from country NSW to Country Queensland Didn't want to take a chance on late shipment defect so made a special 110k round trip to the P.O. but ebay is trying hard to say i am a bad shipper. For example: The buyer did not pay for their order and an unpaid item is recorded against the buyer. That's why we have extended handling times! 7 transactions dispatched late. Create an account to follow your favorite communities and start taking part in conversations. I have also noticed a pattern where USPS isn't scanning the packages until they are actually delivered. Holiday shipping is now in full swing, check out these helpful shipping tips! Use high-quality, clear product images. That means the buyer reported they didn't receive an item, or asked to return an item and you weren't able to resolve it. Try to see if you can run that report and if those 3 marked late are actually late. So for instance on a $4 shipping charge, eBay's fee might be $0.40. Learn the fundamental steps for running an eBay business. ), Maximum percentage of cases closed by eBay without seller resolution, Minimum number of unique transactions for requirement to activate. Merchants who not only know where to find their account data, but also know which metric levels to aim for can stay on track in growing their business. 10:13 AM. blazeclan number of employees - klocker.media This rate varies by industry, but this average range is still relatively normal for most sellers. You may have noticed other sellers using a similar name offering similar products. A case closed without seller resolution is any case the seller is unable to resolve with the buyer prior to the buyer asking us to step in and help with a request and we determine the seller is responsible. the "reason for counting" for every single one is; i am still at 2% and my standard allows 3%. BB1 at the best online prices at eBay! Sellers can access the dashboard by logging in to My eBay, selecting the Account tab, and selecting Seller Dashboard. Transactions where you upload tracking details within your stated handling time, and the carrier scanned the shipping label either before or after your handling time, are on time and validated. 05 Rate. Check the median competitor price for your listing to see if you need to lower your rate. 0.5% or less transaction defect rate, with maximum of 3 unique buyers affected; 0.3% or less of cases closed by eBay without seller resolution; 3% or less late shipment rate (over last 12 months or 3 months for sellers with 400 transactions) 5% or less of transactions in which tracking was not uploaded on time or validated (over last 3 months) I have put in a claim to Canada Post already and they "tell me" that they will inform me when the situation changes. What happens if you ship late (shipment overdue)? - reddit You can monitoryour service metrics and peer benchmarks on yourservice metrics dashboardin Seller Hub. There should be no defect at all unless the item doesn't arrive AND seller doesn't rectify. Hi, My account has been suspended due to late shipment confirmations. Free shipping for many products! Step 3: Scroll down to "eBay guaranteed delivery setting . I'm not worried about the loss..just the extra 27 defects. Our seller levels and performance standards help you track your performanceand let buyers shop with confidence. The listings value is another factor thats affected by data the items price competitiveness metrics. Sellers on eBay are allowed, Request feedback revisions or removal. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. 01-24-2016 Popularity by this definition can also be assessed by the listings number of impressions, listing page views, and click-through rate, which measures the amount of impressions that resulted in clicks. Thanks, I sold 272 CD's during that time period but I would say that only a small percentage 30 - 40% leave feedback. As a Top Rated Seller, you can qualify for these exclusive Top Rated Plus benefits if you offer same or 1-business-day handling time and 30-day or longer free returns: The discount does not apply to any additional final value fees applied to sales in categories where you're rated as "very high" in your service metrics for "item not as described" returns). Buyer's Address Appears to be a Freight Cargo Company. September 1, 2020 Ina Steiner. From what I can tell yes that is occuring. On the 20th of each month, we take a look at your recent transactions to work out your cases closed without seller resolution, transaction defect rate and late shipment rate, as well as your service metrics and peer benchmark. Number of defect rates that affect your seller rating. https://community.ebay.ca/t5/Seller-Updates/2015-Fall-Seller-Update/m-p/324824#M1061. Searches tell I am at a loss as to what to do. Press question mark to learn the rest of the keyboard shortcuts. Be helpful, friendly, and professional throughout a transaction. 1.0% (10 of 1,000 transactions) There are no minimum requirements for late shipment rate. On a few occasions, I got something out in the mail but the postal service just took a long time. Re: What is your late shipment rate? - The eBay Canada Community How is that our fault? Something went wrong. I need some guidance here. 17-05-2018 That's why we always show an expected delivery date on eBay listings. If Im being stupid, feel free to tell me so. Healthy benchmarks for these metrics are tough to pinpoint since theyre relative to selling circumstances. This months episode of the eBay Seller Spotlight podcast is live! Merchants who continuously monitor their data and iterate on their engagement and acquisition efforts will be prepared for any changes in buyer behavior and will stay successful in the marketplace over time. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. i am in jeopardy to lose my TRS+ discount. Many thanks in advance. A dialog will open as you type your search terms. Hi Milly, I am also in regional NSW with a 5 day handling time. I use Canada Post with mostly O/S lettermail plus some light packet, small packet and expedited parcel. This includes setting and meeting buyer expectations by providing excellent customer service from beginning to end. Ebay Gold Plated FlatwareGold Plated Single Cutlery Pieces for sale . Sellers should aim for a percentage of 97% or greater. eBay expects sellers to consistently provide service that results in a high level of buyer satisfaction. Oh, Ship! Starting March 1, 2022, we will increase additional final value fees from 5% to 6% for Below Standard sellers. If there's no tracking available, we'll check with your buyer. Visit Seller Help - opens in new window or tab to resolve any incorrect defects or improper feedback. If you've had fewer than 400 transactions in the last three months, you're evaluated on the past 12 months. Copyright 1995-2023 eBay Inc. All Rights Reserved. When you use freight shipping or sellitemsin the following categories, you need to offer 30-day or longer returns, but the buyer pays for return shipping: You don't have to accept returns for these categories: Cell Phones, Smart Watches & Accessories > Cell Phone Cards & SIM Cards > Cell Phone SIM Cards, Computers, Tablets & Network Hardware > Computer Printers, Scanners & Supplies > Printer Ink, Toner & Paper > Printer Ink Cartridges, Computers, Tablets & Network Hardware > Computer Printers, Scanners & Supplies > Printer Ink, Toner & Paper > Printer TonerCartridges, Computers, Tablets & Network Hardware > Computer Software, Home & Garden > Yard, Garden & Outdoor Living > Plants, Seeds & Bulbs > Plants & Seedlings, Pet Supplies > Bird Supplies > Food & Treats, Pet Supplies > Fish & Aquariums > Coral & Live Rock, Pet Supplies > Fish & Aquariums > Live Fish, Pet Supplies > Fish & Aquariums > Live Invertebrates, Pet Supplies > Fish & Aquariums > Live Plants, Pet Supplies > Small Animal Supplies > Small Animal Food, Sporting Goods > Fishing > Baits, Lures & Flies > Live Bait, Trading Cards (Sports Trading Cards, Non-Sports Trading Cards, and Collectible Card Games), Items listed in the Real Estate and Specialty Services categories, You cancel a buyer's purchase because you no longer have the item in stock or you chose not to send it, An item-not-received or not-as-described request from a buyer is closed without seller resolution, Describe your item accurately.