ComplaintsBoard.com is a leading complaint resolution website on the Internet. Hi Hannah, Im sorry if you felt the need to escalate this. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. They are scammers, and incredibly dishonest. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. Regards, Sandra Melody Head of Customer Services We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques. Lorem ipsum dolor sit amet, consectetur adipiscing elit. We pay those as well. BBB Business Profiles may not be reproduced for sales or promotional purposes. Read Customer Service Reviews of www.regus.co.uk - Trustpilot Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Paid for parking online and have now received parking ticket from private company. Location: Singapore Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. They come with the latest technology, a friendly support team to ensure everything runs smoothly, and catering if you need it. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. 2. It goes against our guidelines to offer incentives for reviews. I still did not hear anything back yet. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. think about how low this company is. We ask all our customers to add an automated payment method to their account. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. The company left an official comment on this complaint. 8. They would not remove the items that I didn't want. Browse our full range of products and services. It took almost 2 months. We have worked with thousands of professionals and companies across the United States, Canada, Mexico, Australia, Singapore, Dubai, and the United Kingdom to acquire certifications and up-skill their employees. October 14 Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Office staff are always friendly. PDF These General Terms and Conditions apply to Office/Co -Working - Regus Office staff are always friendly. We find it very unfair that for this reason you post a very visible, insulting and untrue review. BBB Business Profiles generally cover a three-year reporting period. Where appropriate, well also take steps to prevent the situation from happening again. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. That way, when you go to cancel your lease, they could invent some reason that you owe more fees, because it is harder for you to get them to refund you for unused retainer than it is for them to dupe you into paying more money sooner than you really should have to. This is really bad customer service. Share your photos and videos with others to prove the truth of your words. How BBB Processes Complaints and Reviews. I called them again, which procedure took my time for 3 hours. I am a small business and cannot afford any of this. My Regus ID: ********. I look forward to receiving more information from you. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Weve cut the cost of selected workspaces* for a limited time only. Regus Online Account As a matter of policy, BBB does not endorse any product, service or business. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. Originally, total costs 20k THB, but end up with 50k THB. Unfortunately, we're unable to help you because we don't have your account information. Contact the organizer to request a refund. Unacceptable billing practices. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. It is most familiar in the context of services because you pay it when hiring a lawyer and signing a legally binding contract with them. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. Dont lie to customers. As expected, I didn't get any reply yet from Regus. They charge your card for amounts more than stipulated on invoices! Manage your Regus account in one place and make bookings on the move. I couldn't get my retainer and called them. Please advise what can we do to get back our retainer refund? It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Its an automated process. If you refuse to pay their bogus invoices they will send you to collections. Manage all of your workspace and business needs. Need to file a complaint? Turned up at 450 Bath Road, Heathrow. PDF REGUS Business Centre Service Agreement - SEC.gov They charge your card for amounts more than stipulated on invoices! Went through the cancellation process but the system wouldnt cancel my membership until the end of November. I was using virtual office space. I am a small business and cannot afford any of this. If you need further help, pleasespeak with our team member who is already in touch with you. We also ensure all reviews are published without moderation. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! Company Name: Max Dragon Technology Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. * All prices shown are valid at the time of inquiry, based on 24-month contracts. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. We find it very unfair that for this reason you post a very visible, insulting and untrue review. That exception is made on the understanding that an additional service retainer is payable. Change management professionals guide organizations through these changes on the individual, organizational and enterprise levels by taking a people-first approach. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. We will then confirm your retainer refund date and amount in return. But change is necessary and you as a change manager will be expected to lead from the front. If it has been longer than 30 days, please get in touch so we can investigate further. Regus Management Network Reviews, Complaints, Customer Service Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. *Ts&Cs apply; participating locations only. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. As you can see from your statement of account, available online (e.g. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. Retainer refunds can be requested through your online portal (myregus.com > Account > Billing and payment > Retainer balances) and is paid 30 days after end date. After being in my new office they are increasing rent by 8.7%. It is clean and smart and well organised. By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. The complaint has been investigated and resolved to the customer's satisfaction. Regus Office rented: Wisma Atria Singapore Trustpilot is assessing this review in accordance with our flagging process. Originally, total costs 20k THB, but end up with 50k THB. Helpful (1) Alice C. on 9/22/20 This will ensure the agreement ends at the current final date and will not renew further. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. This company offers executive suites & office space, virtual offices and meeting rooms. think about how low this company is. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. I was a customer with a licensing agreement set to expire on December 31, 2022. Requesting your refund is easy. The company left an official comment to this complaint. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. International Association of Better Business Bureaus. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. This does not affect customers who have a permanent space as these are reserved specifically for them. Our virtual office services help you build a credible presence anywhere in the world, with a professional business address and phone number. Its a healthier, greener, flexible, and more cost-effective way to do business. Please email me at Lorraine.brule@regus.com with your company name and details. We appreciate your business. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. It won't go in any direction! Regus | Serviced Office Space, Coworking & Virtual Offices dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. Rather than a reply on my retainer, it warned service suspension if I didn't pay its virtual fee. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. We use dedicated people and clever technology to safeguard our platform. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Regus Reviews | Read Customer Service Reviews of regus.com | 3 of 519 Hi Mike, Im sorry if you felt the need to escalate this. DO NOT give them your payment info, DO NOT sign with them. Well guide you through the process. Appreciate your immediate reply. Absolutely unacceptable behavior. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. Please email me at Lorraine.brule@regus.com with your company name and details. Theyre fully supported by a range of additional services, like mail forwarding, call handling, meeting rooms, office space, and business lounge access. For a break between calls, browse the developments many shops and restaurants, or explore the Downtown Historic District, just 15 minutes away by car. Get Regus can be contacted at (262) 832-3700. If I can assist you with anything else, please contact me directly at Lorraine.Brule@regus.com They often do so without adequately considering the effect these changes have on people within the organization. If it has been longer than 30 days, please get in touch so we can investigate further. 2023 Trustpilot, Inc. All rights reserved. Find out how we combat fake reviews. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. 9. They charge an excessive retainer fee. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Prices are subject to change and will vary depending on the specifically selected products and services. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. This does not affect customers who have a permanent space as these are reserved specifically for them. Setting up an automated payment is straight forward and can be done through the online portal. Regus are not transparent with their pricing. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. They signed me up for things that I didn't ask for - didn't realize it in the fine print. Regus Reviews | Read Customer Service Reviews of regus.com | 4 of 519 Of course, she did not reply to me yet! They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. With whom I spoke until now? Business Profile Regus Business Centre Office Space Rental Multi Location Business Find locations Contact Information 4449 Easton Way Ste 200 Columbus, OH 43219-7005 Get Directions Visit Website. For a break between calls, browse the development's many shops and restaurants, or explore the . ive been trying to get my money back ever since. Give your team a place to focus, thrive, and grow, while we take care of all the details. Best, Lorraine Brule Global Customer Service at Regus. We will deduct any outstanding fees and other costs due to Us before returning the balance to You. Receptionist only can communicate by email, even for the most important things for your business. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. S. Where's gone them? No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Hi Hannah, Im sorry if you felt the need to escalate this. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. Ts and Cs apply. Because Regus prefers to hold that retainer as leverage over you. I cannot stress enough the lack of professionalism and poor service. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. I would like to help you further in this matter but haven't been able to identify your account. Anyone can write a Trustpilot review. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. That exception is made on the understanding that an additional service retainer is payable. So when you need to scale up, cross borders, or make the move to hybrid working we're here to support you every step of the way. Hard revenue focused. I look forward to receiving more information from you. (Sandra excused my late refund process from my manual process, however, I applied it from my portal but you deleted the function.)