The daily rental fee provides each dog its own water supply. Airbnb . Rain checks will be valid for one-day admission on any operating day in the current operating season. There was lots of hand sanitizer offered and cleaning of the actual ride. COVID-19 | USAGov Disability license plate or hang tag must be visible. Guest should call 1-800-DOLLYWOOD to discuss specific options. Please see our. Individual rain checks will be given when one-day admission tickets are presented at the Groups Booth. Smoking is strictly forbidden on all rides, queue lines, indoor theaters, attractions, shops and restaurants. Doug Lederman. Dollywood is happy to accommodate guests with mobility needs. Track Your Return. A Calming Room has been created for the purpose of helping our Guests with special needs who may have a sensory overload while visiting us at Dollywood and Dollywoods Splash Country. Walk, dont run. Taking advantage of our Centralized Measuring service early in the day can help you and your family avoid the disappointment and frustration of waiting in line only to discover your little ones arent tall enough to ride. Just download the Dollywood mobile app for iOS or Android. Enhance your visit! The safety and wellbeing of our hosts and guests remains our top priority and we will continue to monitor the situation closely. Updated as of July 25, 2022. Guests must move about the Property in an orderly manner, remain attentive to their surroundings, and walk rather than run. Be attentive to your surroundings. There is no need to call with changes to park admission only reservations until your count is final. Strollers (single and double), wheelchairs and electronic convenience vehicles (ECVs) are available day of visit, first come, first served. We are possibly coming back at Christmas time, but we will DEFINITELY not be coming here. You can also view frequently asked questions pages for more answers. That is a common issue that we have seen. Smoky Mountain weather is very unpredictable. Is there enough for my children to do during our visit at Dollywood, or should we wait until theyre older? Tickets must be unused and not expired within 90 days of purchase. "I polled our Contact Center hosts who take guest calls to put together a helpful Q&A for you. Dollywood Reservations during COVID - Pigeon Forge Forum During these times we invite you to visit indoor attractions, shops or restaurants until the severe weather passes. . A host will measure your child and given a color-coded wristband which helps you and your children quickly identify which rides he or she is tall enough to ride. However, some AAA chapters have opted to sell Dollywood and Dollywood's Splash Country tickets. Please see our Entertainment section for more information. If you need to return an online purchase, please use our mail-in process. In particular, for most consumer contracts, the CMA would expect a consumer to be offered a full refund where: a business has cancelled a contract without providing any of the promised goods or . Please call 865-428-9553 or see our Auditions page for more information. DollywoodYes. Group Frequently Asked Questions | Dollywood Parks & Resorts Due to the nature of some attractions, service animals may not be permitted to ride or enter certain attractions. The theme park in Pigeon Forge notified the Tennessee Department of Labor and Workforce Development of the layoffs in . The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Restrooms with nursing stations are found in Country Fair, Jukebox Junction, Market Square, The Village and Craftman's Valley near the Woodcarving Shop. Dollywood refunds - Pigeon Forge Forum - Tripadvisor On Feb. 26, StubHub's general counsel was hailing the company's . After linking, purchasing or renewing your Pass from within your online account is simple! Rain Checks are distributed at the Ticket Annex, Guest Services and any one-day ticket window and are valid until the end of the season. The Robert F. Thomas Chapel was shored up in spots, received a new cedar-shingle roof and had its entrance/exit ramp widened. THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. Dollywood: Hours, Location, Rides, Prices and Ticket Information With the new "reservation" system in place, I am a bit worried about locking. A valid photo ID is required to be presented at time of all credit card purchases. If you would like to eat elsewhere or must leave for any reason during the day, remember to get your hand stamped and keep your admission ticket, then you can return later that same day. Cell phones and other devices should not be brought aboard any attraction. Be sure to double-check operating hours before your trip. So, it might be a good idea for Dollywood to consider updating their policy to do the same. Reservations including reserved group meals and Dolly Parton's Stampede/Pirates Voyage combos must be paid 2 weeks in advance. Our Ride Accessibility Center is available to serve our guests who have an accessibility need and would like to enter an attraction through the accessibility entrance. Since the onset of the pandemic, we have closely monitored and assessed virus rates, public health recommendations, regulatory requirements, and agency guidance to inform and implement our safety protocols. On some rides, other group members may be allowed to ride again for the second half of the swap. After the Parent Swap, Guests will exit with other riders. If and when available, Herschend personnel, pursuant to the rules and policies of the applicable Property, will assist you with kennel accommodations for service animals in cases where they are not permitted to enter rides or attractions. Dollywood Tickets at a Special Price - Student Life While all rides and shows are still FREE with your paid admission, TimeSaver helps you maximize your visit so you can spend less time waiting in line. Check refunds may take up to 15 business days. Dolly Parton's Dollywood Parks and Resorts announced Wednesday that it will reopen its properties . Excessively torn clothing is not permitted. Play Safe | Dollywood Parks & Resorts During storms, re-opening will be based on when the weather has moved away from the park. In the event of occasional inclement weather, we may need to close some or all of our rides. Subscribe to our newsletter, special offers and promotional emails. Glass containers (other than baby food containers). We cannot honor out of state tax exempt forms. Complimentary transportation is provided to the front gate via parking lot trams from designated tram stops (Dollywood theme park only). At this time, masking is optional for employees and guests, regardless of vaccination status.The safety and wellbeing of our hosts and guests remains our top priority and we will continue to monitor the situation closely. Family restrooms featuring their own private entrance are located in Country Fair, Owens Farm, Wilderness Pass and Showstreet. Dollywood's Baby Care Center located in Showstreet offers a private feeding and diapering facility. You will need your Season Pass ID and the phone number associated with your pass.To purchase a new pass:Go to the Season Passes page on dollywood.com. Apologies for this! Use designated walkways throughout the park. Guests at the Properties or any Herschend Activity must comply with all posted signs and all instructions from Herschend personnel whether related to Property operations, rules, procedures, health and safety requirements, or otherwise. Restrooms with vending facilities are in Rivertown Junction, Craftsman's Valley, Country Fair and Jukebox Junction. If you are having an authorization issue on your payment for your renewal, please check the zip code on the billing address within the checkout page. Dollywood is in Pigeon Forge, just 25 miles from the Great Smoky Mountains National Park, and many of its attractions draw from the region's rich heritage. All tax rates are subject to change without notice. Social distancing guidelines will limit the capacity of the parks . Weapons of any type, including without limitation, firearms, ammunition, tasers, pepper spray, mace, and knives (with a blade longer than 3.5 inches), any item designed to be utilized as a weapon, and any item that appears to be either of the foregoing. Dollywood: Consistent Covid Policy please - See 18,438 traveler reviews, 6,604 candid photos, and great deals for Pigeon Forge, TN, at Tripadvisor. During the colder months, closures are based on temperature. Groups eligible for tax exempt status will not be charged 9.75% TN state sales tax. And for new and existing bookings created by Jan. 31 for any sailing . Good Question . Dollywood Theme Park | Frequently Asked Questions The parks employees will still be required to wear masks at all times on the property. 2700 Dollywood Parks Blvd.Pigeon Forge, TN 378631-800-DOLLYWOOD, 2525 DreamMore WayPigeon Forge, TN 37863Reservations: 1-800-DOLLYWOOD (Option 2)Resort Front Desk: 865-365-1900. Online Technical Support. Once within your My Dollywood Account, scroll down to the Passes module on the account overview page and click/tap on "Renew Passes". Please ask any host for assistance. Dollywood Reservations during COVID - Pigeon Forge Forum On some rides, other group members may be allowed to ride again for the second half of the swap. After the Parent Swap, guests will exit with other riders. To help struggling taxpayers affected by the COVID-19 pandemic, the IRS issued Notice 2022-36 PDF, which provides penalty relief to most people and businesses who file certain 2019 or 2020 returns late.The IRS is also taking an additional step to help those who paid these penalties already. 2. Staying well hydrated is an important part of a fun day, so we offer complimentary cups of water at all park food outlets, all you have to do is ask. Maps are also available at Dollywood and Dollywood's Splash Country just inside the main entrance of the parks. More about Returns. The day we were there they reached capacity early so it was fairly crowded which perhaps added to the problem. Published on March 15, 2021. Returns and refunds are a part of doing business online. This program is easy; heres how it works: The entire group enters through the regular guest line where the ride Host will explain and facilitate the Parent Swap. (Strollers and/or loose articles are not permitted.) When will Dollywood reopen after coronavirus pandemic? Please note that changes may occur at any time, based on available public health information. Dollywood: Best part was leaving with a full refund - See 18,438 traveler reviews, 6,604 candid photos, and great deals for Pigeon Forge, TN, at Tripadvisor. The Dollywood Emporium, Gazebo Gifts, Mine Shaft, Ranger Supplies, Temple's Mercantile and Hillside General Store have an assortment of over-the-counter medications, sunscreen, bandages and other items that might come in handy. Please visit the Account Overview page. Tickets are not required for Dollywood shows (with the exception of special concerts). dogs). We value your safety. . We're here to help; below, we've highlighted a few of the most common questions about visiting the park, along with easy-to-understand answers. Please see ourGroupssection for more information. Dollywood and Coronavirus: Everything You Need to Know - Smoky Mountains This transaction must be made on the day of your visit before leaving the Park. Available on a first-come first-serve basis. Groups refunds will be given on returned, unused admission tickets or cash value meal vouchers providing that your number adjustment does not cause you to drop below 15 paid admissions/meal vouchers. Enter the park through designated entrances during operating hours only. Pets are not permitted. There are multiple reasons for this but contact us if you would like to renew that pass. Terms & Conditions for Dolly Parton's Stampede Website They are closed on Tuesday and Thursday and not sure how staffed the call center will be those days. . Return Costs. Check the Status of Your Refund. Dollywood temporarily closes its gates again after hitting COVID-19 I am sorely disappointed in Dollywood and their staff. The use of illegal drugs is prohibited at the Property and at all times during participation in any Herschend Activity. Check refunds may take up to 15 business days. A decrease in numbers may reduce the number of comp admissions/meal vouchers to which your group is entitled. and . Coronavirus Tax Relief - IRS tax forms There are certain items that must be returned . 2700 Dollywood Parks Blvd. Upon such revocation or confiscation, the applicable Ticket holder present on any of the Properties or participating in any Herschend Activities (each a Guest) and all members of their party shall have no right to remain in, on, or about the Property. "We have been following the coronavirus crisis very closely and based on developments within the last 24 hours and in consultation with the State of Tennessee, we are going to delay our season opening until March 28," Craig . Rocky Top Mountain Coaster Admission Ticket Paula Deen's Lumberjack Feud Show Admission Dolly Parton's Stampede Dinner Attraction, Dollywood's Splash Country Water Adventure Park. Coronavirus (COVID-19): Cancellation and refund updates Enter the park through designated entrances during operating hours only. Illegal drugs of any kind (including prescription drugs not properly prescribed by a health professional). Excused Murdaugh juror left a dozen eggs in jury room. According to the companys website,on April 12, masks were made optional in outdoor areas of the park where social distancingis in place. Depending on the time of year, some days at Dollywood can be less crowded than others. Facepaint that completely covers the face or alters the identity of the Guest is not permitted. Dollywood reopens during coronavirus pandemic with new safety measures We stood in line for at least half an hour behind a large family who did not wear masks. 11 Changes You'll See at Dollywood in 2020 - Coaster101 Season Passesare your best value if visiting more than one time during the season. Pigeon Forge, TN 37863 1 . Operating hours of Properties are subject to change without notice and without liability to Herschend. You agree to comply with all the applicable rules, policies, terms and conditions ("Event Rules") for each Event. There were also multiple markings on the floor regarding safe distances. Dollywood season pass refunds available on case by case basis - WBIR.com Most of the staff also returned to the park to resume their previous roles and some new ones . Additionally, Dollywood's DreamMore Resort and Spa guests receive a complimentary TimeSaver for each day they visit Dollywood. Also, the name on the photo ID must match the name on the credit card. At Dollywood's Splash Country, look for Centralized Measuring on the left before you cross the first bridge. Children 12 years old and younger must be accompanied by a chaperone 16 years old or older. Visa, MasterCard, Discover, American Express, organizational checks & cash. Best part was leaving with a full refund - Review of Dollywood, Pigeon The coded wristbands correspond to the color-coded information displayed on signs at each ride in the Park. Dollywood, originally scheduled to hold its . If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Passholders are required to have aMy Dollywood Accountwhen purchasing online. Dollywood's Splash CountryDollywood's Splash Country's Calming Area is a private, gated environment with natural surroundings, rocking chairs, therapy balls, a chalk board and a weighted lap pad.To gain access to this area when you visit the park, stop by Splash & Dash, the Hospitality Booth, or the Safety Office and a Host will assist you. VisitDollywood's page,Dollywood's Splash Country pageorDollywood's Destination Map. Standard parking fees apply. We understand that rain can . Dollywoods Splash County's easy-to-use TimeSaver H2O line management system lets you avoid long lines at select rides. Consistent Covid Policy please - Review of Dollywood, Pigeon Forge, TN Costume masks. The shows were not open which I was a little disppointed as they could have done tickets for the show & still provide social distancing. Commercial photography/videography must be approved in advance by Dollywoods Public Relations Team and approved vendors must be escorted throughout the shoot. The wristband helps you and your children quickly identify which rides he or she is tall enough to ride, based on the minimum height requirements established by the ride manufacturers to ensure Guest safety. These lockers are a one-time fee of $10 for the day. A Dollywood Host will provide you with detailed information about our rider requirements to help you make well-informed decisions to safely, comfortably and conveniently experience our rides. Why Is Getting a Refund From an Online Travel Agency So Hard? With a My Dollywood Account, you will be able to easily access your Season Pass and perks like Bring-A-Friend tickets and exclusive discounts. The wristbands correspond to the color-coded information displayed on signs at each ride. Dollywood postpones opening over coronavirus concerns Theater seating is on a first-come, first-served basis, so planning ahead can be helpful. Dollywood set for June reopening with coronavirus measures ], we will extend our returns policy from 60 days to 90 days from purchase date, to allow flexibility for our customers choosing to return products. One adult waits with the child in a secure area (i.e., behind the loading gate or the ride exit gate; a Dollywood Host will direct you to the appropriate location.) If you smoke, please utilize the many designated smoking areas indicated on the Guide Map. Masks will still be required in indoor areas,inticketing areas, at park entry, in lines, on rides and trams, and in congested outdoor areas. We are unable to make exceptions. Dollywood reserves the right to ban such individuals from future admission to all or any of its Properties or from participation in any Herschend Family Entertainment Activities. This length of time in line with no one being reminded to wear a mask was not acceptable. Please call (888) 428-6789 before returning tickets for assistance on your groups refund. These Terms are subject to change by Herschend without prior notice at any time, in our sole discretion. COVID-19 policies. The park is only allowed at half capacity. Watch where you are walking. There are three different levels of TimeSaver H2O. COVID-19 unemployment benefits can help employees, gig workers, and self-employed people whose jobs have been affected by the coronavirus pandemic. Dollywood said it is providing refunds on a case-by-case basis within 30 days of the request. Dollywood and Dollywood's Splash Country tickets include all rides, shows (except special ticketed events), museums, crafts and other attractions (except for our paid games). This allows you to park your RV in our "Permit Parking" lot. Country music legend and philanthropist Dolly Partons amusement park, Dollywood, updated its COVID-19 restrictions this week. For owners who really want to pamper their pooch, four cottages are available, or smaller kennels are available. You can view height requirements on each ride page on the website. DollywoodDollywood's Calming Room is a quiet, relaxing environment where the Guest and his/her family can feel safe and at ease.The room is equipped with sensory items such as a weighted blanket, fiber optic strands and a teepee. Dollywood is pleased to offer a variety of parking options based on our guests' needs. Let us answer your questions about what you can expect! Dollywood is a magical place, but a fair amount of effort can go into planning even a brief visit to this beloved theme park.From dining to strollers, the logistics may seem hopelessly confusing to the uninitiated. Doggywood is constructed in the style of a rustic Smoky Mountain cabin. As Dollywood's and Dollywood's Splash Country's schedules vary greatly, please check theOperating Calendarfor specific operating dates and hours. Andrea Romano. But that ended after just a few months in March 2020 and now the company's default COVID refund policy is whatever terms you book under. The park will reopen to the general public on Wednesday with limited capacity and mask regulations. PIGEON FORGE, Tenn. (WTVF) Dollywood announced it will no longer require reservations for guests to visit its parks. Then, identify any shows that you wish to see, locate the appropriate theater, and plan your day accordingly. Dollywood Just Opened for 2021 - Here's What to Expect - Travel Canceling A Trip For COVID And Need A Refund? An Expert Says Travel After your day on park, should you need minor assistance with your vehicle, call 865.428.9463 for Dollywoods Courtesy Vehicle Assistance. To prevent your device from making unintended 911 calls, please turn it off or enable airplane mode. Groups refunds will be given in the same manner that payment was made. Dollywood is pleased to offer both Daily and All Season Refill Souvenir mugs. After careful consideration of park policies across the nation, consultation with health and safety experts and much consideration of the welfare of our guests and employees alike, we are unable to allow coolers, food or drinks into Dollywood or Dollywood's Splash Country. Preferred Parking is also available for $30. Australian producers and promoters have made significant changes to their box office policies since 2020 . Otherwise, your groups refund will be adjusted accordingly. Famous Tennessee resort and theme park will welcome guests in June with COVID-19 safety measures. DollywoodPlease visit theLost and Found Pageto file a lost item claim. For cruises departing through April, passengers can cancel up to 61 days before sailing for a full refund, including fees. Dollywood has taken several steps to keep guests safe during the COVID-19 pandemic, including: Requiring masks to be worn while at the park for guests 2 or older. From there you can click/tap "View" for your digital ticket pass. Without a reservation, all kennels at Doggywood will be offered on a first-come, first-served basis. Customers might be unsatisfied with their order for a number of reasonsit arrived damaged, they ordered the wrong size, or it simply didn't meet their expectations. Any other items that Property personnel determines, in its discretion, to be suspicious or potentially harmful, unsafe or disruptive. . Dollywood has . Under their flexible booking policies, the Hilton and Marriott often let guests cancel 24 hours before their arrival. Guests may not cross any fences, chains, ropes, landscape areas, or other barriers. Plus, learn more about TimeSaver and how you can enjoy More Time, Less Wait! Social distancing. I would time your call to their opening time which this week is 10:00 am EDT (GMT - 4) on Wednesday, Friday, Saturday and Sunday. You should obtain an up-to-the-minute weather report prior to your visit. This is by far the most important change of 2020, one that necessitates more planning on guests' end. Dollywood is happy to publish wait times for its most popular rides so you can spend less time in line and more time creating memories. Click herefor a complete listing of rides available to TimeSaver H2O users. Explosives of any kind, including fireworks and water grenades (whether metal or plastic). Special events, concerts, ticketed attractions, certain games, and parking may require a separate ticket. Standard parking is $20 per car or $25 for oversize vehicles like RVs. Yes. Children can ride if they meet both the minimum height requirement and additional rider requirements as established by the ride's manufacturer to ensure Guest safety. More information can be found at the link below. Your email address will be validated and you will be asked for additional information to continue with your purchasing. Since the onset of the pandemic, we have closely monitored and assessed virus rates, public health recommendations, regulatory requirements, and agency guidance to inform and implement our safety protocols. 1. PIGEON FORGE, Tenn. One of the country's most popular amusement parks was not immune to the coronavirus pandemic. Groups must make reservations at least 2 weeks in advance in order to receive one (1) complimentary ticket per fifteen (15) paid. Financial Assistance for Food, Housing, and Bills. What you need to know about Dollywood's phased reopening Respect each other as well as our employees; verbal abuse of other guests or our employees will not be tolerated. This means you can rent and float from locker to locker without having to pay for each new locker.All lockers are sold on a first come, first serve basis. DollywoodATMs are located in the Dollywood Emporium, near the one-day ticket windows, in Rivertown Junction at the Mountain Laurel HOME, in the Village at Temple's Warehouse & Mercantile, in Country Fair near Skeeball and in Wilderness Pass across from Wilderness Pass Plaza. Dollywood says it will not ask for proof of vaccination - WKYT During the Christmas season, weekdays are your best bet. I was disappointed that more enforcement of their Covid safety protocols was not visible. Then when you are finished enjoying the Park, proceed to the Dollywood Emporium to the Package Pickup counter where your item(s) will be waiting!Package Pickup is offered on purchases made prior to two hours before Park closing.