. Name changed due to Marriage or Divorce 6 monthly . If the use of the Tag or any Toll Road is prevented or hindered by any matter beyond the control of eFlow including but not limited to acts of God, acts of government, strikes, lockouts, industrial disputes, winds, fire, lightning, aircraft, explosion, flooding, drought, riots, civil commotions, acts of war, insurrection, embargo, pandemics, inability to communicate with third parties for whatever reason, failure of any computer or settlement system, failure of or delay in the transmission of messages via any app or mobile phone network, prevention from or hindrance in obtaining any energy or other supplies, late or malicious mischief or theft or mistaken payment by an agent or any other reason (whether or not similar in kind to any of the above) beyond the control of eFlow or any of its agents or sub-contractors, then the performance of this Agreement shall be suspended without any liability on the part of eFlow until such prevention or hindrance comes to an end. Where you require a Monthly Account Statement to be issued by post, an Additional Account Statement Charge will apply in respect of each such Monthly Account.11.5Where you request an additional Account Statement, you shall pay to eFlow an Additional Account Statement Charge in respect of each such additional Account Statement, whether issued by email or post. Direct debits and automatic payments | Consumer Protection There is no fee payable in connection with the issue of the Quarterly Account Statement where such Quarterly Account Statement is issued by post. You can find all of these details on the welcome letter, posted to you after registration. The Four Corner Model for SEPA Direct Debit | Paiementor Family Simulators - Free Registration (in the case of a Pre pay Account) will have deducted from it the amount due in respect of such Toll; or. For new eFlow customers, or those updating their direct debit payment method, you will need your BIC and IBAN to set up a direct debit with eFlow. 3. Select the Date you would like your account closed from. For help finding your statement, please visit our guide here. If your account is suspended, you can reactivate it by making a payment for the full outstanding balance and by adding or reactivating a valid payment method on your account so our system can automatically take the payment. You will get these numbers from your bank statements or you can go to the Banking and Payments Federation Ireland to help you generate the details you require. Under the My Details heading you can update your name, phone number, and email address. It enables multi-device, multi-browser and multi-user access. do not intend to continue making the payments. What is direct debit? Examining the ACH 'auto-pay' tool where in the opinion of eFlow, you have ceased to make the payments required in accordance with this Agreement and fails to discharge an amount owing to eFlow within the time requested for payment. Learn how you can pay your toll before or after your journey. Tue Aug 17 2021 - 17:38. If you would like to view a history of invoices issued during your selected date range, select Download CSV, Download Excel, or Download PDF to download your list of invoices in the respective format chosen. Customers can contact eFlow using the options below: eFlow Add customers and invite them to pay through direct debit: They'll be emailed a direct debit form. If your postal address is different to your billing address, select the Delivery/Shipping Address is different to Billing Address box or the Mailing Address is different to Billing Address box and enter your new address in the form that will appear. Paying your SSE Phone and Broadband bill with Direct Debit Note Previously, direct debits worked by using bank account numbers and sort codes. Once they fill it out, you can take payments from their bank. What is a Direct Debit mandate? If you have a prepay account, you can add credit to your account by clicking on the Statements and Payments option in the Account Overview section. There are two steps to reactivate your eFlow account: To pay the balance on your account, log into your account and click Make Payment. These rules place primary liability on the bank where the transaction was initiated (Initiating Bank) to demonstrate proper authority to debit your account. eflow direct debit Once you have agreed those, the money is deducted automatically. eFlow means no more queuing and searching for coins at the toll plaza. Discover the benefits of creating an eFlow account such as toll discounts and automatically paying your tolls. (in the case of a Post pay Account) the amount due to eFlow on the next Payment Date shall be increased by the amount due in respect of such Toll, provided that where you have breached this Agreement (whether by reason of failing to pay to eFlow any amount due to it in accordance with this Agreement or otherwise or, in the case of a Pre pay Account, the balance of such Pre pay Account being less than the Minimum Balance), you may not be able to avail of this right. Cut unfair direct debits - MoneySavingExpert Discover the benefits of creating an eFlow account such as toll discounts and automatically paying your tolls. Conveniently pay your M50 toll through an agent or at eflow.ie Parking Tag Pay for your on-street parking through a Payzone Agent or use your phone to park Help with paying BT by Direct Debit | BT Help - BT.com Login to your online account. eFlow - TII You should make updates when your information changes, for example, upon sale of a previously registered vehicle or when you change address. You can see all your Direct Debits here. An automatic payment is a regular payment that's set up and controlled by you. the information disclosed to eFlow in connection with this Agreement is true and correct; you have validly accepted this Agreement; and. You can activate your online accounthere. My Account Learn how to manage your account, recover, and update your account details. Set up a direct debit to pay your mortgage, regular bills for utilities, or even for your subscriptions, and you'll know your money will always be paid on time directly from your bank account to the . We are aware of suspicious text messages claiming to be from eFlow. SEPA Direct Debit is a reusable, delayed notification payment method. If your username is your email address, the email address used when creating the account will remain as the username for the duration of the account. Please do not open any links from these or any other suspicious messages. Select the date you would like to close your account. 6.1From the 1st July 2018, electric vehicle owners qualify for refunds on Irish Toll Roads The Electric Vehicle Tag Account Scheme (the Scheme) is open to the registered owners of an electric vehicle or a plug-in hybrid (i.e. What is direct debit? How does it work, advantages & more 7.1You shall pay to eFlow all amounts that are due to it in accordance with this Agreement, including without limitation, all amounts due: The charges for which you shall be liable shall (without prejudice to the generality of the foregoing) include such charges as eFlow may notify from time to time in connection with Misuse or the misuse of a Toll Road.7.2Where a Rejected Payment occurs, the Customer shall ensure that eFlow receives the outstanding amount (together with any charges arising from the Rejected Payment) as soon as possible but in any event within fourteen (14) days of the Rejected Payment.7.3You accept responsibility to notify eFlow of any changes with respect to your payment details (including, without limitation, your payment account) as set out in the Account Application Form.7.4While eFlow makes every effort to ensure charges are accurately recorded, you accept that miscalculations in Account balances may occur. These terms and conditions, together with the Account Application Form set out the agreement (the Agreement) between you (you or the Customer) and Transport Infrastructure Ireland (for these purposes, eFlow) in relation to the opening and operation of an account with eFlow and, if applicable, the related supply and use of an electronic tag (hereafter referred to as the Tag) on the M50 Toll Road and other Toll Roads in the Republic of Ireland.eFlow may alter, amend, or otherwise change the terms and conditions of the Agreement at any time by providing written notice to you, either by post or email of such terms and conditions.Alterations, amendments or other changes will also be posted online at www.eflow.ieYou are responsible for maintaining up-to-date customer information in accordance with clause 4.4 below, including your address, contact information, vehicle information and registration details, and payment information. This means that online VAT Direct Debit offers customers more time to pay than any other method - a minimum of ten extra calendar days. If you need to change your top-up amount, please contact us and a member of our customer service team will be able to change you top-up amount. The Scheme is only available to vehicles that have a Tag.6.7Refunds will be credited to the Account associated with the Eligible Vehicle Tag one month in arrears.6.8We will process your transactional data, including your personal data, for the purposes of: (i) crediting any refunds to your account; (ii) invoicing Transport Infrastructure Ireland with respect to the cost and payment of the refunds; (iii) reporting on the Scheme to TII and DTTAS; and (iv) monitoring compliance with the Scheme Rules. If you wish to download your statement for further use, click the page icon which will generate a PDF of your statement. Registered post pay customers can make a full payment or pay a selection of unpaid journeys towards their outstanding balance on eflow.ie by logging in clicking on the pay outstanding button on the account overview page. Eflow, the company that manages the tolling system on the M50 and takes payments for other toll roads across the State, has extended its payment deadline until Friday at . For new eFlow customers, or those updating their direct debit payment method, you will need your BIC and IBAN to set up a direct debit with eFlow. It gives you the flexibility and agility to adjust to the needs of your business. FAQs for customers paying through GoCardless - Support Centre You can pay your vehicle tax by Direct Debit - either online or by going to a Post Office that deals with vehicle tax. Direct debits are regulated by the Bulk Electronic Clearing System (BECS) Procedures and Regulations. Cheap Direct Debits for bank switching and rewards The company will let you know in advance when they're . Click the pay button. the Account Start-up Balance for each Pre pay Account is forty euro (40.00) for each Registered Account; you are responsible for maintaining at all times the Minimum Balance in such Pre pay Account; when you incur a liability to eFlow in accordance with this Agreement, eFlow shall deduct (and you hereby authorise eFlow to so deduct) from the Pre pay Account (and make such deductions from the applicable Account Balance) all amounts due to it in accordance with this Agreement, including, without limitation, those referred to in clause 8.1; you hereby authorise eFlow to give instructions to debit your payment account from time to time with an amount equal to: such other amount as may be necessary to ensure that the Account Balance on your Pre pay Account is at least equal to the Minimum Balance, in accordance with the Payment Method associated with the Account; you are responsible for ensuring that your chosen Payment Method is valid and that sufficient funds are available in the Payment Account to enable payment of all amounts due to eFlow in accordance with this Agreement; when you incur a liability (including, without limitation, in respect of those referred to in clause 8.1) to eFlow in accordance with this Agreement, eFlow shall include such amount in the Post pay Account and the Account Balance shall be adjusted to take account of such amount; and. The company need to notify you of any change to the amount or date. However, Tag Tolling customers can use the express lanes at any other toll in Ireland, while Video Tolling customers cannot. If your account is closed or pending close, you will not be able to log in to eFlow.ie. If you use other toll roads*, you will need to pay the tolls at the booth as you use them. seasonal billing) https://www.moneysavingexpert.com/utilities/lower-energy-direct-debits/ Ask your supplier for an explanation of how they have arrived at the figure being requested. No additional account login is created to access your eFlow account. You can add any number of Authorized Users to a single account. Quarterly Account Statement by post, to your email or postal address (as applicable) provided on your Account Application Form (or to any changed email or postal address that has been notified by you to eFlow in accordance with this Agreement) setting out the transaction history for the stated period. You can add and remove registrations, update your details or cancel direct debit requests online. under 'SEPA Direct Debit Instructions', select the 'Manage Direct Debits' button. You will get these numbers from your bank statements or you can go to the Banking and Payments Federation Ireland to help you generate the details you require. install and use the Tag in the Registered Vehicle for which the Tag is issued in accordance with the instructions provided and shall ensure that the Tag is properly mounted; only use the Tag in accordance with this Agreement for the Registered Vehicle listed in the Account Application Form and in respect of which the Tag was issued; not transfer, sell, dispose of, damage or tamper with the Tag or use the Tag fraudulently or illegally; exercise all possible care to ensure that the Tag is not lost, stolen or misused and to take all reasonable steps to ensure the safety of the Tag; provide eFlow all information in your possession regarding any loss, theft or Misuse of the Tag and take all steps eFlow deem necessary to assist the recovery of a Tag; or. All disputes are subject to review and approval by eFlow and may require additional documentation or evidence from you. If you have misplaced the welcome letter you can contact us by webchat, Twitter/Facebook or by telephoning our customer service team on0818 50 10 50 or +353 1 4610122 if calling from outside of Republic of Ireland, Monday to Friday 08.00 to 21.00, Saturday and Sunday 10:00 to 18:30. 2. Direct Debits - Step 3 - Collecting Payments - IRIS KashFlow Learn how you can pay your toll before or after your journey. The level of DD must be fair and reasonable, but may be subject to terms you agreed when choosing your new tariff (e.g. Once your account is in the process of being closed or has been closed, you will no longer be able to access it online at eFlow.ie. Click the Edit Payment Method button. Click on My Details on the account overview page. 1.1In this Agreement the following words and expressions shall have the following meanings unless the context otherwise requires:Account means your Personal, Business or Visitor Account with eFlow.Account Application Form means the application form to be completed by you or the Service Centre Agent in the case of a Customer who makes an application through the Customer Service Centre, in order to open an Account.Account Balance means, at any time, the amount recorded by which an Account may be in credit or in debit, as the case may be.Account Fee means, at any time, the amount payable by a Customer in connection with the provision of the Account and related services at such time for each Charge Period or part of a Charge Period in accordance with this Agreement (currently 1.00 plus VAT per Tag issued to you), as may be adjusted from time to time by eFlow, after giving prior notice of such adjustment to you.Account Start-up Balance means, in relation to a Pre pay Account, the minimum balance required to open an Account, which is based on the class of the vehicle(s) selected.Account Statement means a statement of account issued to a Customer from time to time, setting out the transactions recorded during the stated period (including, any Tolls, Payments or Fees incurred by the Customer during period).Additional Account Statement Charge means one euro plus VAT (1.00 plus VAT) or such other amount as may be specified by eFlow as payable in connection with the issue of Account Statements other than those Account Statements that are issued free of charge in accordance with this Agreement.Agreement means these terms and conditions, together with the Account Application Form, as may be amended and supplemented from time to time.Charge Period means, in the case of the first period, the period commencing on (and including) the day the Account is created and ending on the expiry of the calendar month and in respect of each subsequent Charge Period, a period of one (1) month commencing on the expiry of the previous Charge Period.Customer means you, the person who is opening an Account with eFlow.Customer Service Centre means the dedicated eFlow contact centre established to manage, resolve and respond to Customer queries.ETC means electronic toll collection.Fees means, to the extent applicable in each case, the Account Fee, the Late Payment Charges and the Additional Account Statement Charge.Interoperability means that a Customer, with a Tag installed in line with the tag installation guidelines provided by their tag issuer (as approved by eFlow), will be able to affect the discharge of a Toll by means of ETC on any Toll Road other than the M50 Toll Road, which is part of the national interoperability scheme and interoperable shall be interpreted accordingly.Late Payment Charges means such amount as eFlow may specify from time to time as the additional amount payable by you if eFlow fails to receive a payment as required under the Agreement.M50 Toll Road means that part of the N50 national road (otherwise known as the M50) that is a Toll Road.Minimum Balance means the minimum balance which is required to be maintained in a Pre pay Account, being twelve euro (12.00) or such other amount as eFlow may specify from time to time;Minimum Pre pay Amount means the minimum amount to be credited to the Pre pay Account each time the Minimum Balance is reached, being thirty euro (30.00) or such other amount as eFlow may specify from time to time.Misuse means the Customers failure to act in accordance with the provisions of the Agreement, the Toll Bye-Laws and the Roads Acts 1993 2015, including such other acts or omissions that eFlow may specify and notify to Customers from time to time.Monthly Account Statement means the Account Statement issued to you setting out your transaction history on a monthly basis for the Charge Period and any charges incurred by you during that period.Payment Account means your account maintained with a credit institution or an account related to a credit card or debit card (in each case, being an account in respect of which instructions may be given authorising debits being made from it) or such other account as may be approved by eFlow, and which you have authorised or are authorising eFlow to effect debits from such account in accordance with the Agreement.Payment Date means, in relation to any Charge Period, the business day next following the expiry of such Charge Period.Payment Method means a method of payment which is acceptable to eFlow, being credit card, debit card or by direct debit (SEPA Single Euro Payments Area only) from the Customers payment account, digital wallet or such other payment method as eFlow may from time to time approve.Post pay Account means the type of account maintained by you with eFlow whereby an amount equal to the amount due in respect of Tolls and such other amounts as may be due in accordance with this Agreement incurred during a Charge Period (the outstanding amount) and recorded in such account are discharged by the debiting from time to time of the then outstanding amount from your Payment Account. Pre pay Account means the type of account maintained by you with eFlow whereby amounts are paid in advance to be credited to such account, with amounts due in respect of Tolls and such other amounts as may be due in accordance with this Agreement being subsequently deducted, and with the facility for the debiting from time to time of further amounts from your Payment Account (or otherwise paid in such manner as may be approved by eFlow) and credited to this account.Quarterly Account Statement means the Account Statement issued to you on a three (3) monthly basis setting out your transaction history (including, any charges incurred) during the stated period.Registered Vehicles means the vehicle or vehicles registered by you in connection with the Agreement.Rejected Payment means any payment in respect of which eFlow has not been credited with the amount of such payment.Service Centre Agent means an employee of the Customer Service Centre who is authorised to deal with Customer queries.Site has the meaning given to in clause 22.Tag means the electronic device supplied by eFlow or other tag issuer to you for installation in the Registered Vehicles, in line with the tag installation guide provided by eFlow or other tag issuer, to facilitate the electronic collection of Tolls under the terms of this Agreement in respect of the use of the M50 Toll Road or other interoperable Toll Roads by the Registered Vehicles.Tag Tolling means the tolling option in respect of which a Tag has been issued for installation in the Registered Vehicles, which is calculated by reference to the vehicle class contemplated by the relevant legislation and applicable Toll Bye-Laws.Toll means any Toll (including, default Toll) payable by the Customer for the use of a Toll Road which is calculated by reference to the vehicle class contemplated by the relevant legislation and applicable Toll Bye-Laws.Toll Bye-Laws means, at any time, the bye-laws applicable to the M50 Toll Road made pursuant to the Roads Acts 1993 2015.Toll Collection System means the system designed and maintained in order to facilitate the collection of Tolls electronically on behalf of eFlow.Toll Road means any road (or section of road) in respect of the use of which a Toll is payable in accordance with the Roads Acts 1993-2015.Unregistered Vehicles means any vehicle that is not registered with eFlow or an operator of an interoperable Toll Road (other than the M50 Toll Road); andVideo Tolling means the M50 Video tolling option associated to your vehicle.
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