browse the lounges participating in DragonPass, Guide to the Priority Pass lounge program, First look: Perths new Aspire Lounge sets the bar sky high, American Express Membership Rewards Guide, Virgin Australia bonus point credit cards, Best Business Points-earning Credit Cards, American Airlines AAdvantage buy miles guide, Alaska Airlines Mileage Plan buy miles guide, United Airlines Mileage Plus buy miles guide, All Virgin Australia Velocity Frequent Flyer Guides, Loyalty Program Points Conversion Calculator, Use Frequent Flyer Points or a Paid Ticket Calculator. He shares his travels under, The dragonpass offer from Regis is still valid. You're going to be billed for an entire year. I would recommend that anyone considering using this company to think again! Absolute disregard for tenants. Aspire Lounges is taking over from The House and My Lounge spaces in those latter three international airports. Assistant Global Customer Service at Regus. You would have agreed to this by confirming you had read and agreed to the terms and conditions before your account started. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. please give me my refund." Both parties to a contract, it seems, should have a fair chance to get what they have been promised or to receive adequate compensation if they do not get what they have been promised. After they acknowledged that it was their system error they still charged me late fees for the time it took them to correct their error in the billing. * All prices shown are valid at the time of inquiry, based on 24-month contracts. You don't need enemies if you have Regus, they will threaten you "suspend services at the drop of a hat. We have since cancelled that card and the bank has told us that it will stop all attempts on its part if it tries to take more. I entered card for both. Subject - Membership cancellation Dear {Name of the Recipient}, First paragraph - It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. We would like to confirm that your concern is since been resolved as per the details shared with you. They will ignore your requests and continue to bill you. For example, if you sign up for a 12-month agreement to start on 15 March, we will bill you pro rata from 15 March to the end of that month, and then your 12-month agreement will run from 1 April until 31 March the following year. Cancellation Letter Template for Membership in PDF Format, Cancellation Letter Template for Membership in Word [Doc.] The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). This company is completely disorganized, and crooked. This is absolutely the wrong advice, but I've done it in the past and gotten them to do what I want. So, I would like to request you to cancel my membership with you kindly. The same goes for if you run out of free visits on the Classic or Preferential plans, and continue to access lounges yourself. Head of Customer Services. 279 Viverra. Not only they refuse to return my deposits they also threaten me with lawsuit It won't go in any direction! Move out, and move on. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. Michelle Spire I've had virtual office spaces before and have never encountered one that couldn't be cancelled in a reasonable amount of time! I have never experienced such horrible customer service! And, as I am moving to another state, it won't be possible for me to continue with the same. A Regus member`s ability to benefit from membership is compromised when Regus rents the same space to too many people. Sandra Melody At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Just drop in to a location of your choice whenever you need a place to work. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Deplorable behavior by Dr. Carrie Jaffe. If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. Its an automated process. What actually are you reasons? If payment is not received by the due date, we incur administration in managing your overdue account and, though we would like to avoid charging you for this, we will need to pass on a late fee to you. Share your photos and videos with others to prove the truth of your words. That price is per person per visit, but it seems like a guest does not actually have a membership themselves: Also worth noting that they do seem to have made a purchase authorisation on my card (29.03 at current exchange rates) via Stripe. I wish I never did business with this company. Company Name: Carrie Jaffe or Accurate Assessments of San Diego It is a scam. This will returned to you after seven days unless you visit a lounge and we are unable to charge your registered payment card, e.g. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. Verification can help ensure real people write reviews about real companies. Guide to the DragonPass lounge membership program. You fuzzed-out the membership number, but not the QR code (Which can be read to get the complete number). You can change your membership when its time to renew - just let us know. Im sorry if you felt the need to escalate this. Beautifully designed coworking spaces to help facilitate new connections. you pay $100 for membership for your first five months. It is IMPOSSIBLE to get them to stop charging. I look forward to receiving more information from you. Michelle Spire Then get in touch with our team to make your next move. Products used:I signed up for a virtual office space. Does anyone know how to get the GBP payment back? They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. Avoid any business with Regus - lots of hidden fees, customer service is horrible, they bill for everything without authorization, and last have been fighting for my retainer to be returned for over 30+ days. What Regus did: I have tried ending my service with Regus but they won't allow me to end. I am a small business and cannot afford any of this. 205 0 obj <>stream I had expected to be required to pay for 3 months through 2/28/22. Find another option. The app makes it easy for you to do business, allowing you to manage your account and bookings all in one place. I understand youre dissatisfied and I apologize if we did not provide the level of service that you expect and deserve from Regus. Global Customer Service at Regus. Today I haven't visited a Regus office in over two years yet the bills keep coming. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Lorraine Brule No customer service, no support, hang up phonecalls,, no email reaction So it seems that a lot of people end up with an extra three-month rent when they probably thought they were done with Regus. 370 resolved 164 unresolved File a complaint to Regus Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information Do you think the lease would end, with no consequences for Regus or the member? Here are the steps Hannah took to get out of her Regus contract: I can imagine that this is the question that anyone who is not a lawyer could ask themselves first. They shut down my location with 2-day notice and then cancelled my agreement retroactively. The temperatures in our office are 31 degrees and up everyday for the last few months. how to cancel regus membership/account? avoid all companies by IWG, Hi Mark, Im sorry if your renewal came as a surprise to you. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. We have sadly been with Regus since 2013. Kind regards, They got lots of 1) hidden fees and 2) extend the contract without your knowledge permission. Hi Josh, please give me my refund. I couldnt see your email address or Regus account reference in your message. And why wouldn't he, he is sub-contracted to sell office space. Have a question or issue with your current products and services? A centre closure can be a frustrating experience for customers and its something we try to avoid wherever possible. Work from a private office by the day or for 5, 10, or unlimited days a month. Once they sell you something that will be the end of you being treated as a valued customer. Also they thretaten u with debt collector and give all ur personal data for them. 180 0 obj <> endobj Unfortunately, it becomes evident to any Regus customer, particularly any short-duration customer with an eye on cost, that the company exists to extort its customers. I found someone. Not sure if I can change the currency in the app. This is not the case. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. I understand and appreciate that youre disappointed, and would really like to help. What the heck? As you can see from your statement of account, available online (e.g. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. Meet in any city. The reps refuse to escalate blatant misconduct on their part to their management. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. Blue membership is free and includes only the discounts. I signed a virtual office agreement only 2 days ago and after finding out i will have to pay 2 months in advance. Hi Shannon, To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Scam company. Other than your monthly virtual office fees you were charged for mail forwarding, I apologize that this preference was not removed by your centre team before the charge was raised but it was immediately credited back to your account at the request of your centre team. I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come.I would like you to please confirm the receipt of the letter and the cancellation. This company is a massive scam, Tip for consumers:This company is a scam with zero integrity. We receive great feedback about the service we provide and Im sorry if you feel we havent met your expectations. Its nonsense in most cases and one should be able to continue with an office space. For most Australian readers, wed hazard a guess that DragonPass will not be very useful for you right now. My experience working with Regus reflects the title of OP`s story: I would never sign a contract with them again, even if they nominally had the office space I needed. Such companies should not exist. Build an instant presence wherever you need to be, at prime business locations. This article was previously written by Matt Moffit. is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. Don't be fooled by that. Please note that the Member Services department is open Monday through Friday from 9 am - 6pm, EST. But what`s hard to find is someone who has actually figured out how to do something about it how to get out of an unwanted Regus contract. Access our extensive global network of business lounges, coworking areas, or office spaces. Regus Luton have a very devious way to prevent full deposit return. And while that hasn`t happened here, the fact is that unilateral treaties like this seem to make it possible. Could you please email me at lorraine.brule@regus.com with your company name and/or account reference (as displayed on your invoice)? The complaint has been investigated and resolved to the customer's satisfaction. And, therefore continuing the membership is not possible anymore. Regus appears unwilling to make these same accommodations. But when you have a question or a problem, go open a help ticket, and wait and nothing gets fixed. Pricing and eligibility depends on the lounge operator. French has been your invoice and communication language since day one but Ive just updated it to English for you. I have been charged for coffee and tea on a monthly basis, even though the coffee and tea machines are not free. Since then, they've continuously sent me harassing emails, threaten me with debt collection, and even a lawsuit. From,Davis Patrick546 Sociosqu Rd.Bethlehem Utah 4533(939) 343-4534, To,Joan Romero45345 Lacinia AvenueIdaho Falls Ohio 19253. Please note that depending on your email provider it may take a few minutes . Man, that would be dirty. Questions and answers about starting, owning, and growing a small business only. Is that price point per person? Some of the staff that work the front offices are nice but the good ones leave quickly. Remember that I need to escalate this and if I escalate this it will not be approved.". Thank you, Lorraine Brule Global Customer Service at Regus, THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. Avoid at all costs. The payments have since been sent to . Nice offices and friendly people. They are thieves and scammers! You will not be able to engage with anyone capable of resolving dispute or concerns. They have absolutely no live customer service representative who you can discuss your billing issue with and if you try and cancel, they demand the remainder payment length of your contract. hb```a`` Case reference number: C-6953809-Z0V3 We ask all our customers to add an automated payment method to their account. same goes with debt collector from malaysia that emailed me abt 3 months ago. Services are billed automatically depending on the customers preference. Coffee/Tea - $35 per month If you wish to cancel your reservation, please see our policies: 1-10 people: Full refund in case of cancellation 5 days or more in advance. This answer was rated: . Gain trust and grow your business with customer reviews. Open the Amazon Prime cancellation page. There is absolutely zero opportunity to engage with the corporate infrastructure. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. You can only revoke a membership attached to an active class. I wonder if its to verify the card or if they are pre-charging me for the first lounge entry. {Contact Details}. Dear Ms/Mr {Name of the Recipient}, I have offered all kinds of mitigation but in all that time no one has come back with a firm proposal. think about how low this company is. I sincerely apologise if you have experienced billing errors. Find out how we combat fake reviews. Has anyone successfully gotten out of a lease with regus? Please log on to your online account and check that your phone number and email address are correct. We also expect DragonPass members will be able to access the new Aspire Lounges located in Perth, as well as later in Sydney, Melbourne and Brisbane. She advised me to consult the Agreement, which I did. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. We found a responsible person where we inform her about the problem. The center itself have no problem and sales are nice before you join. Our invoices are payable no later than on the 15th day of the month. Due to covid, my business is shifting almost solely to an online service and I no longer need the office. I signed up on a June 13, 2021, and I asked to cancel agreement on July 19, 2021. Absolutely unacceptable behavior. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. We have a team of specialists available 24/7 to help you find the best solution for your business. We understand that you'd have appreciated greater notice. Your days must be used within the month they are allocated. Assistant Global Customer Service at Regus. 2.3. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I cannot stress enough the lack of professionalism and poor service. We offer a number of different membership options. You'll motivate your team to create a great working environment to ensure customer satisfaction and retention. Turned up at 450 Bath Road, Heathrow. Build your presence fast, anywhere in the world. Hi Vladyslav, Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. ComplaintsBoard.com is a leading complaint resolution website on the Internet. If you don't reply to that email you get locked into a contract. endstream endobj 181 0 obj <>/Metadata 24 0 R/PageLayout/OneColumn/Pages 178 0 R/StructTreeRoot 39 0 R/Type/Catalog>> endobj 182 0 obj <>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 183 0 obj <>stream Required fields are marked *. Hi Hongxu, I have been renting an office space at Regus in Kings Hill for over 12m now. Professional rooms for your next training session, interview, or pitch, wherever you need it. the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come. We have received good reviews about our website and online app which allows our customers to purchase our products and access their accounts on the go.