Find trusted, reliable customer reviews on contractors, restaurants, doctors, movers and more. We were told they hadn't contacted us because my boyfriend's phone number was listed under another name; and they seemed generally disorganized and unprofessional. This review was chosen algorithmically as the most valued customer feedback. I asked another associate if everyone signs that and she said she was there just covering that she doesnt work on that relocation. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Email Kay Jewelers | Tips & Talking Points - GetHuman When I ordered my 2nd custom band, I received an email including pictures of my supposed wedding set Share your photos and videos with others to prove the truth of your words. ), Free Lifetime Cleaning and InspectionsBring your diamond or color gemstone jewelry into any Kay Jewelers location as often as you wish for free professional cleaning and inspection. Kay Jewelers Reviews - 29 Reviews of Kay.com | Sitejabber Need Assistance? Contact our Customer Care Team Today. . Rubies, sapphires and emeralds are precious gemstones. By becoming a member, you can enjoy a range of benefits and perks that can enhance your experience at this store. KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. KAY Jewelers Customer Service Phone Numbers, Emails And Other Contact Information KAY Jewelers Customer Service phone number (855) 703-4522, email, live chat, help center and other contact information are listed at HotDeals.com. Two REAL jewelers have stated that it in fact can be repaired. Use this comments board to leave complaints and reviews about Kay Jewelers. The Werewolf Diaries 2: Kapitel 5: Kayleigh - Weinmond: Deutsche Unfortunately it was too small, so he took it to Kay's. I feel very misled and ripped off ! About. Extended Service Plan - Kay I am set to get married in two weeks. For further information about diamonds please refer to the 4Cs Diamond Guide section on our website. (If you see this same review somewhere else, it is because I copied and pasted it from site to site. Also to let employees know they should not ask personal questions like their social. links within this website. Go ahead. Ill took that chain back and they swap it out for another gold chain and now Im suffering a sebaceous cyst on my right torsos. This situation became the most unprofessional experience of our lives! What is your policy regarding conflict diamonds? Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds. Since then I've heard nothing from them. Either another chain or another piece of jewelry or refund. #freethebear" E-mail us at Kay credit customer service or call 1-800-877-3616. 2023 ForLocations.com All rights reserved. *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. To give you a better idea of your jewelry's dimensions, 25MM is approximately 1 inch. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. If for any reason you are not satisfied with your purchase, you may return it within 60 days to any Kay Jewelers or kay.com. After 30 days, your order will be returned to kay.com and your method of payment will be credited. Also apply for our NEW Concierge position for the holiday season. Once I completed my online purchase of the e gift card that was to be sent to my email address - i find out that it wont be sent to my for a minimum of 24 hours. The millimeter is our standard unit of measurement for jewelry dimensions. We're Available. Top of the Page, Why do you measure jewelry in millimeters? Kay History How customer reviews and ratings work Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them. Top of the Page, Do you have a trade-in policy? Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. You have added the max number of Favorites. Suggest avoid at all cost. Learn more Please do NOT purchase a wedding ring or any JEWELRY from this company. There can be some limitations, so pay attention. they also have a team of knowledgeable customer service representatives available to answer any questions you may have. He was elated to find the beautiful ring that his deceased father had worn daily and was designed and made by his mother. You will be notified via email that we have received your returned order and that your method of payment has been credited. This complaint was posted by a verified customer. I purchased a 1 1/2 ct. tennis bracelet in 2012, and unfortunately it has been broken and repaired four times. You have added the max number of Favorites. KAY Outlet offers engraving on select merchandise. This ring constantly loses the diamond and have had multiple issue with it. Need Assistance? Worst experience ever. 23.8 miles away from Kay Jewelers. Return and Exchange PolicyIf for any reason you are not completely satisfied with your purchase, we will gladly accept your return or exchange for 60 days from the date of purchase. Please call Customer Care at 1-855-506-2499 (TDD/TTY: 1-800-695-1788) to discuss how we can help. If your finger is a different size, we can adjust the ring. Cancelled order and full refund because it was within a half hour of purchase. I would highly recommend kay.com for your jewelry purchase. I have also spoken to customer service at corporate. The earrings physically broke on second wear, in February. Salary information comes from 25 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. (Cleaning and inspections are not available at kay.com.). I still had the Diamond, so that was to remount & fix the prong. KAY Jewelers Accounts are issued by Comenity Bank. Average Kay Jewelers Customer Service Representative hourly pay in the United States is approximately $12.91, which is 9% below the national average. While Kay Jewelers does offer live chat as a way to get help, they also have a phone number. Almost 6 weeks later, and after several attempts to reach them by phone, we went back to the store. .main-header .primary-navigation ul li.nav-link.hover, If the online section is anything like your customer service it's no wonder people give you craptastic reviews. Not a phone call. That's why we guarantee our diamond and color gemstone jewelry for a lifetime, as long as 6-month inspections have been performed and documented by an authorized representative. If you want to save big on your KAY Jewelers purchases in the future, you can go through this part for some inspiration. Guess what - NO REFUND! All of our rings are sized to what has been determined is an average finger size. Style finder: Saturday: 9 AM 10 PM ET. Top of the Page, What do I need to bring with me to the store to pick up my order? We encountered an issue signing you up. Whether youre looking for a special gift for someone special or a timeless piece of jewelry for yourself, Kay.com has something for everyone. We tell them why were there, and they start looking up our account. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. He gave me 1000% great customer service!!! For a price quote on specific engraving requests, please visit your local KAY store. Kay Jewelers Reviews | Read Customer Service Reviews of www.kay.com They are really refusing to give me My money back. The latest review Very unprofessional handling of my order was posted on Feb 8, 2023. Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. She then said she would be escalating to district manager. Kay Jewelers Review: No. 1 Jewelry Store in The US (or Not?) Product shipment, payment, communication, billing, and any kind of service-related complaint about Kay Jewelers can be filed via the specific Kay Jewelers complaint section. You'll have great cow workers and flexible schedule On Jun 1, 2022 I called and Waited 20 minutes on hold and the Call cut off. Founded in 1916, Kay.com has been providing customers with quality jewelry for over a century. It was a great relief to have it arrive so soon. Both gifts from my husband were purchased at this store and I had the receipt. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. Found great customer service from Dustin and Xochitl and got a great deal. I purchased 3/4 diamond studded earrings. To my surprise she worked it out so that I got a beautiful NEW RING. 7 days later was told it WASN'T issued and will be in my account in 7 days. She found the exact ring at another kay store in riverside. Also bought Avery the bear for st Jude hospital great cause. Not an email. They have been horrible to deal with for a refund. We were not told that it was a promotion but a sale. Contact Us - Kay Jewelers Boy did he make it up to me with a beautiful 3 ctw diamond wedding set!!!! color: #515666; I have been a longtime customer of Kay Jewelers, and have loved every piece of jewelry I have purchased from them. Copyright 2022 Consumers Unified LLC. Extended service plan: Let me trade up without spending $450 first. Kay Jewelers does not raise credit limits automatically as a matter of policy. I get I didnt buy the warranty, but it shouldnt have broken in such a short period Kay Jewelers needs to revise their gift return policy. She lives out of state so I ordered online in her name and shipped it to her. Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. It came out because the JEWELRY IS NOT A GOOD QUALITY! No, one in the store informed us of a promotion for 18months. The candidates seeking career growth in the jewelry industry or customer service can check Kay Jewelers' job portal and find various job posts at its jewelry store locations. Nous aidons GetHuman-jpfunnyf rsoudre leur Kay Jewelers problme de support technique partir de Dec 21, 2019. Do all rings come in the same size or are there different sizes available? To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. Shortcut: Press 1, then press 1, the press 0 twice. Top of the Page, Do you offer engraving? We owed $320.00 as of Nov.10, 2022. My husband surprised me with a beautiful kay jewelers wedding ring I loved it diamonds on the bottom and the top really love it they did a great job with it . I worked for 3 years in college. The Extended Service . The eligible items for the discount range a lot. I dont know if something is wrong with the gold or the chain doesnt agree with my skin! Copyright 2000-2012 Kay Jewelers, a division of Sterling Jewelers, Inc. 375 Ghent Road, Akron, OH 44333, Enter Street Address, City, State or Zip Code. Do Kay Jewelers Increase The Credit Limit? Both of these pieces were very special to me as it signified the 25th anniversary of my wedding and the other ring was an extension to my mother's wedding ring when she passed. To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. Please see our return/exchange policy. A diamond's value is determined by its carat weight, color, cut and clarity. Custom designed jewelry is not returnable. Unsubscribe at any time. You must bring a valid photo ID (such as a driver's license). Lifetime Diamond Trade-In PolicyYou may trade in your diamond for another diamond at least double the trade-in value. Top of the Page. Chatting with Kay Jewelers Customer Service. I've already spoken to the store manager, I do not want to speak to him again. Click Here to learn how to determine your ring size. I also got an insane deal, it was just over $300 for a 14k white gold ring with 1/4 carat diamond. If your order meets the store's free shipping standard, then you can seize the chance to cut down your spending. Always look forward to see the jewelry. I still had the Diamond, so that was to remount & fix the prong. They use them, abuse them and then let them go!!!! -webkit-transition: all 0.5s ease; KAY Jewelers Credit Card - Home - C.comenity.net Is this your company? White gold is pure gold that is mixed with alloys to give it a white $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. 2023 Genesis FS Card Services, Inc. (NMLS #1549514) 14600 Greenbrier Parkway, Beaverton, OR 97006 She was diligent on researching the best options for me. Jewelry Repairs, Events and Other In-Store Services | Kay Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. A worker name Susan immediately was pressuring my boyfriend to buy right away. We went to the Kay Jewelers located in Pentagon Mall. I was so excited and thankful for her great customer service. I have purchased three times through this jeweler since the pandemic arose and I must say that I am exceptionally pleased with the variety and elegance of styles, and the stone choices available in sterling silver settings for those who prefer this metal. I show up to Kays, to have it replaced, send it off and then 6 weeks later get a phone call explaining it would be 6,500$ to replace. January 25, 2023 by Ana Stanar. Kay Jewelers needs to revise their gift return policy. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. The best part is that she did this on one of the busiest weekends for Kay Jewelers! You will receive an email advising you when your order is shipped and another email when your order is ready for pick up. Learn More. My husband bought me my 10 anniversary ring set from Kay, like most young people when you first get married you cant always afford what you would like to buy your spouse. Explore a wide variety of the world's most classic ring setting, available in a variety of design options. * By clicking this link or texting this number (1+855-929-4190), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. I then went to put it on and the chain snapped immediately. Google+. Will I have to pay shipping charges if I request in-store pick up? Either another chain or another piece of jewelry or refund, Cancellation of an order after 30-minutes. Yes, just inform the sales associate at the time of pick up and your merchandise will be gift wrapped free of charge. It looks like your microphone is disabled. They treat their employees like numbers. You just need to follow some tips to get $25 off select merchandise. Recently my boyfriend lost his mother and inherited her belongings. you can get $200 off some orders from KAY Jewelers. They claimed some orders were not able to be cancelled and mine was one of them. Please advise if there is anything that can be done to accommodate this inconvenience. Shop discounted jewelry from affordable engagement rings to trendy gold chains and necklaces at an unbeatable price. I googled it and it said do not put your rings in bleach, I did not know Clorox would damage my ring. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Kay Jewelers Reviews: Is Kay Jewelers Legit? - Jewelers Sorry I didn't listen to my friends. MORE+, Save up to 10% OFF on KAY Jewelers items. Please see our return/exchange policy. It can take up to ten days for this service. Don't hesitate to place an order now. When will my credit card be charged for my in-store pick up? The trade-in value is the original purchase price, excluding charges such as tax and shipping. Kay's Fine Jewelry: This is where you need to buy your jewelry in the Caribbean!! If you continue That wasnt good enough, I needed to spend the $450 first, then theyd talk to me about upgrading. What are you looking for? Kay Jewelers was founded in August 14, 1910. 2023 HotDeals.com, All rights reserved. .owl-carousel .owl-controls .owl-pagination .owl-page span { was even willing to spend more & trade up, with a warranty purchase. I had read all the reviews after purchasing, and got really worried. I was told they couldn't resize them, which seemed odd for a 'jewelers'. These services include cleaning, repair, watch tuning, damage checks, refurbishment and more. In order to start the call, please close this box and then unblock your mic in your browser settings. Thank you Catherine for going out of your way to replace my exact match ring. I just want to trade it in for something else. Long story a left without my ring that is paid in full and they are holding forcing me to sign the release. Kay Jewelers has an average consumer rating of 2 stars from 327 reviews. Top of the Page, What is Kay Jewelers return and refund policy? What address can I use? They had it sent back and returned on December 29th. Kay Credit Card Reviews: Is It Worth It? (2023) - WalletHub .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a { Learn more Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. (Engraving is not available on kay.com.) Kay.com also offers a wide selection of designer jewelry, including pieces from top brands such as Pandora, Swarovski, and more. 375 Ghent Road, Akron, Ohio 44333, United States. Whenever I purchase jewelry I always go to Kay Jewelers. The easiest way you can pay your Kay Credit Card is through your online account or by using the EasyPay feature. How will I know when my order is ready for pick up at my KAY Jewelers store? Then, on the January 3rd they charged me for the Engagement ring and said it was going to be shipped almost 2 weeks later. I love that they offer the diamond replacement guarantee with any diamond purchase. With our free tools, you can check out the . Kay Jewelers has resolved 87 complaints. Set a time to meet online or in-store, and we'll meet you, ready to help. Sunday: 10 AM 9 PM ET. Kay Jewelers Lab-Created Diamonds Review - What You Should Know You're in the right place! It was 25% off. Sales person very helpful; explaining that once paid off my rings have a life time guaranteeand would be sized at no charge. That's why we offer several ways to pay. Online: Log in to your online account or use the EasyPay feature in order to pay your bill. Click here to get notifications about new complaints of Kay Jewelers. Desired outcome: Does not honor sale when they originally said they would because my poor quality ring, not like the display, discussing my account with other people. Positive and energetic Store Manager with drive to meet and exceed goals set by company. (Trade-ins are not accepted at kay.com.) * Watches may be returned within 30 days at any Kay Jewelers or kay.com. Kay Jewelers P.O. The Kay Jewelers credit card bill pay phone number is 1-800-527-8029. Really on a Sunday? The best phone number for Kay Jewelers is their 800-527-8029 customer service phone number, and you can get the details and use . Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. Was told it would be expedited and will be issued within 7 days. I returned the earrings to the store on 2/26. A ring valued at $599. How can we enhance your Kay experience today? I took my jewelry in for inspection and found that the ring was broke. 30 days? They accused me of not bringing the ring in and basically called me a liar. I contacted customer service and they do not have the ability to push the transaction out or expedite. Kay Jewelers does not provide customer service by email, but does provide it by phone. On Jun 10, 2022 3:16pm - called and Spoke with Theresa for 46 minutes. - did not follow up. I am beyond frustrated with the service department at Kay Jewelers. Kay Jewelers Live Chat | Customer Service - GetHuman transition: all 0.5s ease; Totally understandable. It's a wedding band. } I dropped off my ring to get resized and was told that it would be ready in 2 weeks, couple days before the 2 weeks I got a call that my ring got lost in the mail. Kay Jewelers Credit Card Payment Address Explore KAY Outlet Exclusives for unique jewelry you won't find anywhere else. I just want to take time to praise Sonya at the Park City Kay's location. You can always get a free shipping coupon at KAY Jewelers. Build your forever wardrobe with new season KAY KONECNA Demi-Fine Jewelry now on FARFETCH. I gave them the ring to have it repaired and they have lost my ring and will not replace it. They are a disgusting corporation!! Kay Jewelers - Just ok | Glassdoor The gold in the ring alone is worth more than $600 if I took it to sell just the gold. Yes, special order items are able to be returned. PAY RATE: 620,000 - 840,000 HUF/monthly. I asked my sister who had sent her jewelry for maintenance and fixing and she said she never signed the release and I knew that because no one should and wouldnt sign that.