We also ensure all reviews are published without moderation. This arrived within only two working days and all items were delivered intact and all there. Different assistants all said different things to me and they told me they would deduct 2.50 for a refund despite me receiving a faulty product! The lines are open from08:30 - 19:00. Ordered coats for 2 of my sons in the sale. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. To contact the Footasylum customer service team, start a live chat on the website. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Replies to negative reviews in < 24 hours. Anyone can write a Trustpilot review. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). We use dedicated people and clever technology to safeguard our platform. Ordered item was faulty. Anyone can write a Trustpilot review. Footasylum is a leading UK retailer of fashion streetwear and sportswear. Here are 8 tips for writing great reviews. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Once your order has been dispatched, you'll receive an email from Footasylum that will contain the tracking information and links you need to track the progress. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Great to hear that the parcel arrived so quickly. And would recommend to all my friends amd family. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. Round and round in circles. The Footasylum stores and website have hundreds of your favourite brands, including adidas, Converse, Jordan, New Balance, Nike, Tommy Hilfiger, UGG and many more. Ordered almost 400 worth of clothes for my son on the 12th of December! Never again. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. 124.99. Average Delivery Time. Leave this blank if you'd like to publish your review anonymously. Totally shocking service in regards to a faulty item that they . Within 5 Days. There was a problem. Start your return online at the Footasylum website. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). We are so glad to hear you are happy with the service. Rather than shopping on the Footasylum website, the Footasylum app (which is available on iOS and Android devices) is a quick and easy way to shop the full product catalogue from your phone or tablet. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Got them cheaper than any other website. Find out how we combat fake reviews. We hope to see you again very soon. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Perfect from start to finish. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. The app also has a smooth checkout process with good delivery options which is available to over 60 countries. Thank you so much. The lady at the till was no better. Ordered coats for 2 of my sons in the sale. Thank you for super quick delivery too :))", "I was assured me order would be amended when I requested to cancel it however this was not the case and now I\u2019ve to wait even longer for a refund and have to pay to return the item which apparently I will be refunded for however based on previous correspondence I won\u2019t hold my breath won\u2019t be ordering again". All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Under Armour Charged Rogue 3 Trainer 40802641600 Mens Footwear. Verification can help ensure real people write reviews about real companies. Keep up the good work Terry!Thanks so much.Tanya. In just a few steps, we'll have it sorted. Underneath your order summary, you will see Have a discount code? Click this dropdown, enter your code in the box and click Apply. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Order placed Sunday afternoon and delivered Monday afternoon. To break them up politely to ask for helpit was like I had sowrn at them. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Free return by our courier service. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Order placed Sunday afternoon and delivered Monday afternoon. - KM, posted 1 year ago From the comfiest mattresses to what strange things you can cook in an air fryer, Beth covers sleep, yoga, smart home, coffee machines, grooming tools, fragrances, gardening and much more. Accurate And Undamaged Orders. Full price items only. Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. This time, however, when I ordered, their courier choice was Yodel. Shopping & Fashion Clothing & Underwear Shoe Store Footasylum Footasylum Reviews 59,796 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review 4.0 total Filter : Most relevant CL Clare 18 reviews GB 7 hours ago Perfect from start to finish Perfect from start to finish. Reply from Footasylum Jul 14, 2021 Hey! Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! - Mel, posted 7 months ago Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. To start a return, fill out the returns form that came with your order and follow the instructions on the form. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". Companies can ask for reviews via automatic invitations. We need your email address to verify that your review is genuine. If you miss this window, youll have to go through the returns process. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Anyone can write a Trustpilot review. They were dispatched quickly and delivered within a few days to Northern Ireland. Discount. We use dedicated people and clever technology to safeguard our platform. Bought a pair of Boss trainers at the end of November 2022. 28 Feb. Up to 60% off at Footasylum during the half term sale. Look through our Footasylum discount codes, choose your offer and click the 'Get Code' button. At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more, Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood Useless. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. They have scribbled size 7 on it. It can take up to 5-10 working days for your refund to be processed once Footasylum receive your return.
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My Returns - Footasylum.com One star as there is no 0 stars. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan.
Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. Shocking service avoid disappointment. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. Bought a pair of Boss trainers at the end of November 2022. A Footasylum discount code is the best way to save some cash, but there are other ways to get your goodies for less: Footasylum offers standard delivery for 3.95, next day delivery for 4.99 and Sunday delivery for 6.99. Hey Karl!Thanks for taking the time to leave us a review. One very disappointed son this Xmas! Reordered again Sunday afternoon, Monday morning was here. Take care!Thanks,Rebekah. You will receive a verification email shortly. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for.
Footasylum Promo Code | 20% OFF in February 2023 It goes against our guidelines to offer incentives for reviews. Thanks. Thanks,Rebekah. It needs to be unworn or unused and still have the original tags. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! Gain access to Footasylum UNLCKD through your main Footasylum account. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. Rolling eyes, rude attitude. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Rolling eyes, rude attitude. . Ordered it on Monday and it was delivered on Tuesday. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. Purchased 2 pairs of Salomon trainers in different sizes. Up to 30% off at Footasylum on Puma with this discount code, 20% off at Footasylum on the Secret20 collection using this promo code, Extra 20% off at Footasylum on outlet products with this discount code, 10% off at Footasylum on first orders with this discount code, 10% off at Footasylum on app orders using this promo code, at Footasylum on Puma with this discount code, at Footasylum on the Secret20 collection using this promo code, at Footasylum on outlet products with this discount code, at Footasylum on first orders with this discount code, at Footasylum on app orders using this promo code, at Footasylum on first coat orders using this promo code, at Footasylum on trainer app orders using this discount code, at Footasylum on selected women's t-shirts, at Footasylum on selected women's footwear, or more at Footasylum on womens jackets in the sale, at Footasylum on womens coats and jackets in the sale, at Footasylum on kids trainers in the sale, at Footasylum on women's trainers in the sale, at Footasylum on women's clothing in the sale, at Footasylum on sale orders with this promo code, at Footasylum on full-price kidswear on the app using this discount code, at Footasylum on first coat orders with this discount code, at Footasylum on coats for new customers using this promo code, at Footasylum on first trainers orders with this promo code. Footasylum is a sports fashion retailer in the UK with 70 stores and over 2,700 employees nationwide. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. Only response was we would receive a call within 8 hours - that was two days ago! Get your sneaker fix anytime, anywhere with the Footasylum app. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Footasylum UNLCKD also means you can unlock access to priceless experiences like Footasylum events and product launches.
Returning faulty goods to footasylum MoneySavingExpert Forum Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Newsletter subscription. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. I have sent them back the undamaged trainers in a damaged box as I received them. Yes. Verification can help ensure real people write reviews about real companies. You will be contacted by email to verify your review. This will need to be done within 20-30 minutes of ordering. To break them up politely to ask for helpit was like I had sowrn at them. It goes against our guidelines to offer incentives for reviews. Returning faulty goods to footasylum 29 February 2020 at 8:02PM in Scotland Docherty Forumite 1 Post I checked foot asylum website yesterday 're returns without receipt and paying with cash and it said you could return goods if you knew price paid so they could check. Was looking everywhere but at her customers.
The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. You can sign up to Footasylum UNLCKD via the Footasylum website before using it on the app. As the seasons change, more and more collections and features are promoted but there are a few ranges and edits that never go out of style and are popular all year round. Was told that neither was possible because I didnt return them in the original shoe box! 4. Make sure your order is unused and in original packaging and labels. Tommy Jeans. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! Companies can ask for reviews via automatic invitations. Founded in 2005, Footasylum is a subsidiary of JD Sports and has grown into a popular destination for the latest footwear and athletic apparel. Suggested companies are based on peoples browsing tendencies. Great sale and super quick on delivery. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Just noticed that the box they have sent them in isn't for the correct trainers. 10/10 will not be using footasylum again. Suggested companies are based on peoples browsing tendencies. New customers only. Email and text communication was prompt and efficient. Heres how it works. In November 2022 I placed an order with FootAsylum and it never came. Returns and Exchanges Taken a risk with your gift this year, or not sure on their size? Also it was delivered to Republic of Ireland avoiding customs charges. The Footasylum app has all the latest streetwear, athleisure and footwear, including heritage styles, exclusive colourways, cutting-edge technology and much more. Up to 60% off at Footasylum on selected women's t-shirts. OL10 2TA. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. I received a faulty product, Footasylum returns were not at all 'easy' or 'simple' as they claim. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. It goes against our guidelines to offer incentives for reviews.
Christmas Delivery & Returns - Footasylum Greater than 82% of reviewers feedback is Footasylum returns process could be better. Will not use again. Simply follow our returns portal link below. 1. Simply follow our returns portal link below. When you purchase through links on our site, we may earn an affiliate commission. Over 90 off RRP. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Order placed on Monday standard deliver paid for and the parcel arrived the next day.