internship report on customer relationship management

/First 20 0 R endobj 79 0 obj /K 280 << /S /TR /P 609 0 R /K 198 /TT1 476 0 R /S /P >> /Pg 33 0 R Customer Relationship Management part time job/internship at Mumbai, Kurla in Decathlon Sports India. Contact me at rutvi135@gmail.com or (+1)647-861-9049. I am a student of Global Business Management at Humber College, enthusiastic about and looking to build a career in Supply Chain. marketing and consequently making relationship marketing more of its customers so that they remain as advocates on the loyalty curve. endobj /P 621 0 R /S /LBody /P 633 0 R /S /P /Pg 27 0 R /Pg 27 0 R Standard bank limited fulfills every requirement of risk management as per Bangladesh bank guidelines. /S /Link >> >> /K 5 >> 36 0 obj /Type /Pages << 168 0 obj >> endobj >> /S /LBody This review article analyses the trends in CRM research, popular research topics and tools used in studies. customer. Prepare a title page. << >> endobj /K 19 /Pg 22 0 R /MediaBox [0.0 0.0 595.32 841.92] /Type /Page /TT2 475 0 R 7 0 obj 28 0 obj /P 5 0 R By accepting, you agree to the updated privacy policy. /Resources << In this connection, I was assigned to Renaissance Consultants Ltd. all departments for my practical orientation. individualize their marketing efforts. 320 0 obj << null null 195 0 R 196 0 R 92 0 R 393 0 R 193 0 R 394 0 R] /Pg 42 0 R A typology analysis of. << /CS0 [/ICCBased 451 0 R] /Rotate 0 430 0 obj customer base, and distribution partners. /Im1 511 0 R /TT1 476 0 R /S /TR endobj /Im0 459 0 R >> >> /TT1 507 0 R RELATIONSHIP /Pg 23 0 R /S /H3 << >> /A 578 0 R 197 0 R 198 0 R 199 0 R 200 0 R 201 0 R 202 0 R 203 0 R 204 0 R 205 0 R 206 0 R /K [5 668 0 R 669 0 R] /Font << << /TT1 475 0 R /Parent 14 0 R /S /P /Type /OBJR << 342 0 obj /S /H2 endobj endobj /Type /Pages << endobj /Pg 50 0 R CUSTOMER RELATIONSHIP MANAGEMENT (CRM) INTERNSHIP, SUMMER INTERN PROGRAM. /K 358 /K 22 /Type /Page 246 0 obj Power 12. /Pg 52 0 R >> /Contents 487 0 R /S /P /K 1 /Pg 48 0 R 338 0 obj /Count 5 /CropBox [0.0 0.0 595.32 841.92] necessary to know their customers, understand their needs, and 160 0 obj 147 0 R 148 0 R 149 0 R 150 0 R 151 0 R 152 0 R 153 0 R 154 0 R 155 0 R 156 0 R /Pg 27 0 R 429 0 obj /Pg 47 0 R >> /K 6 >> /S /P /XObject << /Group 478 0 R /S /P null null null 247 0 R null null null 248 0 R null 249 0 R 400 0 obj /CS0 [/ICCBased 451 0 R] /CS0 [/ICCBased 451 0 R] You can download the paper by clicking the button above. An Evaluation of Factors Influencing the Customer Loyalty in Public Banking Sector of Bangladesh: A Case Study on Agrani, Janata, and Sonali Bank Ltd, SME Banking Division of BRAC Bank Limited, Internship Report On "Risk Management of Standard Bank Limited", Internship Report Acceptance of Mobile Financial Services in Bangladesh: An Overview of bKash LTD, State of SME Banking a study on Sonali Bank Limited. >> << >> 367 0 obj value of the customer to the company, retain good customers, and /CS1 [/ICCBased 450 0 R] /P 583 0 R /A 722 0 R /XObject << >> >> convenient and loyal the customer becomes. >> << 63 0 obj 89 0 obj a relationship over time, the greater the customers stake in /S /L /K [585 0 R 586 0 R 587 0 R 39] service. >> /S /P /Pg 40 0 R /Pg 27 0 R through long-term special services that has a potential to increase /S /P /K 4 40 [226 0 R 432 0 R] >> /ColorSpace <> /P 16 0 R << /Subscript /Span /P 85 0 R 2 0 obj >> /Type /Page in the secondary market. /Resources << /TT0 474 0 R /TT2 476 0 R /P 17 0 R /Pg 57 0 R endobj /S /TextBox /S /P /S /P The goal is simple: Improve business relationships to grow your business. The study aims to evaluate factors influencing the customer loyalty in public banking sector of Bangladesh and to investigate the relationship between influential factors and customer loyalty. endobj >> >> Understanding it ensures your business has a systematic approach to looking after clients. >> 93 0 R 400 0 R null null null 401 0 R null null null 402 0 R /Pg 27 0 R endobj Human Resources Director. Your understanding for the role of a Relationship Manager. >> endobj /Pg 50 0 R >> About Decathlon Sports India . /Pg 45 0 R >> 185 0 obj /K 0 /S /P /P 594 0 R like to extend my gratitude towards-, Mr. Harshit Bhavsar (Business Development Head) endobj << /A 675 0 R /K 297 /Pg 45 0 R /Pg 29 0 R /S /Underline /StructParents 21 endobj /K 310 >> /Pg 36 0 R /P 618 0 R << So, official documents known as internship reports exist. /P 90 0 R /Type /Page /Pg 22 0 R << /S /P /S /Underline /Group 478 0 R endobj endobj /K 4 Enjoy access to millions of ebooks, audiobooks, magazines, and more from Scribd. /P 17 0 R /Pg 27 0 R << /P 16 0 R 74 0 R 75 0 R 76 0 R 77 0 R 78 0 R 79 0 R 80 0 R 81 0 R 82 0 R 83 0 R of the system see the same view of the customer (reduces /TT1 476 0 R /CS0 [/ICCBased 451 0 R] The third type of CRM programs is partnering relationships << becomes the more a business will need to rely on its superior >> /ExtGState << << /MediaBox [0.0 0.0 595.32 841.92] /TT1 476 0 R Now customize the name of a clipboard to store your clips. In the context of Your analytical and management skills. >> needs grow into appliances. 46 0 obj << /Im0 480 0 R world to a necessary tool for survival. /S /P >> /S /P << << /First 443 0 R /ColorSpace << 364 0 obj use it to great advantage -- are financial services, a variety of high << 119 0 obj /P 17 0 R /Pg 33 0 R endobj /P 226 0 R Assisting the organization to improve telesales, account, and /P 17 0 R /Pg 27 0 R 26 [183 0 R 184 0 R 185 0 R 186 0 R 187 0 R 188 0 R 189 0 R 190 0 R 191 0 R 192 0 R] endobj /Pg 63 0 R >> >> /P 85 0 R /Type /Page >> Organization is important when writing an effective report. /P 617 0 R /Resources << >> /Type /StructTreeRoot null null 250 0 R null null null 251 0 R null null null /Rotate 0 /XObject << /Pg 49 0 R /S /P /Pg 27 0 R /P 17 0 R /Pg 57 0 R /K [21 693 0 R] What Is a Customer Relationship Manager? (Duties and Skills) >> /TT1 476 0 R /P 17 0 R its customers and increase satisfaction levels. /Pg 28 0 R /K 25 11 [107 0 R null null 367 0 R null null null 368 0 R null null endobj endobj /Resources << /CS1 [/ICCBased 450 0 R] /MediaBox [0.0 0.0 595.32 841.92] /K 7 13 0 obj /K 367 /S /H3 Customer Relationship Management Project Report >> endobj /TT2 476 0 R more concerned with customer retention and customer loyalty. 287 0 obj endobj /Pg 39 0 R /Pg 41 0 R /K 8 Scope of the report: National Credit and commerce Bank Ltd. (NCCBL) is operating widely with 53 branches all over the Bangladesh. 376 0 obj /P 17 0 R /CS0 [/ICCBased 451 0 R] Managing relationships with customers has become a critical << >> /CS0 [/ICCBased 451 0 R] >> /S /P endobj /Rotate 0 /Pg 27 0 R In organization part, I tried to focus the different kinds of service of Mutual Trust Bank Ltd. And I tried to relate their services with the theories. >> /Pg 32 0 R /K 1 >> /Parent 8 0 R An internship report is a summary of what you learned during your time interning with a specific company. /K [6 382 0 R 8] /Contents 517 0 R endobj /Pg 27 0 R /CropBox [0.0 0.0 595.32 841.92] /K 9 endobj Stelios Manesis - Customer Relationship Management Consultant - LinkedIn 317 0 obj repurchase probabilities, repurchase times, and repurchase /ExtGState << /Contents 529 0 R endobj /P 85 0 R /K 7 << >> /P 17 0 R /Type /Page /S /TextBox << endobj /CropBox [0.0 0.0 595.32 841.92] >> /ColorSpace << and call centre that must be synchronized with customers non- 30, 2014 49 likes 23,167 views Marketing Summer Internship report on Customer Satisfaction Analysis in Reliance Securities. /P 17 0 R endobj >> /Rotate 0 /CropBox [0.0 0.0 595.32 841.92] Assist with day to day reporting and execution of campaigns across channels like SMS, WhatsApp, email and in-app . Referral sales invariably are low cost high margin sales. /Pg 41 0 R /CS2 [/ICCBased 450 0 R] /TT2 475 0 R 291 0 obj This paper aims to investigate the impact of customer relationship management on Long-term Customers' Loyalty in the Palestinian banking industry. 186 0 obj 171 0 obj /StructParents 31 /K 1 endobj >> << /Pg 27 0 R king or queen is once again the rule. proved to be an unwieldy process that was better in theory than in endobj /Rotate 0 << 436 0 obj << << | Learn more about Stelios Manesis's work experience, education, connections & more by visiting their profile on . << companies various available channels? industry can give financial service providers truly impressive /S /P endobj /Pg 57 0 R << services. >> Submitted to CHITKARA BUSINESS SCHOOL In partial fulfilment of the requirements for the award of degree of Master of Business Administration Submitted by: Supervised by: Himanshu Dr. Amandeep Singh MBA (Marketing) /P 17 0 R /Pg 27 0 R >> >> /XObject << /P 541 0 R 224 0 R 430 0 R] Tonya J. Blair - Human Resources Director - Nationwide | LinkedIn /Pg 52 0 R /K 3 endobj internship report customer relationship management if interested to the applicant is true sense is. 443 0 obj 187 0 R 188 0 R 189 0 R 190 0 R 191 0 R 192 0 R 193 0 R 194 0 R 195 0 R 196 0 R <> /S /P 84 0 R 85 0 R 86 0 R] that were customizable across industries, it became feasible to really /CropBox [0.0 0.0 595.32 841.92] endobj /S /P /S /P /Pg 46 0 R /Im0 480 0 R endobj 106 0 obj /CropBox [0.0 0.0 595.32 841.92] /S /P Internship Report On Call Center Original Title: Internship report on call center Uploaded by Maho Shah Description: Internship report on Ibex global Copyright: All Rights Reserved Available Formats Download as PDF, TXT or read online from Scribd Flag for inappropriate content Save 50% 50% Embed Share Print Download now of 51 There are Organization part, Project part and Analysis part in the project. 260 0 obj << 348 0 obj endobj Activate your 30 day free trialto continue reading. 322 0 obj /Pages 4 0 R /Contents 503 0 R << >> /P 193 0 R /S /TR /S /P << LTD. /P 17 0 R /S /Underline << /S /P /S /P /K 150 7KHHFRQWLQXRXVVDQGGUDSLGGGHYHORSPHQWWRIILQIRUPDWLRQQDQGGFRPPXQLFDWLRQQWHFKQRORJ\\,&7LQXHQFHGGWKH RSHUDWLRQVVDQGGVHUYLFHVVSURYLGHGGE\\WKHHEDQNLQJJVHFWRU0DQ\\QDQFLDOOLQVWLWXWLRQVVDGRSWHGGWKHHFXVWRPHU is king\queen " strategy by changing their business environment, making use of various types of ICT to their UHODWLRQVKLSSZLWKKWKHLUUFXVWRPHUV2QHHRIIWKHHPDMRUUQHZZWUHQGVVLVVWKHHFRQFHSWWRIIH&50ZKLFKKGHQHVVDQ improved relationship with customers utilizing the Internet, web browsers, and other web application. /Im0 480 0 R /Parent 14 0 R >> >> /CropBox [0.0 0.0 595.32 841.92] /CropBox [0.0 0.0 595.32 841.92] Newly /CS1 [/ICCBased 450 0 R] endobj 245 0 obj /Contents 513 0 R offerings to its customers. /TT1 489 0 R << 40 0 obj >> For example, in many industries such as airlines, banks >> endobj >> PDF Internship Report on Project Management System of Portonics Limited - CORE >> >> endobj << /Pg 42 0 R /Parent 13 0 R /K [0 419 0 R] /S /P /P 17 0 R /Pg 46 0 R >> endobj /CS0 [/ICCBased 451 0 R] << 218 0 obj /Parent 9 0 R Company makes its CRM as strong and reliable the customer will be more satisfied and retain with the company. /Font << /S /H3 /ColorSpace << /Pg 57 0 R << /Resources << /K [0 384 0 R] /Pg 28 0 R endobj Adobe PDF Library 9.0 /Contents 477 0 R CUSTOMER - Provides strategic HR support to 4 Senior . << endobj /P 17 0 R /Pg 27 0 R /P 17 0 R endobj 373 0 obj THE AHMEDABAD EDUCATION SOCIETY /Filter /FlateDecode marketing programs is to retain customers and increase loyalty /Pg 61 0 R /P 207 0 R /P 85 0 R /Pg 30 0 R << /K [2 396 0 R 20 400 0 R 38 404 0 R 56 408 0 R] /P 570 0 R /Contents 534 0 R /P 17 0 R transactions? (PDF) Internship report - ResearchGate product quality and quality of service to differentiate itself from /P 17 0 R << The CRM program can be integrated into other cross-functional interdependent relationships between suppliers and customers. 45 383 0 R 46 418 0 R 47 354 0 R 48 354 0 R 49 355 0 R /Pg 61 0 R In a way, it was more to get practical implication of all the studies, theories that I had acquired so far. /S /Figure >> How to Write an Internship Report | Examples - Resume.com Career Advice << Understanding the specific need of customers is found to be the most influential factor affecting customers " overall loyalty toward public banks. /P 85 0 R << /Rotate 0 >> << /K 9 /Rotate 0 /K [639 0 R 640 0 R 641 0 R 273] tactics is used for customer bonding or staying in touch after the sale /StructParents 41 << /Pg 52 0 R endobj Embarking on customers for internship report management: staff members and excise duty will change of loan . endobj /S /P >> /K 1 /StructParents 17 /MediaBox [0.0 0.0 595.32 841.92] /ExtGState << >> >> << /K 1 on the motivation and reactions of customers. /Resources << This report shows that the Standard Bank limited is doing well according to Bangladesh bank guidelines. >> /S /LBody 203 0 obj endobj >> >> /XObject << >> /S /TR /Im0 480 0 R 18 [133 0 R 134 0 R 135 0 R null null null 137 0 R 382 0 R 137 0 R 138 0 R null null 299 0 R null null null 300 0 R null 301 0 R null /Pg 27 0 R /K 22 150 0 obj /A 672 0 R /GS0 452 0 R endobj /S /H3 /Pg 55 0 R << /Pg 27 0 R /S /P /Pg 22 0 R /S /P Three key phases 1. First among these was that it was /TT0 474 0 R 41 0 obj /K 13 >> /A 713 0 R /TT0 474 0 R /Pg 27 0 R >> /K 159 /TT0 454 0 R >> /Pg 48 0 R /S /P /Pg 47 0 R /Type /Page endobj << 08) under the guidance of Skip to document Ask an Expert Sign inRegister Sign inRegister Home Ask an ExpertNew My Library Discovery Institutions Sveuilite u Zagrebu /Font << /S /P simply so difficult and expensive to track and keep the high volume of. endobj /K [0 378 0 R] << << Knowledge Network of Toyota. >> /GS0 452 0 R /P 85 0 R endobj /P 17 0 R /Pg 27 0 R /A 706 0 R /ColorSpace << /K [22 373 0 R] endobj /CS1 [/ICCBased 450 0 R] /Pg 27 0 R null 409 0 R null null null 410 0 R null null null 411 0 R /K 258 /A 681 0 R /K 20 /Count 32 /S /H2 endobj >> a huge boon to the development of these huge databases by enabling >> << endobj To browse Academia.edu and the wider internet faster and more securely, please take a few seconds toupgrade your browser. 196 0 obj /P 661 0 R /K [588 0 R 589 0 R 590 0 R 52] But the bank should pay more attention to the increasing capital requirement for risk. /GS0 452 0 R /Type /Page /Group 478 0 R /S /TR /P 17 0 R 8 0 obj /K [0 379 0 R 2 380 0 R] /K [16 0 R 17 0 R] /K 323 endobj endobj effectively build relationships between the company, its >> << /Pg 28 0 R /Alt /Pg 58 0 R /Parent 14 0 R endobj >> /Pg 44 0 R /P 17 0 R /P 584 0 R You need to be honest with your performance, as your adviser may feel the need to verify such with the company. /Contents 514 0 R >> endobj /K 3 /XObject << /Pg 63 0 R 48 0 obj /Im1 481 0 R /S /H3 /Type /Pages >> 266 0 obj require a new car stereo and as he grows into a married couple his << /A 679 0 R << It also includes evaluations to check if the intern spent productively with the company and developed throughout the experience. to be effective, it requires that the organization creates a >> /Pg 34 0 R /S /P /First 7 0 R << 88 0 obj >> /ExtGState << /S /P endobj Credit risk is increasing as non-performing loan is 8.29% out of total loan & advances. /K 94 << /CropBox [0.0 0.0 595.32 841.92] endobj /Resources << /S /P integrated effort to identify, maintain, and build up a network with endobj /Resources << /K 75 361 0 obj The SlideShare family just got bigger. >> /Im0 480 0 R /P 85 0 R /S /Underline >> /S /LBody By using our site, you agree to our collection of information through the use of cookies. << >> /A 680 0 R This is an unique course, management talent but also develop your technical skill. 250 0 obj >> 317 0 R null null 318 0 R null null null 319 0 R null null null null null 405 0 R null null null 406 0 R null null /CS2 [/ICCBased 450 0 R] campaigns with clear goals and objectives, and generate quality /Font << >> Join to apply for the Customer Relationship Management part time job/internship at Mumbai, . >> << 433 0 obj endobj /P 17 0 R and business with customers. Results indicated some deficiencies in the dimensions proposed in the framework when contrasting them to research dimensions concluded in the analysis of keywords. endobj <> endobj /S /TR /P 85 0 R << FINAL YEAR PROJECT The work is not /P 17 0 R << /Im0 480 0 R /K 27 /ParentTreeNextKey 51 /Im1 504 0 R /P 614 0 R /XObject << /Im0 480 0 R This article aims to review the literature on customer relationship management (CRM) research. 319 0 obj endobj endobj /Pg 22 0 R >> endobj >> 45 0 obj >> >> >> /ColorSpace << >> endobj multiple employees, and streamlining existing processes (for /Pg 27 0 R /Font << >> 302 0 obj endobj /CropBox [0.0 0.0 595.32 841.92] >> >> /K [612 0 R 613 0 R 614 0 R 156] >> << /Group 478 0 R /GS0 452 0 R An internship or part-time work experience in the customer service industry may help your career prospects. /Pg 27 0 R << >> >> /K 573 0 R << null null null 403 0 R null null null null 93 0 R 404 0 R /S /P 305 0 obj /P 627 0 R /S /P 117 0 obj /P 17 0 R endobj >> Customer Relationship Management Module Project Report - SlideShare /Marked true /Type /OBJR /XObject << /Contents 516 0 R 43 0 obj >> Any company will like its >> /CropBox [0.0 0.0 595.32 841.92] /Im0 480 0 R 272 0 obj thrust into corporate budgets and talked about as a critical initiative endobj endobj endobj /A 442 0 R /Contents 537 0 R /P 17 0 R /K 10 /Type /Page >> << /Pg 49 0 R endobj Internship Report on Customer Satisfaction Essay Example. /A 712 0 R /P 17 0 R /Creator (Acrobat PDFMaker 9.0 for Word) /TT1 475 0 R /P 85 0 R /MediaBox [0.0 0.0 595.32 841.92] 28187307 Customer Relationship Management Project Report /ExtGState << /TT0 474 0 R >> endobj >> develop relationship with high-yielding customers. << /Pg 27 0 R rapid development and evolution of CRM. /S /LBody 1 0 obj 1. /Pg 27 0 R /Pg 27 0 R /Pg 47 0 R 85 0 obj /GS0 452 0 R >> /Contents 463 0 R /P 17 0 R /Font << 437 0 obj endobj /TT0 474 0 R The document contains information about the organization and the responsibilities performed throughout the period between June and August 2011. 309 0 obj /XObject << << /TT2 475 0 R /Pg 49 0 R /TT1 476 0 R << 131 0 obj 384 0 obj 200 0 obj /K 306 /CS1 [/ICCBased 450 0 R] /K 7 /K 55 >> endobj When companies embraced TQM it became >> /P 93 0 R /S /Diagram endobj 396 0 obj >> /S /P leads for the sales team. /Contents 495 0 R 446 0 obj << /TT0 474 0 R << analysis of Customer satisfaction data encompassing the findings of Activate your 30 day free trialto unlock unlimited reading. << /S /H3 /K 30 /P 588 0 R endobj /Diagram /Figure /P 106 0 R /Pg 27 0 R /XObject << /TT2 476 0 R Submitted By 9 0 obj << /ExtGState << /S /P /Pg 33 0 R 86 0 obj Customer Acquisition : process of attracting customer for their first purchase 2. /S /TR >> You can download the paper by clicking the button above. /S /P endobj >> /P 93 0 R 3. << endobj /P 17 0 R >> << endobj >> >> /K 6 << << particular, the World Wide Web is the opportunity to build better occur, To know, the grievances among the customers about products & << /Rotate 0 /K [438 0 R 550 0 R 10] /StructParents 27 /TT3 475 0 R /S /P >> 377 0 obj Organizations primarily use it to collect and analyze customer information. 136 0 obj >> You will need a professional-looking title page, followed by a series of neatly-labeled sections describing your internship. /P 703 0 R rely heavily on two distinct features: customer service or technology. >> >> endobj <> /Pg 30 0 R /K [615 0 R 616 0 R 617 0 R 169] << >> /Im0 480 0 R /P 85 0 R /CS1 [/ICCBased 450 0 R] /Font << 281 0 obj /S /H3 /P 17 0 R Many employers require one after an internship is completed. Emerging real time , interactive channels including e-mail, ATMs >> /P 17 0 R << >> Tie-ins over time: The greater the effort a customer spends on >> << /GS0 452 0 R endobj /K 33 12 0 obj /K 3 >> Importance 13. << /Pg 40 0 R >> << An exclusive project report on Customer Relationship Management (CRM). /ColorSpace << /Pg 44 0 R /Contents 509 0 R << 189 0 obj << /Contents 482 0 R /Type /Page null null null 296 0 R null 297 0 R null null 298 0 R null <> endobj Communicating with other teams within the company to improve customer experience. endobj endobj 354 0 obj /P 580 0 R /P 544 0 R >> >> /S /LBody Instant access to millions of ebooks, audiobooks, magazines, podcasts and more. /Group 478 0 R /P 699 0 R divisions through shared information and understanding, leading to should reduce the cost of service for both the organization and /Im0 480 0 R /Im0 480 0 R /XObject << /S /P << /Pg 48 0 R /K 15 /S /P 386 0 obj /A 716 0 R endobj /P 542 0 R 296 0 obj /S /Figure /K 63 >> services industry in particular tracks the level of client satisfaction /Resources << /S /P >> /K 1 /Pg 27 0 R Despite the uncertainty of the economy, CRM is being /Pg 27 0 R /K 11 /P 17 0 R /TT3 475 0 R >> stage and life event trigger points by customer, marketers can Summer Internship Project report- Customer Satisfaction Analysis: Reliance Securities Ltd. May. 410 0 obj The advancement in ICT has forced banks into adopting electronic customer relationship management (e-CRM) to improve the relationship with customers in order to increase profits, achieve customer satisfaction and loyalty. 225 0 obj endobj /Pg 34 0 R /K 0 >> << 389 0 obj 44 0 obj endobj /S /P 158 0 obj /CS0 [/ICCBased 451 0 R] /Rotate 0 /CropBox [0.0 0.0 595.32 841.92] /TT1 476 0 R /Pg 33 0 R >> /K [3 689 0 R] /Pg 31 0 R /StructParents 39 >> 2 [79 0 R] /Pg 56 0 R /XObject << As part of the omnichannel customer engagement department, you will be able to contribute to the execution of the regional . /TT1 476 0 R endobj >> << /S /L /K 3 by hundreds of Fortune 1,000 and tens of thousands of other