stubhub refund policy change stubhub refund policy change

I even told them the seats I wanted are cheaper than the one that were purchased and I let them know it was fine if they kept the remaining money and they didn't help. Purchased 2 tickets to a college basketball game. WE REACHED OUT TO STUBHUB FOR AN EXPLANATION ON BEHALF OF ABOUT A DOZEN MASSACHUSETTS CUSTOMERS WHO SAY THEY HAVE BEEN WRONGED. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. On Feb. 26, StubHub's general counsel was hailing the company's . See detailed StubHub customer service rankings, employee comments and much more from our sister site. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. Current Ticket Policies: Subject to Change*. Called back for refund. If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. Well apparently StubHub doesn't follow this procedure and they refuse to refund my money. I am quite dissappointed. >> I FINALLY GOT A SUPERVISOR ON THE LINE AND HE SAID NO, WE ARE NOT REFUNDING MONEY AT THIS POINT. This needs to be refundable (and not just replacement tickets of same price as I will get seats I do not want). If there is any changes to that, all affected buyers will be notified via email. "I certainly urge the [Attorney General] to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said. a cash refund, but that cash refunds remained the default. How do I get my money back? While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law. We will process the refund to your original payment method within 5 days. You will enter your community username and new password and done! 01-24-2022 11:26 AM. Now you gave them no time to sell again. The refund will typically process within 5 to 8 business days. I want a full refund as we lost jobs and need that money. hey stubhub my plans have changed for the concert i was going to attend on the 23 of July its for the twenty one pilots concert in Inglewood on the forum, see i was scheduled for a day off at my job and unfortunately i have to work that day for unknown reasons if i can get my money back that would be fantastic or if i can change it to another concert for this week which is for The G-eazy& Logic concert this week on the forum on the 6th of July please understand i had no idea of this sudden change of plan please if i can just get my money back or change concerts please. No Wonder I See Horrible Complaints. OK, I think this show has been rescheduled to September 7, 2022. No Refund Policy? Are we able to get refunds for Coachella tickets since they are now cancelling the April 2021 dates? I notified a chat type person immediately to tell her I made a mistake. Want to pick up my tickets from a UPS store. The refund will typically process within 5 to 8 business days. var cid='3844928350';var pid='ca-pub-9252570225547284';var slotId='div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0';var ffid=1;var alS=1021%1000;var container=document.getElementById(slotId);var ins=document.createElement('ins');ins.id=slotId+'-asloaded';ins.className='adsbygoogle ezasloaded';ins.dataset.adClient=pid;ins.dataset.adChannel=cid;ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.style.maxHeight=container.style.minHeight+'px';container.style.maxWidth=container.style.minWidth+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true}); Have you purchased the wrong ticket? However you may visit Settings to provide a controlled consent. I feel a big lawsuit brewing #stubhub pic.twitter.com/fa3gFUDx2d, Jared Rangel (@Jaredrangel) March 29, 2020, Back on the 12th of March, @StubHub had said they would give the option to refund money for events canceled. Highly dussapointed. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. So I would like a refund for the pass that was never sent to me. This all happened within an hour after the person bought them. Overcharged. I don't think it's fair that you hold our money like that and can only offer us the option to sell!! StubHub is a global marketplace and our policies vary by region, in line with local guidance. They said there was nothing else that they could do. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund. My credit card can do refunds up to 60 days which of course is passed. I stated that it was not disclosed until after purchase and we went back and forth for a long time. How is this right? The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. I personally don't mind companies offering this as an option, but the option of a full refund as per the terms when they purchased the ticket should also be . Read the full policy. I am returning the tickets to the seller listed on the return label and filing a credit card dispute. i have attached the information from the venue. "I finally got a supervisor on the line and he said 'No. If you are eligible for a refund you can get a refund over the phone or via email.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_11',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); The terms and conditions will apply to refunds. StubHub, the leading secondary ticket seller, is facing a multi-million dollar class-action lawsuit after a last-minute change to its refund policy. StubHub "originally offered Final Four buyers the option of receiving a full refund or receiving a credit worth 120% of the purchase price to use on future orders," but the company last week "changed its refund policy amid the widespread cancellations of events, making the 120% credit the only option except in jurisdictions where laws . I will never use stub hub again. I am traveling today from Mexico to Madridfor what? Once they reviewed my email they stated that there was a known system glitch where the disclosure does not show on the mobile app until after the sale is complete. What does "100% guaranteed" mean these days? They said if I disputed it with my CC company they'll cancel my account with them. DO NOT BUY FROM THIS COMPANY! I purchased tickets for a James Taylor conert and paid for them months in advance. However, within a couple of days of filing a complaint with the BBB they had paid me for the second ticket. "You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. I am quite dissappointed. Its a bull. My 15 year old brother purchased some tickets without my permission with my debit card for a concert I didn't know until I got the email and I called rift away to cancel it or get a refun and they said they don't do refunds all saws are final sales and it didn't matter cause it was a family member that purchased the tickets!!! When I called to get a refund, I was told my tickets were valid and they refused to give me a refund. Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. I won't let them take advantage of fans like me by ; and they have friendly voices. The original purchase has aged off my account history. I purchased a ticket in February for a concert for over $800. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. I purchased tickets to the Charger Raider game on June 20th, in the amount of $868.64 that was paid with a credit card. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. i have attached the information from the venue. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. I will never use stubhub again. The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. But by the end of March, refunds were suddenly gone. Open the SeatGeek app. If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. Stubhub does not accept returns. Refund peoples money. You agree to provide StubHub with your Social Security Number or other tax identification number if necessary for StubHub to provide (without notice to You) information to the relevant tax authorities related to payments you receive from us and further authorize StubHub to release that information to the relevant tax authorities. It's best to purchase through PayPal because then, you are able to file a dispute and PayPal with their buyers guarantee will have your back and issue a refund!!! So basically they wouldn't honor the $180's worth of tickets, cancelled the order and then charged me $180 because I guess they sold the people tickets for twice as much. This is so wrong in so many ways yet I don't have a leg to stand on. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. I hope we can get refunded. Now StubHub is giving people a coupon worth 20% more than the value of the ticket. I will be filing a formal complaint and will NEVER use stubhub again. Customer service all the way to your seat, 2000-2022 StubHub. StubHub itself admitted no wrongdoing in the settlement. After another hold the rep told me the manager said the same thing. Tickets havent even been issued yet soowhere is my $$, Kelly Kay (@nygatoralumni) March 31, 2020. At the moment they are validating the tickets for the next Coachella and treating it as a postponed event. But as more and more events were canceled and the novel coronavirus took hold in America, StubHub abruptly changed its policy in late March. They said outta luck. I asked for proof that it showed on the original order (I was pretty sure it was not) and I asked for screenshots proving this. Called stubhub, no help! We greatly appreciate our communitys patience and understanding during this extraordinary time., Last Updated on April 1, 2020 by Olivia Perreault. I'm being charged on sold tickets that were then refunded. Save my name, email, and website in this browser for the next time I comment. Stub Fraud. Sams Club vs. Costco Which One is Better for You? How come they can't control that?!! Money down the drain. We want to ensure we're giving you appropriate expectations that we know we can meet and that is why the refund process takes 30 days from the date the request was submitted. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. Have you made a mistake by purchasing an excessive number of tickets? 01-30-2021 01:41 PM. StubHub said: The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company all contributed to StubHubs decision to make this move now.. Where Can You Use Your Macys Credit Card? this company sucks. I was able to receive a refund but we all know that does not help. Ask for screenshots if I had not read the previous review I wouldn't have thought to ask for a screenshot and they may have lied to me as well and I would have been out 500$ and sober to boot. I should be given a refund! If my ticket was valid I WOULD HAVE USED IT. Stubhub STOLE THE MONEY FROM ME!!!!! This is the most crooked company I've ever dealt with. Stubhub did refund, but plans are ruined last minute. Your service is terrible and not worth the fee. StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. They assured me that the event I was trying to go to was popular and that I had a high chance of reselling but the most they would be able to for me was waive the sellers fee. Assuming you see the cancellation right away that doesn't give you much time, if any to repost the tickets and try to sell them again. ""Pretty unfair, almost unethical on their part," Brown said.Massachusetts has clear rules on returns and refunds. Last Updated on June 24, 2020 by Dave Clark I bought tickets on StubHub International and was asked for a photocopy of my ID or passport. I purchased two tickets listed on site. They still charged me fully for a canceled ticket transaction. We waited two hours until they decided to open the door again. First off, what's to stop someone from purchasing tickets, printing the PDF ticketed right away and then claiming they accidentally ordered the tickets ? I never got any emails about refunds or the fact they canceled the show. We are waiting for the event promoter to update their website with how they are moving forward with 2020tickets. Hi, @Fatsuma! Obviously the concert was canceled and I would like my money refunded. Their tech team looking into it or b.) What about Canada? So now the tickets will not arrive in time for my event. I bought real actual tickets on eBay and will fight these bastards for my money I paid for the promise of a ticket! Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. I'm sorry but how is it their fault you messed up or your plans changed? anyone have any advise on how to deal with this? That's literally the only way you can get your money back from these thieves. Copyright 2012 - 2023, ReturnsAndRefunds.com. Just notified by email of event cancellation for Atlanta United vs Orlando. These people are entitled to their money back.". All of our tickets were void, fakes, frauds. Instead, customers will receive 120 percent of the price they paid for their tickets in the form of a voucher. If you call Stubhub they insult you and treat you like crap. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. I requested refund now, but they didn't reply me yet. This cookie is used to recognize the visitors using live chat at different times inorder to optimize the chat-box functionality. I love them! and would like to return it? If it is postponed/rescheduled, the tickets are still valid. I called immediately and was hung up on, called back talked to a guy that said he would contact UPS to have my tickets sent back to the UPS facility so I could pick them up. Should have checked this site first. I purchased tickets to the Olympic gymnastics trials in January 2020. But by the end of March, refunds were suddenly gone. Stubhub policy on refunds is ridiculous. When I received it, I immediately saw that the parking start time would not allow me enough time to get to and see the full event. Tickets were either never delivered or arrived late. Problem is, I'd be wearing the "lost" one and would then be denied entry. StubHub has already been targeted by a $5 million lawsuit over the change. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. StubHub said in a statement that it has opted to offer this now because the live events industry is beginning to reopen with vaccinations accelerating and capacities increasing across stadia. Paid over $550 for two Hangout festival tickets. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. What they said was their service fee ($42 per ticket, a total rip-off) Was charged almost $10 dollars more whne I hit purchase. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. People have lost their jobs left and right and you are holding on to countless amouts of ticket money you never had to pay the entertainers for because the show did NOT happen. "These consumers made a deal with StubHub," he said. Back in March 2020, StubHub abruptly announced that it would no longer refund consumers for events canceled as a result of the pandemic . Ticketholders can opt to retain their credits, though StubHub will not provide refunds to anyone who bought a ticket after March 25 of last year if an event is cancelled. Costco Gas Station Hours: Find the Best Time to Fuel Up, Online Retailers and Stores That Sell Authentic Louis Vuitton Products, ALDI Hours Opening Time to Closing Hours, Every Detail Here. I didn't receive my ticket and they won't give a refund only a worthless coupon. The cookies is used to store the user consent for the cookies in the category "Necessary". The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. My tickets were not provided by the seller and I my order was cancelled by stubhub hours before my planned event. No longer was it offering full refunds, only a 120. I WANT A REFUND TO BE CREDITED BACK ON MY CARD THAT WAS USED!!. My understanding is that actually money paid to a business cannot "expire", even if it is in a credit. Stubhub knows it's a lie, but they don't bother to let people know their tickets are not the same as the ones you could get from the event holder. Outside of the US and Canada, fans are defaulted to a refund. It also noted that its ability to open discussions with Viagogo has been a part of the decision. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. I lost my tickets. He was waiting for someone else to send them to him. Otherwise you will receive a voucher for 120% of your purchase price. Don't take NO for an answer! i am not interested in a credit that expires so therefore am requesting my full refund. Are you kidding me really!? 5. Explain your scenario, and provide any applicable evidence. Apprently the man who sold us the tickets returned them after his money cleared to his pay pal account and after he had sent people in line with "barcode issues" that had ordered from stubhub that could not get into the concert and the manager had the he would "escalate" the issue. Contracts are contracts. Hour on Chat and another hour on phone. Receive a full refund of your purchase 2. Needless to say I will not be purchasing tickets from stubhub again, ticket master is taking refund requests via email for the same event. Major League baseball canceled the game and StubHub changed its policy. All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place curated and edited by TheTicketingBusiness team at Xperiology. Announcements have been made but, a plan of action has not been put into play quite yet. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. I bought 2 tickets to kaskade at Brooklyn mirage, only to be told at the door my tickets were already scanned and not valid. I was told at the door stub hub does this frequently. If StubHub asks you to return the tickets you receive, please follow the instructions the company gives you. Describe your scenario and include any supporting evidence. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. A total ripoff! I was not able to enter the concert . Will never use Stibhub again unless I get a full tefundk. I called customer service right away, but they denied a refund. 4.6.2020. Thats interesting right after covid first happened this was the email I got saying dont worry I would get a full refund. StubHub has made a U-turn on the no-refund policy it adopted in March 2020 and is offering ticket holders cash refunds for tickets to events that were cancelled due to the COVID-19 pandemic. i have tried to call several times but have been on hold >3 hours on 2 occasions. If I don't get a refund soon I'll be reporting theft to PayPal. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund.". Last Updated on September 16, 2021 by Dave Clark. The concert was June 11 but was supposedly postponed but again like I said no new date has been posted! Will I be able to get a refund . We lost the concert for that. Said cancellation was glitch. You will enter your community username and new password and done! Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. BEN: MASSACHUSETTS HAS CLEAR RULES ON RETURNS AND REFUNDS. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Talk to a Lawyer, Free Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. McMillan says the game was canceled when the NHL suspended its season on March 12, 2020 due to the coronavirus outbreak. Terrible service as solution they've suggested me to sell them again, so fraud other people! StubHub phone wait times are 3 hours. FRACK! I have been attempting to contact you several times regarding ticket order #553613638. Thanks. I would like to receive a refund. Bought tickets, they had an issue with the address during shipping and returned my tickets. I purchased tickets on their mobile app for a college basketball game. Check the StubHub Help Desk However, from the date selection to the purchase the date was changed. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. Olivia Perreault. Many events this past month were canceled. In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. I agree I do not like their return policy. It's not fair to the seller or stubhub. This is ridiculous! It . The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Yes tonight I was buying US Open Tickets and meant to buy Day session and by accident I bought night session. StubHub's stated policy offered full refunds of ticket purchase prices and fees for canceled events. I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. Might i add, i also paid an extra fee to have the tickets sent to my email immediately and I even printed them out. Necessary cookies are absolutely essential for the website to function properly. Now what? Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. I purchased tickets at the very last minute and got amazing seats. This was an unauthorized, unreasonable charge. Terrible Service! Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. Tickets for the canceled Christmas Spectacular shows in New York will be fully refunded. follow the steps below. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. But opting out of some of these cookies may have an effect on your browsing experience. Rumors that you are ignoring customers are going around, and from what I have tried to contact you are proving them true. View SeatGeek . Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. We appreciate your patience. When I called stubhub to cancel the order they stated I was it of luck and could only resell the tickets since it was disclosed. StubHub, which was recently acquired by Viagogo, another secondary ticketing marketplace, for $4 billion, declined to comment on the lawsuit against it. StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. Your service is terrible and not worth the fee. I called them within minutes to change the seats and they basically said I'm stuck with those seats. This is an essential cookie for the website live chat box to function properly. Also my account on stub hub doesn't show any record of this sale even happening so how exactly am I supposed to access any details on this purchase? Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). Terrible customer service. while we were at work. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. Customer service will only take calls for ppl with event in the next 24 hours. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. We are changing the way you register and sign-in to the StubHub Community. To not refund money in a time when money is so tight is despicable & taking advantage of the situation pic.twitter.com/tRhJiJdRKS, omnipotent ondansetron (@PA_Sertraline) March 27, 2020, I will be looking to join the class action lawsuit that will be coming if I dont get a refund. UPS delivered my tickets, but now I can't find them. Once I had tickets in hand a few hours later they were $5 student tickets selling on their site for $200 without any visible disclaimer. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. I lost my debit card and someone used it to purchase wwe Wrestlemania tickets and I didn't authorize them and I want my refund back. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. Did you find it helpful? After the show I looked on the theatre's website, then Ticketmaster, then 2 other companies ALL of which marked the seats I bought as obstructed.