Report your outage online. If you are currently experiencing an outage and have not yet reported it, please report your outage. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Goes up $40 on my bill thats why I am leaving. While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". Customer service is a joke. Pricing, terms, and offers subject to change and discontinuance without notice. Sorry, we're unable to confirm Optimum by Altice is available at this address. Optimum by Altice offers service in 1,848 zip codes nationwide. Please try again later. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Explore plans below So unsatisfied. I understand the frustration with gift card issues. Report a Problem Full Outage Map Problems in the last 24 hours in Yonkers, New York Stay at least 30 feet away from any downed or low-hanging power line and any other object that could be energized. Note:Please only call 911 if you see a downed wire. All plans include unlimited data. Optimums primary service is cable internet, which means data travels over coaxial cable lines either buried underground or on utility poles. Brenham isnt that small of a town. @OptimumHelp no service for over an hour. Realtime status of outages and problems with service providers. Read on for details. Our lines, which hang on power poles, require power supplies to be active. Having problems? Check for outages. Brenham isnt that small of a town. To check the input, press the TV/Video or Source button on your TV manufacturer's remote control. And when they do, well not only send out our crews to fix the issue immediately, but well be sure to let you know when electricity might be restored. Post yours and see other's reports and complaints. Downed power lines can energize the ground and nearby objects. To assure best picture quality, hand tighten each coaxial cable connector or use a small 7/16 inch wrench to make sure the cable connections are secure. Text OUT to PSEGLI (773454), report it online, through our app, or call 800-490-0075. Use the below toolbox to copy your embed code(s) to paste your award(s) onto your website and Learn more on how you can prepare, frequently asked questions and getting help. Useful comments include a description of the problem, city and postal code. Customers should always let us know if they are experiencing an outage, even if a neighbor has already reported it. Also don't post any of your personal information. @OptimumHelp no service for over an hour. Optimum by Altice is available at this address. Optimum offers cable and fiber internet to more than 8.2 million people across the Northeast, with the most coverage in Arkansas, Arizona, and California. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. To keep power flowing, our crews prepare for potential outages long before they happen. See if Optimum is available for your home. Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. H\n0~ to get started. Optimum / Cablevision outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Optimum does not impose data caps on fiber or cable internet plans. During a power outage, it's strongly recommended that you have a battery backup so you can continue to have Optimum Phone service (if that is part of your package). Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. To avoid unauthorized access, youll still have to enter your password. Make sure there are no loose plugs and the outlets and circuit breakers are working. We strongly recommend that you upgrade to a more current browser. @OptimumHelp any update when service in Franklin borough will be restored? ^David. Some of the functionality and menus may not be available with this browser. All Rights Reserved. A tech has been out here every week. How do I find out if internet is down in my area? It's been over 3 hours. All rights reserved. To report an outage: Text OUT to 544487 (LIGHTS). 5 or 9-digit ZIP code. Optimum by Altice offers service in 17 states. Service Provider Awards 2020 Official Announcement and Methodology, Do Not Sell/Share My Personal Information, Limit the Use of My Sensitive Personal Information. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. View a map of over 1 million Optimum WiFi hotspots and easily search to find locations close to you. Problems in the last 24 hours in Nolensville, Tennessee. Try visiting the following official links: We'd be happy to assist you with any promotional issues. It can bottleneck download and upload speeds compared to pure fiber-optic connections, enabling the company to offer cheaper service at scale. Enter the phone number associated with the outage address. Remember User ID helps you log in without having to memorize your ID or look it up every time. Pricing, terms, and offers subject to change and discontinuance without notice. All trademarks and service marks are the property of their respective owners. @Optimum still refusing to provide a pro-rated refund for my two days of service, keeping my entire $257 monthly payment. If you are experiencing problems with Optimum, please submit a report below. If you have forgotten your security code, please call 800.956.4237. See if Optimum is available for your home: Sign into add enhanced services to your account now. Tips? If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment. You can use your own modem too if you prefer. This heat map shows where user-submitted problem reports are concentrated over the past 24 hours. See if Optimum is having an outage in The Bronx, Bronx County, New York or it's just you. . @OptimumHelp any update when service in Franklin borough will be restored? Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. *Accuracy not guaranteed. Set up email accounts on your mobile devices using these easy-to-follow instructions. We can't get your messages right now. Outage map User reports indicate no current problems at Suddenlink Suddenlink outage and reported problems map Suddenlink Communications offers television, broadband internet and phone service over the cable. Outage reports and issues in the past 15 days originated from: Tips? ^David, Hi there. See if Optimum is available for your home. Complain here: https://twitter.com/@OptimumHelp https://www.optimum.net/support/ are used by BROADBANDNOW only to describe products and services offered by each respective trademark holder. Please upgrade your browser and/or operating system to improve your user experience. Are you also affected? Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. 07860. . Invalid Optimum ID, please complete all fields. Reported outages on 22.02.2023: There were a total of 1 outages at Optimum (Cablevision). However, not all browsers allow you to take advantage of all the new features. Internet & TV . If service is not working on ALL of your TV's there may be an unreported outage in your area or there may be a problem with the cable wiring to your business. . {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Weston and Lost Creek. Money and Energy Savings for Your Business Overview, Community & Customer Experience/External Affairs Overview, Virginia's and Tennessee's External Affairs Managers, West Virginia's External Affairs Managers, Ohio and Marshall County Customer Information, Competitive Service Providers (CSP) Overview, Appalachian Power Electric Rates Overview, Programs & Offers to Help You Drive Electric, Electrification for Your Business Overview, Arkansas: "Arkansas Commercial/Industrial Price Options". program. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. What is going on ? @OptimumHelp Outage in Sylva, NC? It's been over 3 hours. Enter your ZIP code to get updates on your neighborhood. We will debit An outage is declared when the number of reports exceeds the baseline, represented by the red line. Problems in the last 24 hours in Weston, West Virginia. Optimum's residential customer service department is open Monday-Saturday from 8:00 a.m.-6:00 p.m. eastern time. It may take 3-5 minutes to reboot. With internet plans starting at $40 per month, Optimum offers download speeds up to 940 Mbps. View Optimum User Guides| Optimum Optimum Self-Installation and User Guides Find step-by-step instructions on how to set up and use your Internet, TV, and phone service. See if Optimum Fiber or Optimum Internet is available in your area: Check availability Speed & Reliability Experience fast, reliable connectivity - with up to 5 Gig Fiber Internet with 99.9% reliability and Optimum Mobile. If this fixes the problem, contact the software manufacturer to troubleshoot the software issue. Fiber speeds are symmetrical, whereas cable tends to have a much lower upload speed than download speed. Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. Visit the Xfinity website or the Xfinity My Account mobile app to see if Xfinity has an internet outage in your area. That enables cable companies like Optimum to provide internet service to a broad subscriber base without installing expensive fiber lines to every individual subscriber. To report an outage call 1-888-LIGHTSS (1-888-544-4877). If your phone number is registered to your Xfinity account, you can also text OUT to 266278 for internet outage updates. Whats going on? Please DM us here: https://t.co/bEPlExjAK3 and we can take a look for you. Invalid password, please complete all fields. 2014 - 2023 BroadbandNow | BroadbandNow is a registered trademark of Centerfield BBN View our outage map . Log in to check your outage status or search our outage map. Suddenlink outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Count to 5, then plug it back in. Optimum offers cable and fiber internet to more than 8.2 million people across the Northeast, with the most coverage in West Virginia, Arkansas, and Louisiana. @OptimumHelp internet outage in Bushwick (zip code 11206). We shed light on answers to common outage. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? display your award(s), Copy the Embed code and drop it into your site's HTML. In the last three months, how would you rate Optimum? Check the settings on important communication channels. Report Outage Online. Yes, I have to wait a week for a tech to get to me. Check optimum.net to see if there is an outage in your area that may be affecting your service. While Optimum does have an installation fee, Optimum tends to waive this installation fee for all customers who order online. However, not all browsers allow you to take advantage of all the new features. They refuse to return any of my $257 monthly payment despite me having cancelled service two days into the billing cycle. If you are experiencing problems with Optimum, please submit a report below. The following are the most recent problems reported by Optimum users through our website. LLC, Top 10 Fastest Internet Providers Nationwide, Select your award from the list below by year and category, Select a size that fits the section of your website where you intend People with access to Optimum Fiber will have fiber routed directly to their homes. If this does not fix the problem, there may be an unreported outage in your area or there may be a problem with the wiring to your business. Complain here: https://twitter.com/@OptimumHelp https://www.optimum.net/support/ Frustrations? Also don't post any of your personal information. Please help! to get started. Want a real-time outage update? All of the downloads are safe from the vendor's official website. Plus, Optimum makes installation free for customers when they order online. Check for reported outages CDC: https://emergency.cdc.gov/. Optimum by Altice offers internet service across 21 states with the greatest coverage in Texas, New York, and West Virginia. 2023 CSC Holdings, LLC. Now turn on your TV. Constant outages. @OptimumHelp the internet has been down in bushwick for over 5 hours! Outage Map User Guide Optimum provides this document as an overview of how to: By using the Optimum outage map, you'll be able to monitor outages affecting TV, Internet, and phone services and track the status of outage updates. Check current status and outage map. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Their equipment doesnt work half the time. Your account number can be found on your recent bill: FirstEnergy understands you depend on safe, reliable power to keep your home, family and business running. Make sure you haven't missed any payments on your account. See if Optimum is down or having service issues today 0 Reports in last 20 minutes Not Working For Me! If service is not working on all of your computers and you've recently changed or upgraded your firewall and/or antivirus software, disable them. Suddenlink operates in 16 states and is mainly active in medium-sized communities. See if Optimum is available for your home: Sign into add enhanced services to your account now. @OptimumHelp no service in truckee ca for 2 days. We always do our best to keep the lights on for the community, but sometimes outages occur. Breadcrumb. Earlier on Wednesday, at least 13,000 customers in New Jersey were affected by a major Optimum outage, according to the company's outage map.But in the evening, the company said the outage had . or call (844) 910-2593 Never Go Near a Downed Power Line, Even if You Think it's No Longer Carrying Electricity! Ive been patient. @Optimum still refusing to provide a pro-rated refund for my two days of service, keeping my entire $257 monthly payment. Its been a month. Find outage information for Xfinity Internet, TV, & phone services in your area. In the last three months, how would you rate Optimum? optimum.com/terms 2023 CSC Holdings, LLC. It is common for some problems to be reported throughout the day. If you have installed any software recently, make sure the installation is complete and restart your computer if necessary. All trademarks and service marks are the property of their respective owners. With Optimum FlexAbility, you can choose the internet speed, TV package, or data plan you want. To view personalized information about current outages in your area, please sign in with one of the following options. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming (under the Optimum West brand). Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. Power Outage. 4 steps to restore power See how we restore power in your area. Optimum WiFi hotspot. Check your internet connection by opening a web browser window. Realtime status of outages and problems with service providers. Please look into it. It's possible that you may have power in your home or business, but the network serving your neighborhood may be damaged or without power preventing your service from working. C[(EW]Hj>kjy,#Pyb-'sfDK[D-F^2M^x4Bwh6d+6.XDPEM[J2"qq&NRJ/7P!sm?=Zks|uwN6w75t]t}ik\QnUd2[tvSR'_W0:t.H |!)*-z!B?,$- k endstream endobj 740 0 obj <> endobj 741 0 obj <> endobj 742 0 obj <> endobj 743 0 obj <>stream Optimum WiFi hotspots are a network of over 1 million WiFi This can take a few minutes. During significant storms, we will share updates on our social media accounts. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming (under the Optimum West brand). Having problems? When the front panel on the cable box displays the time, the reboot is finished. Electrical power is needed to operate your . @optimum Optimum sucks. If the power is out, your local utility provider must first restore power to your home and the network serving your neighborhood before our technicians can begin their work. I also agree to the Terms and Conditions and Privacy Policy, which Optimum Outage Map, New York Sorry, no map Discussion Please don't call "support numbers" posted below most probably it's a scam. Optimum by Altice offers cable internet access. Please help! All rights reserved. All of the downloads are safe from the vendor's official website. Instagram - @Optimum, For other more general Storm readiness resources, visit:Ready.gov Pricing, terms, and offers subject to . Optimum offers both internet and mobile services. Get it fixed. @OptimumHelp I just received the worst customer service response after their scheduling error! Useful comments include a description of the problem, city and postal code. ^David. Yes, I have to wait a week for a tech to get to me. Optimum instead sends fiber into subscribers general area and uses coaxial lines for the last part of the data journey. . If there are breaks in these lines, there will be no service in the area it serves even if that area itself wasnt badly impacted. Assume all downed lines are energized and dangerous. Make sure to report and "downvote" such posts. Make sure your computer's software is up to date. Optimum is having issues since 05:00 AM EST. Now turn on your TV. Download the WiFi HotSpot Finder App. If the above tips do not fix the problem you can try rebooting the modem. Share them here. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. We can't get your messages right now. Please DM the account info (name/address/phone#) ^Mark https://t.co/bEPlExjAK3, Please DM us at any time and we can locate an update for your gift card. Having problems? If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network. Please DM the account info (name/address/phone#) ^Mark https://t.co/bEPlExjAK3, Please DM us at any time and we can locate an update for your gift card. Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. Unplug your equipment (i.e., your modem or Gateway) This may take 3-5 minutes. Help. By selecting Accept all, you consent to our use of Cookies. Get it fixed. Log into your online account to view a status update on a reported outage. Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage. Whats going on? Report a different problem Report a tree, light or possible power theft. One way to figure out which connection type is available is by looking at the upload speeds on the advertised plans. Try visiting the following official links: We'd be happy to assist you with any promotional issues. hotspot. If you have a cellular-enabled mobile device, go to optimum.net and sign in with your ID and password. Luckily, Optimum keeps its internet fees to a minimum since there are no data caps or contracts. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours. Hey @optimum internet been down all day since I woke up at 6am. With Automatic sign-in, you register your Report a Problem Full Outage Map Problems in the last 24 hours in Stamford, Connecticut Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area.