owner of laura buick gmc owner of laura buick gmc

JOHN SWISTAK JR.,. They put a pin hole in my radiator that they refused to fix now my vehicle has to be towed home after paying for these repairs. Quality Buick GMC is your trusted Buick and GMC dealer. (705) 733-3332. When I called they kept saying high millage and just wouldn't find me an answer gas vs Diesels coverage. They also have been provided all the information needed to reinstate the warranty. Please let me know if I can be of further assistance or if you would like to discuss this matter over the phone. Your vehicle was towed to our service center from a different repair shop and came partially disassembled from the original repair shop. Please let my team know a convenient time for you we will get things taken care of. We bought this car (model) from here five years ago, said Stephen Hagopian, as he looked around the showroom. You do benefit from the road hazard portion of the tire and wheel protection, along with the 3 other components of the warranty you purchased. 903 N Bluff Rd Collinsville, IL 62234 We specialize in lifted trucks and superior service. I canceled a wheel protection warranty on 11-23-2021. Get a quote on any of the new or used vehicles from our stock. | Learn more about Laura Waller's work experience, education . Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Unfortunately the truck was sold. Laura Trucks Schedule Service Accessories Loaner Vehicles 903 N BLUFF RD COLLINSVILLE IL 62234-5820 US Sales (618) 623-4768 Service (618) 307-4724 Parts (618) 312-1524 Get Directions Hours Of Operation Sales Service Parts CATERING Belleville, IL DRIVERS - Laura Buick GMC IN COLLINSVILLE Thank you for choosing our dealership! 3 reviews. After three week they call us and we paid and receive our car. Owner operator at Bessinger's Automotive . Our goal is to give you a better way to purchase and service your automobile. We specialize in lifted trucks and superior service. And it's all added up to the family-owned dealership earning the fifth spot in the country for GMC pick-up and SUV sales for the month of January. Sistemista Windows/VMware (RIF. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. As for the paint peeling, all paint and interior protection plans are going to protect against elements like acid rain, hard water, bird droppings, etc. After several calls and having to drive to the dealership to get any answers I've been getting the run around about getting the extended vehicle warranty reinstated. Bought a used 2015 GMC Sierra Denali from the business. BBB Business Profiles may not be reproduced for sales or promotional purposes. We went in and they charge us another $1200. We apologize for the dissatisfaction you are having with the warranty product you purchased two years ago. Owner Jack Anderson III and his son Jack Anderson Jr., the sales manager, stand near a new car at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. After several conversations with the **** ******* at Laura Buick GMC he said the when he spoke with the warranty company the were denying the claim because they said it was due to possible cleaners or road salt which caused the problem and falls under wear and tear. Susan Hagopian and her husband Stephen Hagopian, of Glen Carbon, look at the interior of a 2012 Acadia FWD Denali at the Laura Buick-GMC dealership. laura buick gmc. Join to connect Laura Buick-GMC, Inc. Report this profile . I am opening up a case with General Motors and sharing your feedback with them. This gives us more validity, said Sales Manager Jack Anderson III, who is the son of owners Laura and Jack Anderson Jr. When we tell people we're a top dealer in the country, people feel at ease.. What's really unique is you can see Jack here. We are happy to assist.All the best. Rolla, Farmington, and Chesterfield, MO Chevrolet, Buick, and GMC customers can visit us to check out our wide inventory of vehicles. Automatic 557 Continuous 2 Manual 6. View Laura Bogard's profile on LinkedIn, the world's largest professional community. Your job seeking activity is only visible to you. Your comprehensive owner benefit program, Chevrolet Complete Care, ensures our commitment to owner satisfaction. Used Cars; New Cars; Certified Cars . Despite the AutoCheck clearly displaying that this vehicle was in an accident requiring a tow it still has an AutoCheck Score of 94; well above the typical score for comparable vehicles. Last chance! When Glen isn't managing our shop he . Visit us today and see for yourself. You authorized the repairs knowing what your obligation and cost would be. There is a well-documented history of trouble codes and misfires in your vehicle's ECM. . To clarify, your wheels would be covered under the road hazard portion of the warranty (bent from a pothole as just one example). Customer Reviews are not used in the calculation of BBB Rating. General Motors may cover the paint peeling depending on what is causing the paint to peel in the first place. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Please reach out to me via phone or email and I am happy to review this matter further in an attempt to cover your repairs. The Historic Houses Association is a membership organisation for owners of stately homes and represents the interests of over 1,600 of the UK's leading privately-owned historic houses, castles and gardens, many . Harry was very helpful. That's out of more than 2,100 Buick-GMC dealerships nationwide. Both should provide you with peace of mind that your vehicle is in sound operating condition. I feel this warranty they sell is advertised with false information because is says they will cover cosmetic damage to the surface that alters the normal appearance of the wheel but then deny the claim saying its wear and tear. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. The new entrance at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. It's nice, it's clean, it's well-lit, that's really the important things right there, said service technician Chad Brauss of his new work digs. Thank you for bringing this concern to our attention. It has been 2 days since I asked for the information and I still have no response from them. It's the tried-and-true customers who keep returning and the loyal workforce that have made them tops in the nation. Use our search function below or click the buttons of popular models to start your search! This is a good team atmosphere, not a lot of places can say that, Powell said. When you inquire online nobody contacts you. However, you were provided and declined additional repair work to fully repair your vehicle. They use *** and getting some work done I check with *** to let them know of a possible claim before going to shop and they tell me dealership sold me a extended coverage cover only by gas powered heavy duty and that the extended Coverage doesn't not cover Diesels and was told when I bought the coverage it did. Location/ Store: Harrods, Knightsbridge Thank you for brining your concern to our attention. I have purchased two from Laura Buick and referred family and friends there. Other then that my sales guy was great when I bought the truck. Great team at Laura Buick GMC. We're your number one new car dealership in the Greater St. Louis, MO area. It's been 2 days a 2min call to *** to double check and a call back is called customer courtesy and if I did this at my job I'd be written up or fired! 1620 E Homer Adams Pkwy Alton, IL 62002. The warranty repair was approved by warranty company but the wheel company they used said they couldnt repair the rims. The second, and most recent, incident involves the 60m/60k mile extended bumper to bumper warranty I purchased with the truck. Dan called me and I explained that I was pre I can be reached directly at ************ ** ********************************, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Jack and Laura's two other children also work at the dealership; Steve is the vehicle manager and college student Olivia handles the dealership's social media efforts. I also purchased an extended warranty on the wheels and tires. The new showroom at the Laura Buick-GMC dealership. This is why a proration rather than full refund is being offered. Easy, done. Quick response and helped order my Yukon in a timely manner. Quality Buick GMC Cadillac - 165 listings. As for the drain plug issue; we were able to verify that the plug was not stripped at the time we last serviced your vehicle. Jack Anderson Jr., who co-owns the dealership with his wife and dealership founder Laura, said having an aggressive amount of stock for customers to pick and choose from has also been key. My mistake. So no Im not happy and will not be any time I drive my GMC truck that rattles. Retail Hiring Event 3/15 10-2pm Irvine All Retail Positions! Along with the truck I purchased a paint/interior protection plan. You and I have personally spoke on several occasions regarding your concern with the touch-up performed on your vehicle. Attracting new construction and providing resources to long-time local businesses are on the agendas for Collinsville and Edwardsville for 2013. Laura Buick GMC corporate office is located in 903 N Bluff Rd, Collinsville, Illinois, 62234, United States and has 60 employees. Part of the front lot at Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. However, good things on the horizon! Portfolio Specialist Manager - PNC Private Bank(Northeast and Mid-Atlantic Regions), In Dealership Coach - Automotive Product Trainer. I'm terribly sorry to hear of your frustration with National inventory shortages of vehicles and our inability to take a deposit from you on one of our vehicles. Submitting a response indicates a willingness to work with customers to make things right. havent heard back from them guess they dont want The warranty you purchased covers a material defect and also covers cosmetic damage caused by potholes or "curb rash" if you have alloy wheels. Transmission. 10/31/22 I picked up my vehicle I was charged $2715 for repairs that were either partially done or not done at I was also charged for a water pump that was never replaced. laura buick-gmc inc. It is very atypical for a wheel as pictured in the images shared with us to have any type of cosmetic issue caused by a material defect. Sign in to create your job alert for Makeup Artist jobs in Harrow, England, United Kingdom. So its up to the manufacturer to change the outcome of my experience and satisfaction. Get in touch with us at 618-623-4768 or visit us to test drive this GMC Sierra 1500 today. Chevrolet Owner Benefits at Laura Chevrolet Buick GMC of Sullivan Chevrolet Owner Benefits Owning a Chevrolet vehicle has its perks. The items you authorized and paid for were completed. Show All. away) (618) 803-4225 | Confirm Availability Video Walkaround Now that I have an issue, I have reached out to the dealership for a copy of the warranty benefits and contract. Drivetrain. Regardless of the compound of wheel, if the cause of the damage is from a chemical cleaner it would be considered outside influence and not "wear and tear" nor a warrantable item. There is a new drive-in service area and five bays have been added to the service garage. 9 complaints closed in the last 12 months. THE BENEFITS OF CERTIFIED SERVICE When it's time for vehicle maintenance, let the Certified Service experts handle it. The policy covers paintless dent repair, windshield repair, key replacement, and tire and wheel protection. A self motivated and diligent strategic project manager with much experience of commissioning and managing health interventions utilising PRINCE II skills. Please let me know if you have any questions or concerns. We have a wide-ranging selection of new Chevy Cruze sedans and Silverado trucks for you to buy. We can also see what type of coverage and/or goodwill we may be able to secure on your torque converter. Please reach out to me directly and I can provide you with the warranty information you are looking for. I specifically remember asking the salesman for an information packet before I agreed to the warranty and was told he couldnt find one and showed me the laminated card on his desk which contained very minimal i formation but I trusted him. I believe you have missed the last scheduled visit with us and we are happy to assist at a date/time that works for your schedule. Come see why we are the #1 Volume Buick GMC Dealer In The Nation! Yelp users havent asked any questions yet about Laura Buick GMC. BBB is here to help. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Regarding airbag recall work invoice ********* ******- The service department destroyed the dash in my truck and pretty much said have a nice day, were not responsible for any damage to the dash during airbag recall work. No one ever calls back and I have to keep calling. from Atlanta and drove my new Canyon home. Report To: Area Sales Manager, Laura Mercier. . I have your contact information and will be in touch after the holiday weekend once I have a response. This profile is powered by Birdeye. Buick so I went on there website and applied and Dominate search results. It also states that chrome wheels are not covered by the cosmetic damage portion of the agreement. Laura Buick GMC lists hours for the sales, service, and parts departments. He's one of the new salespeople hired on since the expansion. They have trucks listed for sale on their website. But the elder Anderson said the main reason the dealership has done well has nothing to do with the new things going on. Bought vehicle April 2022 with extended warranty from the borrowing institution. The other items recommended were not since you did not authorize or pay for the additional repairs needed. International Association of Better Business Bureaus. We took it in and they kept it about another month and a half. Beat local competitors. However, they would not cover paint peeling. By Jan 4 2023 vehicle was smoking and over heating-inoperable. Good dealer to work with. Your vehicle also underwent our safety inspection prior to sale and if you registered in MO you would have also passed a state inspection. His father will be here. You can find us at 903 N BLUFF RD in COLLINSVILLE, IL 62234-5820, just a short drive away from St. Louis, MO, Belleville, and St. Charles. This was all explained to you by our service advisor, ***** ***, prior to work being performed. Its been two weeks. In any event we are here to help. Quick View 34 photos Save New 2023 Buick Enclave Premium FWD MSRP $56,285 Leachman Price $55,785 Savings $500 See Important Disclosures Here Specifications Stock Number B23113 Exterior Moonstone Gray Metallic 903 N Bluff Rd, Collinsville, IL 62234 my business. I bought a new 2019 Sierra in Oct. on 2019. ***** ****** 136. It's a winning formula for Laura Buick-GMC in Collinsville: A $3 million expansion, 700-car inventory and 32 years of car-selling experience. Get email updates for new Makeup Artist jobs in Harrow, England, United Kingdom. I was told by **** ******* to follow the instructions on Laura Buicks GMC website to cancel the warranty and get a partial refund. Customers can feel that when you walk in. BBB Business Profiles are subject to change at any time. Get more reviews from your customers with Birdeye. Welcome to Bob Brockland Buick GMC in COLUMBIA, IL near St. Louis. The main sign located at Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. After finding the 2016 GMC Sierra truck with the options I was looking for on the Laura Buick/GMC website. in 16 reviews, I actually flew into St Louis from Atlanta and drove my new Canyon home. in 6 reviews, I bought a truck from Dave Pusa at Laura GMC and it was probably the best experience I think I could have had. in 9 reviews. However, once a sale is completed our vehicles are removed from our website in real time. Search listings from Laura Buick GMC in Collinsville, IL to find the right vehicle for you. *******************************. A Laura sticker on the back of a new Buick at the Laura Buick-GMC dealership at 903 N. Bluff Road. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. laura buick gmc inc. laura buick gmc inc. laura buick-gmc. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. It is my understanding that this concern was resolved last Friday, April 22, 2022 by our Finance Manager ***** ******. You declined these repairs as they were outside of your warranty coverage. This dealership has told me one lie after the other. This is why your vehicle repairs were incomplete. We combine family values, integrity and character so that our customers are sure to get excellent service and are always treated with the utmost respect. So idk if they didn't comprehend the what I was saying? I called Laura Buick GMC who I bought the truck and warranty through to get my money back because the warranty was no good since the wheels couldnt be fixed. Great service. I just confirmed with our Finance Director, ***** ******, that you both spoke today and that ***** confirmed with you that you do have warranty coverage in effect for your diesel truck. This is great. Laura Buick-GMC has an estimated 117 employees and an estimated annual revenue of 24.4M.. See more Website Service Manager. Roger . The manufacturer should be responsible to replace the dash on the vehicles since they used inferior material and didnt do the recall for 6 years or so which allowed the dash in my truck to deteriorate to the point it was already getting brittle and cracking. ***** ******General Manager***** ***** *** 903 N Bluff Rd, Collinsville, IL 62234 United States, 'Facebook Reviews' are now 'Facebook Recommendations', How to respond to bad reviews and repair your online reputation. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I was able to review your policy, and what you purchased covers far more than just your wheels and tires. Note that complaint text that is displayed might not represent all complaints filed with BBB. The information that was provided thus far indicated that you had chrome wheels and that was why the cosmetic claim was being denied. Please contact me at your convenience and we can help resolve your concerns. Very willing to work with you and help you find the right vehicle. The cancelation was complete in January. Subscribe with this special offer to keep reading, (renews at {{format_dollars}}{{start_price}}{{format_cents}}/month + tax). When my payment statement arrived I noticed extra money besides the wheel warranty was credited towards the balance. I got extended coverage for my 15 highcountry duramax through the dealership. From mild to wild, click here to browse and set yourself out from the rest of the crowd in one of these unique trucks! Owner at Laura Buick-GMC, INC Collinsville, IL. Believe that I have experienced fraud and need help rectifying this issue. Well I didnt end up getting the GMC but instead went with a ram. Laura Buick-GMC was also in the top 65 for Buick sales nationally. ************. We believe in transparency in all aspects of our transaction, which is why we prominently display AutoCheck Vehicle History Reports on every used vehicle on our website, free of charge. truck with the options I was looking for on the Laura Buick/GMC website. Hours & Directions Service Appointment The expert team at Quality Buick GMC is committed to caring for your vehicle for as long as you own it. As a matter of policy, BBB does not endorse any product, service or business. You have had your Terrain for over 3 months with no mechanical issues or concerns prior to this. Brian Hockett . away) (618) 803-4225 | Confirm Availability Video Walkaround Test Drive Delivery GOOD PRICE Newly Listed Used 2010 Chevrolet Traverse LTZ License Plate Bracket, Front Mounting Pkg 9,995 85,530 miles 17 City / 24 Highway Laura Buick GMC, Inc. (1.43 mi. approved for the Colorado through CarGurus Dan Well guide you through the process. Laura Buick GMC is a family owned and operated business with a strong commitment to customer satisfaction. Call 618-623-4768 or Email Us anytime!