Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! | Read 199,981-200,000 Reviews out of 200,383 . We encourage our colleagues to speak up and stand by our values of being genuine and caring. Warm regards,Emma, Very pleasant and helpful staff. Kind regards Ross Customer Service Manager. Have a fantastic holiday. excellent value Date of experience:May 26, 2016 Reply from Staysure Travel Insurance May 27, 2016 Dear Mrs Cleasby, Thank you for taking the time to leave a review. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. 2 Staysure Customer Service interview questions and 2 interview reviews. Staysure Customer Service Representative yearly salaries in the United Kingdom Salary estimated from 11 employees, users, and past and present job advertisements on Indeed in the past 36 months. If you believe your complaint hasn't been handled appropriately, or you're unhappy with the outcome, it may then be referred to the. (function(){_W.setup_rpc({"url":"\/ajax\/api\/JsonRPC\/CustomerAccounts\/","actions":{"CustomerAccounts":[{"name":"login","len":2,"multiple":false,"standalone":false},{"name":"logout","len":0,"multiple":false,"standalone":false},{"name":"getSessionDetails","len":0,"multiple":false,"standalone":false},{"name":"getAccountDetails","len":0,"multiple":false,"standalone":false},{"name":"getOrders","len":0,"multiple":false,"standalone":false},{"name":"register","len":4,"multiple":false,"standalone":false},{"name":"emailExists","len":1,"multiple":false,"standalone":false},{"name":"passwordReset","len":1,"multiple":false,"standalone":false},{"name":"passwordUpdate","len":3,"multiple":false,"standalone":false},{"name":"validateSession","len":1,"multiple":false,"standalone":false}]},"namespace":"_W.CustomerAccounts.RPC"}); TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. First, the people at Staysure are all awesome and great to work with and (despite some of the reviews) most of the managers I worked with were good. Waiting time approx 10minsAnswered by EmmaExtremely helpful, efficient, knowledgeable and professional.Clear explanations and happy to repeat. The company has a high turnover of staff (28% per year) and a lot of people don't make it through probation.
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Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. If you havent received your policy confirmation via email, please login to My Staysure and request a resend. They are passionate about supporting new people into the business and we receive great feedback. Get in touch with us if youd like to make multiple changes to your policy.
Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. They have made a bad situations 10 times worse. right: 0 !important; Instead, theyre full of the info you need to get things sorted. Create your My Staysure account, or login here. Britannia House, span.icon-caret.is-active svg { There is an option on the website to exclude your declared pre existing conditions, I apologies if this was not clear when completing the online quotation process. .wslide-caption-text {} .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-size:40px !important;} Staysure spent 5 months trying to dismiss the claim on the grounds of a pre-existing condition requesting medical history 6 months prior to taking the insurance out. Claims We do not process claims for your insurer. Stay sure have been helpful so far. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. But the actual service once connected to an agent was excellent. Contact Staysure customer service Resolver can help you send your complaints to Staysure. It took me a while to have the courage to write this and they will reply saying theyre here to help when it reality they care about the company and how it looks not the employees. Staysure is the UK's leading insurance provider, and we pride ourselves on being able to provide travel insurance for anyone and everyone, particularly those with medical conditions, who want. We hope this will continue to inform and provide insight to our employees on the decisions we make. .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{} A very unfair company. com_userID = "135719744";_W.configDomain = "www.weebly.com";_W.relinquish && _W.relinquish() Dont use this company. (yes - you get penalised financially for helping customers). Kind RegardsRoss KS K Shattock 8reviews GB May 27, 2016 Two Week Travel Insurance for Lanzarote The call centre dont have enough medical knowledge to assist. .wsite-not-footer blockquote {font-size:22px !important;line-height:31px !important;} Average Interview. If you help a customer who has been mis-sold a policy or another agent has made an error on a policy and you have to cancel a policy to help them, your bonus gets cut. They admit that thier terms and conditions does not say that i cannot do this but they can introduce terms if they so chose, apparantly. You may change your settings at any time or accept the default settings. '', Anonymous Employee in Northampton, England, I applied online. Friday 30 December: 8:30am 8pm, Within the USA and Canada: It left me feeling nervous whether Ive done enough to declare everything. +1 833 780 0661, Britannia House,3-5 Rushmills Business Park,Bedford Road,Northampton,NN4 7YB, For complaints regarding the policy sale and service, Please email us at complaints or call us on +34 952 010 024. didn't blame someone else or their systems), very quickly ensured my documents were emailed to me, answered an additional question about logging on and just genuinely friendly in manner. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. Ensuring our team members are happy is a priority for us and we recognise the importance of a good balance between home and work. Have a fantastic holiday. Have a fantastic holiday. Av. Some of the other changes you can make include upgrading your policy, adding additional cover options and changingyour personal details. I wanted to save a quotation but to do so had to create an account, then was not allowed to use the account until I had verified/activated it. Verify your email to use filters. Monday to Friday: 8:30am 8pm I always use Staysure for holiday insurance. Have a fantastic holiday. Have a fantastic holiday. document.documentElement.initCustomerAccountsModels++ Anyone can write a Trustpilot review. Policy purchased, but I am not happy. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. I needed cover to start from today so as to cover me for any monies I pay before we leave and as far as I could tell that had to be on the single trip quote. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. On the 3rd March 2023 I contacted the company regarding my quote which I thought seemed a little high without hesitation and with a very friendly greeting a young lady said I'm sure we can sort something for you, which she did and I was well satisfied. We appreciate that this role isnt for everyone, and even with the abundance of support on offer, some of our new recruits make the decision early on that this role isnt for them. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {color:#000 !important;} We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly.Thank you for choosing Staysure. If you need more help, please visit our FAQ Help Centre. Worst company I have worked for and hope people take this review in and understand you will be another number. The People Team. Used chat and phone. }}\"\n {{\/membership_required}}\n class=\"wsite-menu-item\"\n >\n {{{title_html}}}<\/span>\n <\/a>\n {{#has_children}}{{> navigation\/flyout\/list}}{{\/has_children}}\n<\/li>\n","navigation\/flyout\/list":"