Quality of Delivery Administrator Role (1), interview process at Care Quality Commission. Furthermore, the guidance fully explains the principles behind the inspection process, the elements that the inspection team will focus on, and how they arrive at their judgements. Which means goodbye to sleepless nights. What We Offer. Also was asked who your stakeholders would be, even though I mentioned some key ones in the presentation they wanted to know more! However, in practice the interview can be as short as half an hour and typically lasts an hour.The interview is not a test. On-site inspection . "Tell us about an improvement you made at work" or "How do you know you . Currently, registered managers need to be suitably qualified and competent persons to be in charge of delivering GP and dental services. Aenean et vulputate leo. the interview process was in three parts. It can be a cause for much anxiety but the CQC fit and proper person interview need not be the significant hurdle it seems in your dream to become a registered manager. Know your hot-spot areas. Anonymous Interview Candidate in London, England, I applied online. Using the Adult Social Care Workforce Data Set (ASC-WDS) is a great way to manage your records all in one place. Perhaps unsurprisingly, despite presentations trying to persuade staff in lower grades that this new role has a development path to be come an inspector for those who want it, not enough people applied by the first cut off date and so this was extended from December until after Christmas, meaning I didn't know if I'd passed the sift for a few weeks after I'd expected to. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Experience in the care sector is important, however this does not need to be decades long. Ensure staff have good stories to tell ahead of the visit. You make all things work together for my good. There was no specific feedback on the individual questions and I had to query with Recruitment if that was all the response. CQC Inspection Checklist. Read how credentially has helped real healthcare organisations with credentialing and compliance. This 1-hour virtual learning module is aimed at new managers, new services and others wishing to understand the CQC inspection process. These inspections may be: The CQC will begin an inspection by addressing five Key Questions relating to the service under review. For example, the inspection team might look at how risks are identified and managed to help them understand whether a service is safe. Ensure that you have completed the must and should do actions from the last inspection. The list is almost endless. Scandals about poor quality care have been attributed, in part, to regulatory failure and put the health and social care sector under significant scrutiny. Help with CQC fit person interview. The cookies is used to store the user consent for the cookies in the category "Necessary". Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Find out more or enjoy a FREE trial of our CQC management system to see how QCS can help you save time, stay compliant and improve standards: Register for a free trial here: www.qcs.co.uk, Or Call one of our Compliance Advisors now on 0207 138 3078 or email: [emailprotected], Registration under the Health and Social Care Act 2008, Guide to the application process - Guidance for new registered managers, URL:http://www.cqc.org.uk/content/step-step-guide-applying-new-registered-manager, Step-by-step guide to applying as a new registered manager, Strengthening corporate accountability in health and social care: A consultation, URL:https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/210734/Corporate_accountability.pdf. For more information on how these cookies work, please see our Cookies Policy. The Fundamental Standards ensure compliance with the following two pieces of legislation: Regulation 7focuses on the requirements of a registered manager this is what the CQC are trying to access throughout the registration process. 10. Fusce elementum nisi purus, in malesuada nisi tincidunt sed. Do they have a common voice? For some it has led to the perception that the regulatory process and activities such as registration and inspections are going to be more difficult to navigate. Suspendisse tincidunt mauris ligula, et dictum diam molestie sit amet. A shame really that they are prepared to waste the time of external candidates when they could just have initially advertised the job internally. I was asked a series of lengthy competency based questions, all ok. From the outset, I was not asked anything about myself, my career history or why I wanted to work for CQC. As an example, when an NHS Trust is being inspected, the inspection team can have up to 50 members, including clinical and other experts, services users and lay people. Wasnt offered the role but I dont know why. What questions will be asked? tell me about a time where you had to change your plans due to a high priority. Easy, contact Credentially to find out more. Registered company no. Interview consisted of one competency based interview to last 45 mins. This cookie is set by GDPR Cookie Consent plugin. Cras dignissim, risus in accumsan consectetur, orci urna efficitur nulla, at aliquam ante velit a lorem. recruitment, training, medicines management, controlled drugs, cold chain, infection control, disposal of clinical waste, single use of instruments have all policies at hand, either in paper or online format (they are happy to read from a screen), Samples of meeting minutes (staff meeting, clinical meeting, PPG meeting), Evidence GPs and Nurses are up to date with their appraisal/revalidation, and that you have verified their registration status on the GMCand NMC registers (including the GP partners), Evidence staff who requires DBS checks have had them, and risk assessments for those staff you have opted not to do a DBS check on. This article provides a quick overview of these standards and KLOE. that all daily requirements are met in an environment where the . Responsive? Monday to Friday 9:00am - 5:00pm, Got a question? I got an Interview on the 8th of December 2022 at 10.30am with Daniel and Rachel, and I first do the job application and then here comes a interview after that I will see if they will call me if I got the job or not. Help me to trust you as I go to my interview. The interview is not a formal inspection, but the interviewer may well ask to see: Remember you can always call meat the LMC to ask for help and guidance in this and all matters CQC on 0116 296 2950 or email us on enquiries@llrlmc.co.uk. Very difficult to get information on the role. London Office Read best practices on hiring, onboarding and compliance in the healthcare industry. Make sure it is in date! They use predetermined Outcome Measures to analyse whether an organisation meets those standards, and will require documentary evidence to demonstrate whether these outcomes are being met.. Aenean et vulputate leo. prepare a welcome pack for the inspectors, including the staff rota for the day and lead names on particular areas, eg infection control, cleanliness and safeguarding. Was not offered the job and am convinced it went internally. Information and Involvement. 3. As a registered manager you have joint legal liability with the registered provider for the quality and safety of the services provided. If your ASC-WDS account is up to date, youll be able to find all this information in one place. 26 October 2021. As they had a large number of people applicants I didn't receive my outcome for a fortnight. This interview was for a brand new post within CQC. Whats more, youll have peace of mind, knowing that your processes are not only robust, but CQC compliant. Any reasonable adjustments for interview. CQC Compliance Limited, Woodhouse, Church Lane, Aldford, Chester, CH3 6JD . Contacted by the HR dept. Online application form focussing on employment history and a personal statement. If the hearing outcome is unsatisfactory it is possible to appeal against the resulting Notice of Decision to the First-tier Tribunal. It sounds like youve got a grip on things, but did you know you can automate compliance and credentialing to further improve processes and impress CQC? Prepare for the interview. They may look in cupboards and fridges, so make sure thermometers and temperature logs are in situ and working. Felt like they just wanted it to be over and done with. Such scenarios allow you to bring different elements of your training, knowledge and experience together. Do you think there is there a link between staffing and the ability to deliver safe, effective services? The CQC is likely to adapt the questions they ask ID to bring on the day (passport/driving licence). CQC may quote 2-3 hours for a fit person interview. window.onload = function() { Calendly.initBadgeWidget({ url: 'https://calendly.com/cqccompliance', text: 'Book a Call', color: '#212d56', textColor: '#ffffff', branding: false }); }. The cookie is used to store the user consent for the cookies in the category "Performance". Flexible working; Generous pay package; Car allowance ; Paid millage at 45p per mile Q1. tell me about a time where you had to analyse data to make a decision? Wondering how much other senior medical billers are making in other states? I interviewed at Care Quality Commission (Stratford, England) in Nov 2021. Interview with Dr Kit Latham: 'How Credentially can support your Covid vaccination rollout.'. We will support all aspects of your CQC registration application. Ut scelerisque neque nisl, eget commodo lectus pretium non. Learn more about this module. Your Fit Person CQC Interview questions will focus on your service, personal background and how you will comply with the regulations. The mock interviewer can help give you notes on improving your answers or digging more in-depth for certain questions. Applicants may be in the process of working towards the qualification rather than already holding it. The data we collect in ASC-WDS can also help you complete your Provider Information Return (PIR). All staff should work together to prepare for an inspection by discussing any adverse events that have happened in the past 12 months, reviewing the action taken and generating ideas for improvement. That was not the case here. Contact our team by emailing us at Have information ready for directors, senior leaders and other colleagues to be interviewed on the important, up-to-date facts and figures about your trust. If you agree, CQC use the information as part of their suite of intelligence to help inform their smarter monitoring approach. Expect to be asked questions on such matters. . Prepare ideas on how you performed in these projects and how you will apply what you learned. What does this mean to you. Well-led key lines of enquiry (KLoE). The cookie is used to store the user consent for the cookies in the category "Analytics". Is all your documentation regularly kept up to date? Why is it important for this role. 6. In the meantime, you will also be asked for some information . Whatever the outcome, I know that you are still working for my good and your glory. Showing the mindmap and resources that I have put together for my CQC interview. . February 12, 2011 chellemaca Leave a comment Go to comments. The interview process The is a two-stage interview process via MS Teams with the first interview chaired by the Head of Operations, which you will be required to prepare a presentation and the second stage chaired by a senior manager and Director. 0333 405 33 33, http://www.cqc.org.uk/content/step-step-guide-applying-new-registered-manager, https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/210734/Corporate_accountability.pdf, Welsh Care Inspectorate Management System, Specialised Support for New Care Agencies. This half-day online seminar is for services preparing for their CQC inspection. Download Free Template. Please confirm if you consent to the use of non-essential cookies on this website.Please note that performance cookies will be set only if you accept all cookies. A guide to interview preparation for employers; Best way to schedule an interview . It is unrealistic to expect every candidate for registered manager to know every detail of the CQC compliance requirement inside out. Identifying a person who can introduce the inspector to patients and staff, and for Didn't make me feel at ease at all, something I always make a conscious effort to do when I am on the other side. Whether you are an established Care Provider, Dental Practice , GP Surgery or a start-up organisation, our service is provided with the aim of ensuring that all aspects of compliance are being attended to. These cookies will be stored in your browser only with your consent. We will prepare you for your CQC interview by providing you written questions and answers CQC have asked our previous . CQC Inspectors may want to know about any interpreter service used, including access to sign language if required. Written exercise: A report to your line manager about key focuses of an inspection for a stroke unit. At the time of the inspection and after the inspection review has taken place, note which issues and areas of business are subjected to the greatest level of questioning. Asked 14 March 2018. If you here within the time scales just call them and they will respond with answer. TIP #4 - There will be a number of situational, hypothetical and personality-type interview questions . Can you provide clear evidence of how you are developing and improving your services? CQC Registration Support I had also been told that all my responses to the competency based questions should be based around examples from the last couple of years. 3866683. It can be a cause for much anxiety but the CQC fit and proper person interview need not be the significant hurdle it seems in your dream to become a registered manager.Anyone who applies to become a registered manager of social care services, GP practices or dental surgeries will undergo an interview to help determine if they meet the regulatory requirements to manage a service.This is usually in the form of a face-to-face interview. Additionally, the CQC may carry out Focused Inspections, for example if any cause for concern has been identified at the comprehensive inspection which requires further attention, or if the provider experiences a change in circumstances (such as a merger or acquisition). Support workers often work with a healthcare or social team of professionals to assist a client. They do this by inspecting and rating care services, and by investigating complaints about care services. .vc_custom_1648903024873{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #f5f5f5 !important;border-radius: 10px !important;} It means the inspector will have access to some information about your service prior to their visit. Guidance for providers. Triangulation of information is key to ensuring that the narrative of the organisation matches the lived experiences of staff, users and carers. Data is showing how people at living longer then they did 30 years ago.. As more people live longer, more care managers are needed, with some research stating that over 67 million people over the age of 60 will need caring support.. Each residential home, and there are over 15,000 residential care homes in the UK, require a care manager. 20171218 100743 Guidance to the application process for new registered managers v6.0 . This 1-hour virtual learning module is aimed at new managers, new services and others wishing to understand the CQC inspection process. Nulla cursus dignissim molestie. Name* Our website links to a very helpful document developed by our colleagues at Wessex LMC to help registered managers prepare for the interview, including some potential questions you may be asked. How to reduce the burden of CQC reporting and maintain a robust quality management system within a health or care organisation. To find out more about how the CQC inspection process has been affected by the Covid-19 pandemic, read the full statement on their Covid response. Informed by how other services have prepared, the module looks at a step-by-step approach to involving the people you support, staff and others in sharing robust evidence. This Complete Interview Preparation course is particularly designed for the Pre-final/Final year Students and Working Professionals to help them out in landing their dream job. Most people have a tendency to concentrate on the job at hand more than on past successes. Hi, new here. Fit person interview The purpose of a fit person interview is for the CQC to assess the applicant's fitness to be a registered manager or a partner, to verify the This can be carried out by an external company or a competent person within your service, who should . The board of directors and senior managers need a coherent narrative not to recite, parrot-fashion, but so theyre all aware of common themes and use similar expressions. How to pass a care manager job interview. Quality and Management. Morbi finibus ex vel ligula faucibus malesuada. By clicking Accept, you consent to the use of ALL the cookies. However, the CQC are still monitoring services in other ways, and responding to feedback and complaints as necessary. It is crucial that, once an inspector has 'phoned the practice to announce the CQC inspection, and a letter has been sent to confirm the date, you begin to prepare. Written work, presentation and face to face interview. Company registration number: 06278584, CQC Mythbuster No 35 - Fundamental Standards of Care, able to properly perform tasks that are intrinsic to their role, has the necessary qualification, competence, skills and experience to manage the regulated activity, has supplied documents that confirm their suitability, The Health and Social Care Act 2008 (HSCA 2008) (Regulated Activities) Regulations 2014 (as amended), Care Quality Commission (Registration) (Regulations 2009 (Part 4)), Individual policies, e.g. The first step you need to take when preparing for an interview is to review the job description. We use cookies to make our website work better and improve your online experience. We'd like to set performance cookies to help us to improve our website by collecting and reporting information on how you use it. I interviewed at Care Quality Commission (London, England) in Dec 2022. Phone*MessagePlease confirm you aren't a robot!NameThis field is for validation purposes and should be left unchanged. These standards have been devised according to the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 and the Care Quality Commission (Registration) 2009. I applied in-person. Paraded through a huge open plan office - gawped at - Then interview room with glass wall with blinds left open meaning literally hundreds of people could watch me being interviewed. Role snapshot: The candidate appointed will work with adult service users with a range of complex neurological conditions such as acquired brain injury and spinal injury. I requested feedback, hoping to at least make sure this was a useful learning experience but for development received only two rather general points. Also, engage with senior clinicians and governors to undertake these reviews. This website uses cookies that help the website function and to help us understand how users interact with it. Mock inspections can be useful. If you answered 'no' to any of the questions then you need onboarding and credentialing software to help you get CQC compliant. Be the first to find this interview helpful. This employer has not claimed their Employer Profile and is missing out on connecting with our community. But brushing up on the name(s) of relevant pieces of legislation is a minimum as is understanding their purpose and an overview of the content.The same is true for compliance requirements. Skills for Care 2022. Nulla congue libero eu libero efficitur, non fringilla dolor ultricies. 7. Eventually I received an invitation for an interview. (You should NOT keep photocopies of staff DBS checks in staff HR/Personnel files. Anyone working in the health or social care sectors in England will be familiar with the role of the Care Quality Commission, or CQC. What was the outcome, Equality, Diversity and Inclusion. Are there matters you need to address? Section four of the PIR asks about your vacancies, your staff and their qualifications. Understanding what the CQC expects from regulated providers can help you be prepared for inspection and demonstrate that you are delivering Good and Outstanding care. Theres no doubt that the issue of CQC inspection can be a stressful one for any service provider, ranging from primary care services to NHS Trusts to GP surgeries, private health providers, healthcare startups providing clinical services, residential care and nursing homes, to dental practitioners and home care providers. Providers who have applied for registration will be interviewed by a member of the CQC team prior to them accepting your registration. How the Covid-19 pandemic is affecting CQC inspections. As senior leaders, you must be honest about challenges as well as success areas in your trust. In modern warfare, close-quarters combat usually consists of an engagement between two forces (typically . 1. It's a good idea to set up the Care Quality Commission (CQC) visit as a corporate project with executive leadership . However, the CQC are still monitoring services in other ways, and responding to feedback and complaints as necessary. It pays to remind colleagues of what they have achieved. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. The NHS will need to quickly augment its staff banks in order to meet Covid vaccination targets. This list is not definitive but is based on the experiences of those that have gone through the process since 2020. The process took 6 weeks. This includes an introductory virtual learning module, a practical checklist, and opportunities to commission in further expertise. Understand the CQC's Role The first step in preparing for a CQC interview is to understand the role of the CQC. How can Credentially support healthcare organisations with their Covid vaccination programmes? Candidates interviewing for Assistant Inspector and Inspector (Acute Hospitals) rated their interviews as the hardest, whereas interviews for Senior Analyst and Inspector roles were rated as the easiest. Quantum Care. One possible way to find out whether youre ready for your next CQC inspection is to use a comprehensive checklist, like one of the many available online, or to create one of your own based on the CQCs Fundamental Standards. Mauris id facilisis velit. Its also important to ensure that staff have good stories and information to share with inspectors. Ensure all services are undertaking what is required. Interview this was based on skills knowledge and previous training The CQC publishes its insight reports on your trust and shares this with you. Preparation is key, as the saying goes - fail to prepare, prepare to fail. Ensure that arrangements can be put in place quickly for the inspectors, including making rooms available. Too often, CQC inspectors find gaps between what the board of directors think is happening and what is really going on. (Care Quality Commission) Performance management of the senior team. Credentially offers a simple, cost-effective way to automate all your hiring, on-boarding and credentialling processes onto a single technology platform. In Newcastle and provided with location details for interview etc. Common stages of the interview process at Care Quality Commission according to 23 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Trust the Lord Prayer. Our fully customisable software will enable you to hire faster, reduce admin, control costs and - crucially - master CQC compliance. Also critical is staff preparation through workshops and literature, to get the trust story on quality and safety in the minds of the front line. Policies and Procedures 5. We specialise in fast-tracking new applications so that you achieve your CQC registration as quickly as possible. Any specific questions 4. Request a Callback with Our Specialist Team! Too many organisations fail to prepare well enough or early enough to achieve the best outcomes. .ld_social_icons_640075c169c42.social-icon{font-size:16px;}.ld_social_icons_640075c169c42.social-icon li a{color:#ffffff;background-color:#39bff0;}.ld_social_icons_640075c169c42.social-icon li a:hover{color:#ffffff;background-color:#39bff0;} We call these our 'key lines of enquiry'. The CQC inspector might also ask questions about the information you have already submitted as part of your application. This cookie is set by GDPR Cookie Consent plugin. About . Safeguarding and Safety. Share this information with senior leaders and those who need to know, including staff working in clinical governance and corporate affairs. It is advisable to ensure all policies reference the practice as named on their CQC registration, e.g. what legislation are you required to comply with in your current role and what legislation/regulations would you need to comply with as an inspector? This applies to the specific regulated activities at the specific locations given in the registered manager application.