Still getting notified of late fees We also used WEX fuel card for our small business fleet and we asked them to send the notifications to my email but this was not changed in their system by the customer service representative. The customer shouldnt have to suffer because of their inability to go onto a new system and still do their job. When you take fleet cards, the funding time depends on the type of card and the processor. Learn more about our monetization policies here. They lost a very long term customer over this. In addition his contributions here, Phillip has also been quoted in several major publications such as The Los Angeles Times, INC Magazine, Miami Herald, Computer World, and numerous others.
Get to know COBRA regulations and how they impact you | WEX Inc. Get the truth here. I made a payment on my due date of June 28, then paid off my full statement balance on July 6. Terms of Service. Privacy Policy.
Solved: WEX Fleet Card Feeds - quickbooks.intuit.com The company has received 107 complaints in the past three years. WEX Fleet Fuel Cards Fuel prices rise and fall, but your business always needs an edge Fill up company vehicles anywhere. Im paying it off in a couple weeks and closing the account. On the Policy Management screen, you can edit existing policies or create new policies. Exxon Mobil should be aware of this. Don't Fall Into An Expensive Trap.
Free Esso Card for Blue Light Card Members It helps to understand some of the nuances of the different cards available in the market. The card can be used to purchase any type of fuel, including gasoline and diesel. I have been instructed a different way to close the account each time I call. Wex Inc. phone and email customer support information, which meets our minimum expectations ofa top-rated customer service processor. The money code information displays at the top of the screen. An approved line of credit offered by Love's Travel Stops to approved customers. And while I do all that I can wait until the investigation is complete for my $4000.00 to come back. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. ERGs drive diversity by fostering new bonds and communities across the company. WEX appreciates the BBB bringing this to our attention. Contact Support. The companys pricing is not especially competitive, but it has maintained a low overall complaint rate relative to its size. The card may also be used on billing statements received from providers of the same types of service. Ben believes in empowering businesses by providing access to fair, competitive pricing, accurate information, and continued support. It is a great reason to accept fleet cards so that you may attract a whole new set of cost-conscious customers in todays environment. To edit a policy, select it in the Policy Number drop-down. My total purchases was $1364.84 for fuel and $18.43 for other stuff (drinks, oil, whatever). Below we will discuss what is a fleet card, the benefits and drawbacks of accepting them, and what is involved in accepting fleet cards. Unfortunately, theres no single answer to that question, as the total costs will vary depending on a number of factors. Anyone recommend an attorney? Military veterans possess invaluable leadership skills and business acumen. Follow these instructions to purchase fuel: Turn off the vehicle and remove the keys; note the odometer reading. Description of Complaint: Very incompetent company. I have been trying to get my claim processed for a month now. Inventory Information Approval System (IIAS), We help 300,000 employers in the U.S to power the. I am the bookkeeper for a company vexed be WEX. Browse our accepting locations directory below, or use our online tool by clicking the "search accepting locations" button directly below. Sometimes the card can also be used to purchase other items at the gas station, such as snacks and drinks. I am highly dissatisfied with the hassle I am currently experiencing with closing the Wex Fleet account. I am switching my health care plan just so I dont have to deal with a company that really doesnt put effort into letting you pay your bills with your money. They are doing this to many other businesses I found out. It gets billed to the card. If this is not done correctly, your record of purchase can not be found and you won't earn cash back. I will be closing this account as soon as I get my funds. None of which have been successful. In the Issue To field, enter the payeefor example, the driver or merchant. Frequently Asked Questions If you have questions about our fleet fuel cards that are not answered below, call us at 1-800-395-0812 or send us a note. Look up and select the card you want to assign. Apply Now! Some processors have no monthly, no annual fees, no contract, and cheap rates. You may hear them called fuel cards, fleet cards, or a fleet-specific brand name, like Wright Express (Wex) or Voyager. They left a message one time, we called to enquire and they said that we didnt owe anything (becuase their rep was apparently only aware of the new account!). Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. Gift & Loyalty Cards, ISO/Agent Program Various vendors offer many different types of fleet cards, such as Wex and Voyager. As a result, Wex highlights on its website that its cards are accepted at 95% of American gas stations. There are per card, per month fees, as well a paper billing fees (applied as a default). My Company has been in the process of terminating our account and has taken 3 calls to customer service to do so. Which I give them, but now Im denied? 36 complaints were related to product or service problems, 62 had to do with billing or collection issues, 2 were left regarding an advertising or sales complaint, 4 were issues with a guarantee or warranty, and 3 were filed regarding a delivery issue. I have submitted the same receipt from my eye doctor several times and Wex continues to deny my claim. Today, almost all POS terminals have the required preinstalled applications to synchronize POS terminals. No way to set up an auto pay. Bonsai Point of Sale Fleet cards are an excellent payment method to help businesses reduce fuel expenditure. Click Finish. Accepted at 95% of U.S. fuel stations Automatic accounting Detailed, custom reports You should expect higher fees to take the cards, since the base costs that your processor has to pay are higher than they are for Visa and Mastercard fleet cards. They WILL NOT fix it and they will leave your trucks on the road without fuel cards. The benefits are straightforward. Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. As of December 2016, the primary terminals that support Wex and Voyager are: The two FD machines will only work on First Data platforms, meaning youll need a merchant account with either First Data or one of its resellers. Deny most claims with no reasons. Fleet cards can also limit the number of transactions or caps on each transaction. This review will focus on Wexs payment acceptance products for merchants. Data collection offers businesses comprehensive analytics and usage statistics. We have located multiple Wex Inc. customer service phone numbers: (833) 225-5939 Toll-Free Customer Support an account in a name who is not associated with our company. Ben Dwyer began his career in the processing industry in 2003 on the sales floor for a Connecticutbased processor. It is accepted at ExxonMobil gas stations or anywhere that Mastercard is accepted.
Wex Inc. Credit Card Processing 2023: Reviews & Complaints While the term fleet cards is often used to refer to Wex and Voyager, Visa and Mastercard also offer fleet cards, as do specific brands. We are former TCheck Customer, used it mostly for paying lumper fees. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. The delay has caused an increase in magnetic stripe skimmers at these unmanned payment terminals. It was my banker that advised me to contact them first. For maintenance under $100 - merchants can either electronically accept the WEX Fleet card or call in the transactions to 1 (866) WEX-4GSA (939-4472) to receive a MasterCard number. Ridiculous I would like them to unfreeze my card till the end of the month when my insurance expires with the company and be able to use the benefits they are taking from my paycheck every week. However, not all fleet card types are alike. On the customer side, fleet cards may provide a discount on gas and services or other rewards, and offer detailed reporting (some in real-time) so that owners or managers can track expenses easily and dont need to rely on receipts turned in from employees. Id rather just use my Spark card and get the cash back. In the Amount field, enter the amount you want to add to the card. Where does it work? Corporate Office Which I upload. What if additional documentation is required? Businesses have a significant cost advantage from using a fuel card since companies can not only save on fuel but they can often earn rebates on gas they buy. Wex Inc. does not appear to engage in any deceptive advertising strategies in its official materials. Check out my LINKTREE!https://linktr.ee/hustlewithjulian This video is on the Wex Fleet Gas Card NO PG. Even after we paid their extortion money, WEX kept our account locked. In the Add Prompt screen, select the type of prompt you want, then click Next. Wex is the most incompetent company, screwed me 6 ways to sunday, because they had to lower credit limits during the great Hoaxit, a bunch of heartless people that dont understand a thing about small business and trucking. A comprehensive visual dashboard lets you track, analyze, and forecast expenses by driver, KPIs, and more, making it easy to identify trends, habits, and purchase anomalies. Is the Voyager card capable of restricting non-fuel purchases made by a driver if drivers pay inside the store? This does not compare favorably to our list of best credit card processors. Merchant ServicesPayment ProcessingPoint Of Sale Systems, Payment Processing by admin / Thursday, 26 July 2018 / Published in Posts. One of the drawbacks of accepting fleet cards is that they usually arent part of traditional card networks like Visa or Mastercard. Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. We were told that the invoice was correct. In addition to its traditional merchant services, Wex Inc. also advertises that it provides Level 2 and Level 3 processing for B2B and B2G transactions. For example, a gallon-per-transaction limit for a type of fuel. Fraudulent? been used fraudulently They should take responsibility & notify they made a mistake Ive spent hours trying to get this handled They seem unwilling to do much Please help make this all stop Thank you Update As of today 8/4/2022 on the phone with WEX Statements keep coming. Set the Validation type, then click Next. WEX began in 1983 with a mission to simplify fuel payments and accounting for busy professionals like you. Ready to see pricing for your specific business? That means that if you accept a fleet card that qualifies for Commercial Level III youll pay 1.85% + 10 cents at the wholesale level.
Massachusetts Set the Validation type, which determines how the prompt must be entered by the card user. On the Card Details screen, set up the info needed for this card, including policy number and card status. As you can see in the Visa screenshot above, the category Commercial Level III lists a rate of 1.85% + 10 cents per transaction. EFS/WEx decided to debit our account and send us a check. Ive made several attempts to contact WEX to resolve these charges, but I was never able to reach a representative which is completely unacceptable. My monthly statements went from $155 to $914!
Women play an important role at WEX. So, in addition to the approx $187 interest charge that had carried over after paying my account balance that they said was due July 28 (ignoring the fact Id already made a second payment and had paid the entire balance), they charged me a $140+ late fee!! To remove cash from the card, enter a value in the Amount field, then click Remove Cash. The standard Wex, Inc. Been paying late fees for 8 months and just noticed. Loyalty bonuses and discount on services are other benefits that are available from some fleet cards. I had this card for 30 years, had to cancel it out, was the worst thing exxon could have done selling out to a company like this. If insurance coverage is available , make sure that the insurance company has processed the claim prior to the time you make your payment. As fleet branded cards that are not associated with Visa or Mastercard, Wex and Voyager are not subject to the interchange tables used as the basis for Visa and Mastercard fees. NOTE: Follow the same steps to assign a Driver ID. I just got my second invoice from WEX. Wex successfully resolved 49 complaints, while the remaining 58 either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant. At the end of the day 3 months later WEX has not terminated the account and continue to pile on charges and send me statements.. Using a credit or debit card allows us to make sure the person who claimed the offer is the one making the purchase. At WEX they act as stewards of their communities. This also may need a specific point of sale terminal to collect the pertinent data and process fleet card payments. Fleet cards with the Visa or Mastercard logo are charged similarly to other cards, following the card brands interchange tables. How does this make any sense whatsoever?? Fleet cards are mainly used for gas purchases, but they offer additional benefits. MORE THAN A SECURE WAY TO PAY, WEX FUEL CARDS HELP KEEP EXPENSES UNDER CONTROL. It's easy to find a station that accepts the card Major oil merchants accepting the card appear inside the Driver Guide. Their email never has any attachment of my cobra benefit but next couple of months create one for their scam proof. There is an admin fee of 1.3% for all Visa and MasterCard, and 2.1% on AMEX transactions. The card can be used at any gas station that accepts the card. It would save all of us a LOT of time and money (I am getting paid for sitting on the phone) if someone at Tcheck used that Email and notified us about all of changes. It also helps to understand your customers, so specific matters important to users of these fleet cards can really help inform your decisions. 95% of U.S. fuel stations accept WEX cards at the pump or inside the station. SEE WHO SPENDS WHAT, WHERE AND WHEN. 1 Hancock Street Businesses still need to be conscientious of the different types of fleet cards offered by numerous vendors and their unique details in accepting fleet cards. All Rights Reserved. It does not help anyone when individuals and businesses start cutting back activity because energy costs are so prohibitive. Some of the companys complaints are unrelated to its merchant processing services, but its overall complaint total indicates that its customer support department may lack the resources to resolve all issues in-house. The GSA Fleet WEX card is accepted at over 180,000 fueling and maintenance sites in all 50 states, U.S. territories, and Canada. How can I go about it? Looking that way. Theyre all the same thing a card used to purchase gasoline or diesel, as well as pay for tires, oil changes, car washes, or repairs on vehicles in a fleet. Get the latest Health Trends & Insights news in your inbox. Click Authorize Payment and confirm the payment info. Scammers!!! Try PaymentCloud, We also encourage merchants to check out our list of the providers of the, This does not compare favorably to our list of, Send me an email notification when someone replies to my comment. The WEX Fleet Card is the fastest way for a growing business to drive real savings, with automatic fuel expense tracking, employee spending controls, purchase alerts, and exclusive discounts in the WEX EDGE savings network all in one fuel card. Watch this corrupt company and dont use them for your poor employees. I think this would be great for our business! Merchants can typically expect huge companies like Wex to have longer customer service wait times than smaller, top-rated merchant account providers. Well help you adapt quickly to changing market demands, increase revenue, and improve profitability. It can be easy to get caught up in a routine or a silo at WEX, but NexGen has given me the opportunity to connect with people in other functional areas that I otherwise would have never met.. For example, a BP Business Solutions Fuel Mastercard can be used at BP locations or at locations where Mastercard is accepted.
WEX adds Visa to virtual payments offering - Emerald Coast Merchant Keep the following in mind when processing international cards: To switch between numbers and letters on your device: iOS: Tap ABC or 123 at the lower left of the screen Youll want to find a company that will charge you as close to cost as possible. As a gas station, tire center, repair shop, or other business owner with fleet customers, taking fleet cards is necessary, but so is making sure that you arent overpaying to process them.